Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,453 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 28th October 2025

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is the worst company in the UK the company is giving too much problems to the drivers there deactivation is very high in the UK all private higher should to avoid uber they disrespect the drivers you will work 2 to 3 years and suddenly your driver app will goes on deactivation that will make you surprise customers allegations blamed game is very high,the staff members are out side the country and have language barriers avoid avoid avoid otherwise you will suffer in the end prices very high if the journey is £10 they will deduct money from customer round £14 they will pay driver £9 and the rest will keep it,driver will make 10 miles to get £10 high mileage low payments takings advantage of drivers stress full company avoid it”

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Posted 1 year ago

“Tech support was unable to respond to my simple question which included screenshots and an explanation of the issue. Standard help files sent initially as a generic response which clearly didn’t address the problem and which any competent user would have read anyway.”

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Posted 1 year ago

“Stop overcharging your customers 😒, nobody will be $30 for a $13 trip .This is insane ,we all need to make money 💰. The employees don't even get most of the money but do most of the work.”

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Posted 1 year ago

“Have been charged 9.99 a month and can't get rid of this”

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Posted 1 year ago

“Yes. I was receiving texts and emails from my financial institution saying that Uber tried to get $9.99 from my account. I went to my institution and told them to block Uber from receiving funds. I then continuously received the same texts saying that Uber was declined because I blocked them. I contacted Uber support and asked to be taken off their records completely. They were so incompetent that they kept saying that they couldn't find the charges when I explained in detail that there were no charges because I had them blocked. They refused to delete my information and I finally had to cancel my card in order to quit receiving the emails and texts. Now I have to wait 2 weeks for my card. I will never use their service again for anything. Don't give them your financial information. They will charge you for nothing and you won't be able to get any help from them.”

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Posted 1 year ago

“Customer service is terrible there’s no additional support the resolution time is terrible. They offer bare minimum support and push ya problems to other dept that apparently takes 6 mos.”

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Posted 1 year ago

“Extremely rude guy, goes by the name Liam. Was not able to understand simple English and doesn’t have common sense. When I politely asked to speak to his supervisor, he put me on hold since 20 minutes and I am still on the line but no one is coming back.”

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Posted 1 year ago

“No one is able to help, contentiously placed on hold for it to hang up. I spoke to over 30 or so people and I get the same script with no resolution.”

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Posted 1 year ago

“Uber are horrific, not only are they a money laundering service they’re also a bunch of con artists; the inward help service only brings more issues; “help lines” are just money laundering schemes as no one can actually ever seem to “help”. It will only be a matter of time before uber have their day in court; avoid at all cost”

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Posted 1 year ago

“Uber canceled my ride then charged me for cancellation. Last time I will ever use Uber for rides or food.”

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Posted 1 year ago

“My wallet was compromised account closed and they opened a new account a year ago.Same phone and email for 6 years.Inside corruption In UBer. Money gone ,no help from customer service.It’s the principle now watch your wallet or try another service.Thieves”

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Posted 1 year ago

“I get bad ratings for things like the passenger giving me the wrong pin location and then the employees use that as a point against me to kick me off of the app. People report me for not being polite but I haven’t done anything wrong. Out of all the rides I’ve given I’ve been kicked off after a short period of time using the app just after 5 bad reviews.”

Uber Support 1 star review on 30th March 2024

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Posted 1 year ago

“They came up with the wrongest excuses not to let me be a driver. Somehow someone left the wrong pin like I picked the location and that was the final straw”

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Posted 1 year ago

“Service, delivery and returns and refund!! I placed an order with the restaurant called Yoshi here in Temple Texas. Three people have picked up my order and no one brought it to me so I canceled the order before time. I called the restaurant to see if anyone had came and he said they sent it off about 25 minutes ago, so I contact customer care and they tell me that they can’t refund my money because I’m the one that canceled before the time. Athough I did cancel before the time they already told me they sent my order out at the restaurant. I placed an order with the restaurant called Yoshi here in Temple Texas. Three people had picked up my order and no one brought it to me so I canceled the order before time. I called the restaurant to see if anyone had came and he said they sent it off. I explain this to customer care and they did not want to refund my money. I cancel my subscription with them and deleted their app. They are most definitely crooks. I don’t care about their customers. I spent well over $600 with him in the last two months that’s how often I use the service. So they will never get another dime for me and if I need to go get food now I’ll take a Lyft.”

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Posted 1 year ago

“I wanted to remove my card details and Uber decided to deduct a 500r for there annual subscription …I want my money back or I will take this further . you don’t even have a customer service line to phone”

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Posted 1 year ago

“Driver taken more charges than shown in SMS driver name Rizwan And didn't get receipt when click link for receipt message appeared"No receipt available This may be because you weren't charged. Otherwise, check back later”

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Posted 1 year ago

“Don’t ride uber there service has gone down hill tremendously and when you pay or request a Premium SUV they send you something smaller then an uber XL. Today I was in a rush from one airport to get to the next one. And received a vehicle where my family did not fit and driver requested two kids sit together, make a stop at a gas station, drive locally and then ask for extra money to get on hwy and express toll. 😳🤦🏻‍♂️🤦🏻‍♂️. After eight years and having thi happen being a 4.93 customer and the manager by the name of Hector that I spoke with to handle the situation and wasn’t very concerned about my family safety as well as the mis leading information of the vehicle. I will be ending my account. Good luck if you continue to use UBER i shore will not.”

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Posted 1 year ago

“I used to be a driver for Uber and I lost my login info. I used an authenticator and since it's been more than 5 years I last used it, I no longer have that authenticator and lost alll ways to login. After 7 (SEVEN) agents, I'm still without access. Chat agents don't even bother to read what you are texting. I'm explaining I can't login and they right away go for "I have made some changes in your account... please follow this link". The link? just to get to the app! I know how to get to the app and nothing. The last agent identified as a "supervisor". This time I requested an account deletion since I can't access it. Her answer? ... "LOGIN to your account to delete it yourself"... "Dear lady, I CAN'T LOGIN!... anyway, I'm sorry to say it's possibly the worst customer support system I've seen in my life and I've seen bad!”

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Posted 1 year ago

“Just a Scam, they precharged me the Uber One 1 day before and wanted to ask to cancel it and don’t charme me on the card but no one answer me. That’s a scam. Never use Uber again.”

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Posted 1 year ago

“Delivery driver clearly stole my food, drove by my house without delivering and then drove off back into town. Contacted customer service by live chat and they told me to keep waiting then closed the chat, contacted them again and they closed the chat again. Contacted them one last time saying if they don't sort it I'm going to dispute the charge with my bank. Finally they gave the money back.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,453 reviews