Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,428 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber support is useless”

Helpful Report

Posted 7 months ago

“Uber is the worst app ever. They are no more empathetic for customers. Ban uber and sign up for doordash and instacart”

Helpful Report

Posted 7 months ago

“Tried to charge me over $100 for a 11 mile ride ridiculous!”

Uber Support 1 star review on 19th February 2025

Helpful Report

Posted 7 months ago

“Yes, uber customer service does not exist. The best way to deal with any disputed charge is with your bank or credit card company!”

Helpful Report

Posted 7 months ago

“I cannot find a way to get to an uber representative. None of the options on the help page apply to my complaint. My actual driver was great. However, I was told that the first driver would pick me up within 10 minutes. That turned out to be over 1 hour! Suddenly I had a different driver. Lisa was supposed to pick me up at first. I wrote her 5 messages on the ap to find out what was going on. She never wrote back. She could at least have notified me of what was going on! I feel that I deserve a partial refund for having to wait for an hour. I walked to the end of the street to help the driver because someone with a flat tire was blocking the way. I stood there for 20 min waiting, and then finally walked back to the house. I have bad knees and hips and this was quite an inconvenience! I don't like the fact that you have no customer service representatives! I am deleting the ap, and will use another service from here on out! I am also going to write a Google review to let others know about your lack of customer service!”

Helpful Report

Posted 7 months ago

“I flew in last night from a LONG flight and picked up Uber. The driver took me out of DC to Virginia and put me out of his vehicle at 112pm. I has to calk another Uber to take me to my destination which is in DC. When I realized that the driver was going a different way and confronted him, he lied and said that this was what I asked for. I felt unsafe and because I have a vision disability, I was vulnerable. Luckily I had resources and my phone battery charged up to call another driver. I've never had this experience so riders beaware.”

Helpful Report

Posted 7 months ago

“I have never used uber someone else used my card and created an account with my card and uber is refusing to give my money back. Saying it's not fraud charges when clearly it is. Someone spent over $200 on my card. An Uber said it's not their problem. I have reported them to the Better Business Bureau. As well as made a police report. I don't understand how a business can do this to someone and get away with it.”

Uber Support 1 star review on 18th February 2025

Helpful Report

Posted 7 months ago

“I will never use Uber Eats again”

Helpful Report

Posted 7 months ago

“The AI customer service keeps asking for the same information, which is missing from my invoice which is why I contacted Uber in the first place. So stupid. If there ever is an alternative provider, I will jump ship”

Helpful Report

Posted 8 months ago

“Bad services in terms of timings. Drivers keep accepting trips while being miles away from pick up point. Making me wait and leave me no choice but to cancel when they don't even move, same for CNG thing. It takes time to fill CND but they still accept the ride and make us wait. Horrible”

Helpful Report

Posted 8 months ago

“I will never use Uber. My phone number changed and I could not any help from the company to reset. The system wouldn’t not let me in. The company said there was nothing they could do. I was told I would have to set up a new account with a different email. I do not have a 2nd email. They said they could not delete the current about either. You cannot contact anyone if you have a problem. If they want help me set up an account I would hate to see what they would do if they overcharged”

Helpful Report

Posted 8 months ago

“No support, email support from India, they will simply send boilerplate emails with no resolution.”

Helpful Report

Posted 8 months ago

“Uber company is becoming useless they are not worth relying now and they don’t deliver food yet they mark the order complete and it takes long to get supporting help We request Uber to improve their services 😥🙏🏻”

Helpful Report

Posted 8 months ago

“Uber consistently overcharges, often double-charging or adding extra fees beyond what’s expected. When you try to ask for an explanation, they completely ignore your concerns and provide no real answers. Their customer service is useless, and it feels like they’re just stealing your money. This platform is unreliable, dishonest, and not worth the hassle. I’m deleting my account for good and will never use Uber again!”

Helpful Report

Posted 8 months ago

“i asked for ride never rec'd it & was charged $5.00 i recently tried to login & was asked for my social security number. that's fraud & will be reported”

Helpful Report

Posted 8 months ago

“If you have a pending charge and have not been found guilty yet, Uber will suspend your account. When asking agents why you can't deliver when the drivers license is still active (Uber makes decision) they continue to read script to contact Checkr. An agent hung up on me. Bad practice to suspend account when a person isn't found guilty and has an active license. Thanks for taking the income I needed.”

Helpful Report

Posted 8 months ago

“I wish I could put 0! They charged me 3x's for one trip. They gave me back one trip charge and I have to dispute the others!? Then we waited at the Airport for an hour, just to receive a text that our Driver canceled, which they charged Me a cancelation fee.”

Uber Support 1 star review on 16th February 2025

Helpful Report

Posted 8 months ago

“Got hung up on multiple times by customer support, given misleading information, charged for the order I never received after being assured of the resolution.”

Helpful Report

Posted 8 months ago

“I,m in m g m casino in washington waiting 1 hour for an Uber driver Cancel me 5 times incredible. One hour waiting😡😡😡😡”

Helpful Report

Posted 8 months ago

“Terrible support, no closure or accountability for corrupt drivers. Do not use.”

Helpful Report

Posted 8 months ago

Uber Support is rated 1.1 based on 2,428 reviews