Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,428 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, do use to order food the will mix up your order and not refund you”

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Posted 7 months ago

“Driver never showed and charged.”

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Posted 7 months ago

“No refund for food not arriving, customer service replies were long, meaningless and delayed. A simple question can take days. Nor deserves even 1 star.”

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Posted 7 months ago

“It has been a month and countless emails of me trying to get support from uber support and nothing has been fixed. I continue to get the same useless responses and promises that are never filled by the support staff. It is as if they don’t even bother to read what the issue is at all. 1 month and not one thing has been done to help my issue. I can not change my legal name on my account, I am not suppose to have a driver account at all ( I am a rider only). I can not change my payment method so that outstanding tips can be paid as the account is not in my legal name. I can’t change my name until the tips are cleared. Support keeps telling me to do these things I can’t do because of uber‘s system. And the app tells me I have to have support change my name which they will not do. Support is now telling me they can’t void the tips they said they would void a month ago because it has been over a month. And that they can not send my info to an escalation team until I fix the issues I can’t fix without uber support. It has taken them over a month to do nothing but make me upset and frustrated. I have left a very poor review with the Better Business Bureau as well. It is as if Uber support is trying to not help and not read the issues that I am bringing up.”

Uber Support 1 star review on 23rd February 2025

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Posted 7 months ago

“Worst company ever they deserve to be sued a thousand times over”

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Posted 7 months ago

“disabled my account for no reason, even after reaching out to the support team so i can book rides and order food, still they refuse to allow me access to these features. It is a brand new account, with my new email and phone number, as i received a gift card I wanted to use.”

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Posted 7 months ago

“If I could give it a 0 I would. Scheduled a ride for pick up at 6:50am the driver did not show until 7:24am. I requested a partial refund since it did also make me late to work. They refunded me $1 . It’s a joke and why have a reservation option on there if it’s not going to be for the time you reserve. I will be only using Lyft from here forward.”

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Posted 7 months ago

“Bad service, keep waiting to connect to driver and changes the fare charge at end. Pathetic service in delhi.”

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Posted 7 months ago

“Horrible- get real people - ordered and two minutes later cancelled and they said I was charged almost $18 on a $24 order.”

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Posted 7 months ago

“Uber eats sucks ass. I was charged for food I never received these people are thieves and rip people off. I gave the driver directions and he just sat by the Starbucks and didn’t even try to find my house and they cancelled my order. The driver probably ate the food because I’ve heard that has happened before with another delivery company. He said he tried to call me which was a blatant lie.”

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Posted 7 months ago

“they cancelled the order after 2 hours waiting. and funds wont be back in my account for days, contacted supportt, they didnt care at all. theyve left a disabled person without food and money!”

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Posted 7 months ago

“My kid accidentally ordered a meal. As soon as I heard it ding I quickly canceled it less than 45 seconds went by. They still charge my card for the meal even though I tried multiple times to get a refund. Even though I was able to show proof that I canceled it within a minute. They claimed that the restaurant had already accepted the order and made it Don't know how that happened in 1 minute. And they were unable to issue me a refund. I had to call my credit card and dispute the charge and then cancel my card. I had officially closed out my Uber account and then they reopened it saying that I owed the money. For an order one I never received and two should have never even been charged. I highly recommend that you do not use this company for anything. They're extremely untrusted and they steal your money. I still have my proof where the order was canceled under a minute and I'm still fighting the charge 3 months later.”

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Posted 7 months ago

“Useless support. Can barely speak English. Wasted my time and did not resolve my issue in the slightest.”

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Posted 7 months ago

“Uber left us stranded 2 62 year old women.”

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Posted 7 months ago

“Contacted their customer service. Their agent was not helpful, didn't resolve my issue nor did they even try to , then ended the chat before even asking me if I needed anything else. Horrible customer service.”

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Posted 7 months ago

“I had 2 drivers cancel on me back to back for no reason then I was told I had to pay a cancellation fee. Ripoff!!”

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Posted 7 months ago

“I ordered from Uber Eats last night and received a notification that my order was arriving. Upon opening the Uber app, I noticed that the arrival time kept bouncing from 1 to 2 mins. After 5mins of this, I then saw the Uber driver leaving. I did not receive a notification that my order was delivered, a picture confirming that it was delivered, or a request for my pin that is required by Uber delivery. I then texted the deliver asking if he delivered my food, and if so where is it. He then responded to my message, in Spanish, that it was downstairs in the lobby. Of course, when I got down there it wasn't. When I reached out to Uber Support with my complaint, it took them over 24hrs to come up with a "resolution" which was no resolution. They claimed that the Uber delivery guy tried to get a hold of me, which he didn't, I reached out to him, and that he waited 8 minutes, and then left it in a "safe spot". What is considered a safe spot? Someone else's door? I spoke to the concierge in my building and they told me that he was confused, spoked zero English and got off on the wrong floor. Where is the proof that he delivered it to me, he failed to provide any verification. And on top of that he was unable to communicate and lied, I am now suffering the consequences. I will never use Uber again, for food or a ride.”

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Posted 7 months ago

“On 02.02.2025 I had booked a ride and the bill was paid by cash as insisted by the driver. On 10.2.2025 I tried to book a cab, I was shown the previous amount as unpaid. So I had to pay it and proceeded for booking, the journey was successfully completed and the amount was paid cash as insisted by the driver. Again when I tried to book a cab yesterday the pending amount is seen. Though I had paid the amount my uber account is showing as Rs 563.72 pending. Will someone respond. I have lodged complaint via app also.”

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Posted 7 months ago

“They don’t know anything and never resolve any issue. They don’t even listen carefully and just read you one of their ready made responses. There is no point in having the support team because they are useless.”

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Posted 7 months ago

“It worked out for a while. Until February 19th 2025. When I needed a ride to the doctor's office. I used my Aetna benefits card to pay for the ride. Uber claims I didn't pay them. I called up the Aetna CVS OTC benefits card line. They told me that Uber charged me. Seems they want extra money. Not going to use Uber again.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,428 reviews