Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,428 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had decent experiences until now. Order meals and items were missing. customer service stated, "we can't refund you since you didn't pay for them". Attempted to explain it's part of the 17 dollar meals and the customer service rep just didn't understand it was PART OF THE MEAL!! So ultimately I have two half completed meals missing items and I'm just SOL because I didn't specifically pay for fries and colslaw separately from the meal combo option. Oh and the cherry on top some random person pulls up doesnt match the photo nor the car and the rep didn't get the frustrations. So today was a bust no resolution in sight. Greedy company. They definitely lost a customer today.”

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Posted 8 months ago

“Uber delivered my food from a local restaurant 1.5km away from my home... it took an hour for my food to reach me..and it of course was cold. Really angry as Uber have high charges and I am paying for their service. Today was a non- service... Grrrrrrr”

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Posted 8 months ago

“Uber eats will rip you off i suggest not using them.”

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Posted 8 months ago

“Dear Stephen I'm reaching out to report a concerning experience with Uber Eats. Despite being a loyal customer, I've been scammed by the help chat agent and the driver. Here's a summary of the incident: - I placed an order with my correct address. - The driver went to a different location and claimed I wasn't available. - I provided screenshots of our communication, proving the driver's error. - Uber Eats support falsely claimed the driver waited 8 minutes and left, contradicting our communication records. I have call recordings and timestamps to support my claim. I request a refund and demand that Uber Eats investigates this The driver arrived at 15:57 and we started communicating at 15:59 we even had a one min long call were he stated that he will contact support to ensure my refund. But the agents say he waited 8 minutes and could not get ahold of me yet I gave them proof that we were in contact the whole time. It’s honestly not about my R220 but it’s the PRINCIPLE UBER CNT lie and fail to take accountability and think everything will just go away I want my money”

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Posted 8 months ago

“UBERS SHOULD NOT BE CHARGING MORE BC RIDES ARE HIRE IT IS NOT FAIR. PLEASE STOP TAKEN ADVANTAGE OF PEOPLE”

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Posted 8 months ago

“I have never had a good experience with uber never weather it uber eats or drive never I am so fed up after ordering and waiting over 1hour just for food I'm done this is too many times and I had enough”

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Posted 8 months ago

“GET DRIVERS BRUH I AINT GET MY ORDER EVERYETIME YALL AINT PICK MY ORDER UP HOW YOU BAD AT THE SINGLE THING YALL DO BRUH”

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Posted 8 months ago

“Terrible response time, it used to be so much better. Now they respond and disappear and do not resolve issues. I usually have to dispute with my credit card when something is messed up as it takes too long to hear back from uber”

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Posted 8 months ago

“I cancel my Uber account and want it to get my tax statement 1099 NEC, the app did not let me get my tax statement unless I update certain information which I no longer have. The chat agent did not understand my request.”

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Posted 8 months ago

“They don't even have Uber. They start taking $9.99 out of my account three months ago. I placed sprite through my bank on them.”

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Posted 8 months ago

“I am sick of uber and the lack of communication. Twice Ibooked rides only to watch car getting close to my house, then his route changing. Arrival time kept changing. Missed my appointment once and was late the second time. Today I booked a ride ahead of time for 11am. Saw time listed was 11:30. Tried desperately to change it. App wouldn’t allow it. Calls kept saying no one was available to answer. Eventually disconnected after waiting a few mminutes. Now I’m charged for cancellation. I am through with Uber. Not expecting an acknowledgment of this communication.”

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Posted 8 months ago

“Booked a cab on the app. Wanted to change destination as I needed to add on another stop. App would not do this ( it never do) so had to cancel the booking and rebook with new destinations. Only Uber took out money from the first booking and didn’t refund me and lost £5 for a ride I did not take. Called Uber and apparently my home post code don’t exist! Absolutely awful service.”

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Posted 8 months ago

“I was using my PC trying to get the price for transport and I followed the directions to get the results. Turns out I started an account but something went awry and the locked it for some reason. I wasn't even on for five minutes. I finally found a place to appeal and it turns out I did something against their terms and conditions and they banned me forever. I am a senior citizen and I have no idea what I did wrong.”

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Posted 8 months ago

“We booked a ride in advance and was quoted a high price. Since it was snowing and difficult driving conditions I assumed that was the reason for the stiff price. Only when I later viewed the details of the price did I note we were charged a $50 booking fee!! Are you kidding me. I thought the extra dough was going to the driver, not. I complained and got the canned answer. I won't be using Uber again if I can avoid them.”

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Posted 8 months ago

“Inability to answer simple questions. Clearly mainly AI scripted bots that give irrelevant answers. Does not actually help. Copy and paste responses. Will lie about communication and end the chat if they don't understand what you're saying.”

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Posted 8 months ago

“Many times when I order Uber eats the food arrives ice cold. If you can’t supply hot food then the establishment or driver should not subscribe to Uber eats”

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Posted 8 months ago

“Uber East support is completely useless as of late. The responses I’ve been getting are completely irrelevant from the question and seem to be generic AI responses. No regard for food safety concerns or refunds for missing items. VERY disappointed. Will never use again!!!!”

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Posted 8 months ago

“Uber driver never showed up and I took Lyft home and Uber charged me for a completed Ride, not even a cancellation fee, and M any repeated tries to get help failed, look out for this.”

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Posted 8 months ago

“Their service sucks for drivers. You cant call a number to speak to a person unless you go into the app and talk to AI.”

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Posted 8 months ago

“F Uber. Their drivers are rude and dangerous. There is ZERO customer care and support from the company. Do not use.”

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Posted 8 months ago

Uber Support is rated 1.1 based on 2,428 reviews