Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just tried getting one at 1st it seemed great- then pick up from my home $7 then I added to 711 then home $78!!! WTF.”

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Posted 2 years ago

“I've been an ubereats driver for nearly five years. I have needed support somewhat frequently during that time. Support agents consistently send unrelated pre-typed responses, fail to acknowledge what I'm saying, end the chat/phone call before the issue is resolved and have actually cost me a lot of money. Pretty much useless.”

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Posted 2 years ago

“What can you do if you try to CANCEL a RIDE AND THE DRIVER WON’T ANSWER THE PHONE? DRIVER WOULD NOT COMMUNICATE WITH ME. I Made a mistake trying to SCHEDULE a RIDE for SATURDAY, the 8th. COULD NOT CANCEL IT. There’s no place to CLICK (MISTAKE- TRYING TO START OVER) KIMBERLY has a LISTED PHONE 📱 BUT REFUSED TO ANSWER HER PHONE!!! Then Charged Me $14.???”

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Posted 2 years ago

“They don’t know where the trip is gone from my account I don’t know if still safe to drive with Uber and I didn’t get any answer and accent was difficult to understand I spoke with them and I was as chatting with 4 agents on live chat I wasted 35 minutes chatting without any explanation so I did screenshot.”

Uber Support 1 star review on 7th June 2024

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Posted 2 years ago

“has scammed me for the last time. They double charged me $78.95, and this isn't the first time. As someone on a limited income, this is unacceptable. I'll continue speaking out and will never let them take advantage of me again. From now on, I'm using Lyft now”

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Posted 2 years ago

“Work for Uber for just about 2 weeks, the second Saturday of my work my account was hacked. Can't get back on the App, my pay is gone, can't work have been on Uber support so many times and not one person has gotten back to me. Suppose to hear from risk management, today is 6 days since have hacked. Not one email from anyone in risk management. This is scary, never seen anything like this in my life. Owe me money, not sure what to do.”

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Posted 2 years ago

“You guys are robots you follow scripts and there's no human interaction whatsoever there's no ability to make a judgment call there's no ability to look at something from another point of view you take the riders word for everything and you eat up your drivers thinking there's going to be in a supply of drivers I got another thing coming there's not you ran out of drivers now you're scraping the bottom of the barrel and you only have top drivers and zero drivers no new drivers”

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Posted 2 years ago

“Our driver Sikuri in Chicago was excellent! He was on time, a safe driver in Chicago 5:00 traffic, that is where we need to go and the right amount of time, absolutely polite and helpful in loading our luggage to the airport, and I would highly recommend him again.”

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Posted 2 years ago

“Missing food from Arby's(crinkle fries, 2 wraps, curly fries). No one to contact because the phone to the restaurant was disconnected and the driver doesn't claim responsibility or offer to help in anyway.”

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Posted 2 years ago

“Uber is too expensive now wtf is going on? A 10min trip for $70!?????? Guys cmon this is ridiculous, get you shot straight, I can’t be the only one suffering from this”

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Posted 2 years ago

“No good!! I ordered from Walgreens 2785 Dublin blvd for theraflu because I been sick for 5 days my box was opened and only had 4 packages when it should’ve had 6 never again!!!!”

Uber Support 1 star review on 6th June 2024

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Posted 2 years ago

“Used the package pick up service. Uber driver did not drop off packages at the post office. Instead they are missing and was told since the drivers are contractors they aren’t going to refund or suspend the driver for the lost packages he took and charged me 20 dollars for investigating. Told me to follow up with police”

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Posted 2 years ago

“Uber need to update sofware, ti fund the costumers, it ver difficult for driver and costumer. we spend too mucho time, Uber used to be the best , no any more. No complain wit driver, my complain is wit Uber (company)”

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Posted 2 years ago

“Still haven't got any feedback on my review I gave on Wednesday...I see uber support only has a 1star...so I suppose this says it all. I sew numerous complaints for double charge...and just no response from support. Uber is thievery. Do not download.”

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Posted 2 years ago

“Hunt ,our driver, never showed in spite of our tracking data. We live in Royal Palm Florida and after 20 minutes..we left or would miss our flight..We were charged 25 dollars for cancellation fee. After numerous texts to our contact..no response..”

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Posted 2 years ago

“For 11 days now. Im very consistent of soing follow up They haven't solve the issue on how to add in ID/ Passport/ Drivers License. It's like when I follow up , it's an auto answer they gave me. No solution at all. So Sad for a big company like this.”

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Posted 2 years ago

“Surcharge -scammers I was charged almost £4 extra only found out on my bank statement because the driver decided to go a different way I questioned why he was doing that he said there is roadworks and on google maps this didnt come up I complained to Uber they have given a refund yet to be received but they should have done more I.e. offered me a good will to keep me as a customer but NOT interested their loss! Also there is a random pending charge on my account which there is no need for the refund will apparently take 30 days and the pending charge to come off WHAT A JOKE. Don’t use them”

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Posted 2 years ago

“Worst app ever how long to wait . Irritating app .”

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Posted 2 years ago

“How the hell I have to wait 27 minutes I still get charged $30 when I supposed to be charged less than that because I had to wait that long don’t have to be charged less than that Uber I think so because of the bottom of the regular one it says if you wait it’s less how come I didn’t get charged that price”

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Posted 2 years ago

“Ordered a scheduled delivery and received it immediately. The uber eats app had no way to update the time or let me cancel without paying for half the order. There customer service is rude and did not even report an issue with the app. Only blamed me and said they could do nothing.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,773 reviews