Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,055 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my full order, I only received one thing and I ordered 5 things. I contacted uber support right away and they didn’t respond to me until 6 hours later. They said they would let the merchant know what they could do better, they did not help me at all so I messaged again and they said they could not give me a refund because of their policy, but then I saw they give refunds for missing items on there uber help website. This message was again 10 hours later I sent my message and then when I went to message them again it said I was out of the time frame for a refund because I didn’t message in time but I messaged right after my order was “delivered” and they took forever to respond making me not be “eligible” for a refund and still did not help me nor give a refund. Am I suppose to pay for something I didn’t even receive? I am very disappointed with this service, I thought they would follow their website and make it right.”

Uber Support 1 star review on 11th September 2022

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Posted 2 years ago

“Absolutely appalling support from uber eats. Order is late, I ring the restaurant, they said they have not started my order and it will be another 30-45min so I ask to cancel. They cancel the order and uber still charge me even though they haven't started. The support team say because they have to compensate the vendor for starting? But they did not start so uber have stolen £25 from me and refuse to take it further. Advice is "in future to cancel the order before the vendor accepts" not really applicable in this case. What are you meant to do stay up all night just in case your order shows up? The patronising tone of the support was so out of touch. I won't be using them in future and strongly encourage no one else to either. There are many more alternative vendors who do not steal from you.”

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Posted 2 years ago

“Uber One Scam: Somehow got hooked into and Uber One Scam & didn't order it. Discovered they were withdrawing money monthly on month 3. They said they would refund one month, then it never happened. They did not refund the 1st 2. Support basically just closed the chat when I tried to get my money back. Total scammers. Will never use Uber again.”

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Posted 2 years ago

“I'm just shocked about the .3. I wish I could give less than one. I've been trying to become an Uber driver for about three months now. There are always problems with the documents and I'm not sure what. I call their help line and never get the same twice. That is, when you can understand what they're saying through their heavily accented, broken English. I don't think "infuriating" is a strong enough of a term. I give up. I decided to sign on with Lyft, and it took less than a week.”

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Posted 2 years ago

“I have been trying to reach Uber about an issue for 2 days. They used to have great customer service. It seems the only way to contact Uber for help is follow a series of categories that doesn't fit my issue (not even close), then you leave a message and do not receive a reply. I had close to a 50% tip added to my ride without my authorization. I have used Uber for years and know how the system works. I may have to give Lyft another try after all these years. Help system needs to be fixed. I am currently number 10 in the chat line. Chat ended previously because I looked away from my computer for 30 seconds.”

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Posted 2 years ago

“Support team have no clue how to solve a problem. I have a problem as my orders are not confirming. whereas they tell me the following solution. 1. Log out of the application and log back in. 2. Force quit the app. (On an iOS device, double tap the home button, swipe up on the app card, and then reopen the app. On an Android device, press and hold the power button until the device turns off, then press the power button again to turn your device back on. 3. Restart your phone. 4. Upload the newest version of the app. If you still have issues after trying these steps, try resetting your network settings. On most phones, you can do this by going to your phone’s general settings. your system is not processing the order. why do I need to reset my system??I have tried on multiple devices yet same result. All I get it we got your order!!!!! no delivery though!!”

Uber Support 1 star review on 26th August 2022

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Posted 2 years ago

“I got very nice response from the Amy from Uber support. She was very calm and polite and fixed my problem.”

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Posted 2 years ago

“All aps closed on my phone.. phone asleep & Timed out LOCKED. Pattern needed to open phone. Phone in my pocket.... I get home from riding a bike and get a cancellation fee from Uber ?? Driver cancelled ?? ThenYou get Uber cash Back WTF. ! IM SICK OF IT .”

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Posted 2 years ago

“0 . Worst ever”

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Posted 2 years ago

“Why is it impossible to change something as simple as a freaking profile picture! I called three times and the first time the guy I was speaking to hung up on me. They told to me send a request to change my profile picture so I send it explaining that I need to change the picture so it can reflect me (is not an actual picture of me) and allow me to deliver food. I write in the request multiple times that the picture is not of me and does not reflect what I actually look like and they freaking tell me that “it seems to match your rider pfp so you can’t change it” I had to then call for the 3rd time about a freaking profile picture for them to only tell me to make another written request to change my profile picture. Whoever decided to make it this difficult to change a profile picture is Satan himself I swear to god I’ve never seen such a complicated mess over changing a profile picture. Still waiting as this issue has still not been resolved after 3 days. Patrick was a complete jerk and hung up on me and the lady I’m talking to know seems to care but can’t do anything but tell me to make another request, have I found hell?”

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Posted 2 years ago

“I just had the most stressful conversation of my 34 year life. Trying to get paid $150 that is missing from my trips in a Tesla. They responded to every question I asked, with a question. 2 hours on the phone now and still no resolution. In my opinion, Uber support is the absolute worst support people I have EVER dealt with.”

Uber Support 1 star review on 15th August 2022

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Posted 2 years ago

“I would give a negative if I could. I have been driving 3 weeks. Love driving and really enjoy my customers ( our customers). I am unable to receive reservations ( 1 problem) and love the idea of upfront fares ( as I am currently driving all over town burning miles and gas as the app presently doesn’t tell me where I am dropping riders off until I show up to get them. When I call customer support I encounter a bunch of very polite and friendly agents who have absolutely no idea how Uber works. I first sent a series of email threads ( which apparently the agents can’t see). I am told my area doesn’t have reservations, yet some of my passengers made reservations. I learn this when I arrive at their house 5 min early and have to wait until the reserved time has come. I have been getting weekly emails about upfront fares which would be a huge benefit, but when I inquired about when it is arriving ( I live in upstate New York) I am told a flurry of erroneous information. For example, I was told that upfront fares are only for Uber eats. I was then told that they only work with reservations ( see above -“ we don’t take reservations”), or my personal favorite, “Can you send me the emails that you are receiving from us? I am not sure what you are referring to.” Again, the driving gig is fun, and the technology is insanely advanced. Given this, why is calling customer service a replay of the old Abbott and Costello act “Who’s on first?” If you are of the younger generation, YouTube it!”

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Posted 2 years ago

“Uber Support was very responsive, but they didn't answer my question. Several responses were obviously boilerplate language and didn't apply to my question (I didn't ask for a refund and I wasn't questioning a charge). My question was why is the upfront price (UFP) for my scheduled and Uber Reserve rides $46.85 regardless of the distance. Nine responses, zero answers.”

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Posted 2 years ago

“They charged me twice for two rides $34 dollars a piece losing out on almost $70 bucks, Uber sucks… As well as poor customer service”

Uber Support 1 star review on 6th August 2022

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Posted 2 years ago

“Uber support is useless. Their answer to everything is to uninstall/reinstall the app. If that doesn't work, they will forward your issue to a technical support team that doesn't exist. Then you will never hear from them again.”

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Posted 2 years ago

“I have 3 mystery trips appear on my bank account that i have paid for a never took. Trying to get uber to give back the money is like getting blood from a stone. I gave them dates, times, amounts and a screen shot of my bank statement. Still not good enough. will never use again, criminals.”

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Posted 2 years ago

“I have been trying countless times to get a background check issue resolved. My background check has come back clean, yet I continually get emails after speaking to support to dispute the accuracy of my background check. I CANNOT DISPUTE IT AS THERE ARE NO ERRORS, AND IT IS CLEAR. Nobody at Uber support seems to understand this, and continually tell me the same thing from their script.”

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Posted 2 years ago

“HORRIBLE! I drive for ubereats and postmates and have had multiple horrible customer service experiences. You would think they would treat their drivers a little better seeing as how that's what keeps them in business. Every time I call customer support, I'm placed on hold multiple times without being given any information, just to be told a specialist will reach out via email. They never solve the issue and I have to repeat the process over again. I have been trying a week now to get the instant payout function to work. I was finally told, it was inactivated because my account was suspected of fraud...like how?? So now I can't access my funds because of a problem uber created and refuses to give me any information about...way to treat your employees.”

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Posted 2 years ago

“Uber is the worst!! I’ve been on hold for 20 mins, trying to cashout my earnings that I’ve revived 2 weeks ago. They continue to file an appeal, when I received a message stating theirs nothing wrong with my account . I will be filing a suit against Uber. I was accounting this earning and then the supervisor continue to hang up. DO NOT DRIVE FOR UBER!!!!”

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Posted 2 years ago

“The help was unacceptable. There is no humanity and empathy for your spent time and work. I am really disappointed.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,055 reviews