Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,055 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“They helped me with an o repayment situation, Uber customer service was great!”

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Posted 2 years ago

“Standing outside Stanstead airport, using the Uberapp , seeing the app contacting drivers 7 minutes away , 10 minutes away, disconnected 5 times. Will erase that app.”

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Posted 2 years ago

“I’m a driver with Uber and had an issue with my account they said I had a duplicate account I explained to them I did not create that account I tried to explain that somehow my information has been used to create an account. They gave me several steps to follow about Filing identity theft report I submitted all the information and then they told me that they cannot verify that my information had an any we’ve been compromised on their end and would not reinstate my account. I was a platinum driver and drove over 40 hours a week and was treated horribly and they never reinstated my account or could help me figure out what was going on.”

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Posted 2 years ago

“Uber such a cheating company, I'm a part time uber eats courier, one order what I saw the earning is $7, but it turns out only paid me $3, when I call customer support, I've been told they can't do any adjustment because the order is complete! Excuse me? I never seen any other food delivery companies like this! You made mistake and not make adjustment for earnings. What worse is, the customer support hung up your call!!! Garbage company, you can order the food, but don't work with uber. They always pay $5 for over 20km, $3 for 8km, poor drivers. So please tip your courier a bit, because Uber is cheap, sure no couriers would like to do uber anymore, that's why recently your order takes longer to deliver because no one willing to take order for $2 earning.”

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Posted 2 years ago

“I spoke to an agent this morning about double debit. He was helpful, friendly and professional.”

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Posted 2 years ago

“It seems impossible to delete my account and stored data. the customer support is unreachable and keeps sending emails to which you cannot reply and links to delete the account that don't work. I have spent a whole day trying to delete this account and the company keeps stalling. What's their gain here? They now just have a very angry customer who writes bad reviews.”

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Posted 2 years ago

“Uber is very greedy and inconsiderate.they don’t care about nothing but there business and they don’t help you do anything what’s so ever . I lost my Wallet and asked them three different times to let the driver know but they just do not care at all . They do not take it into any consideration . They keep saying they will leave a message for him but he still fails to respond . Uber is very stupid and it does not make sense at all .”

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Posted 2 years ago

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Posted 2 years ago

“As a driver, anything but a simple fix takes several calls and a ton of frustration to fix. I spent 2 hours taking the online RADD class because they offered me $100 after taking and doing 3 deliveries. Now they are not accepting my certificate! I did everything thru the app. SHAME ON YOU UBER!”

Uber Support 1 star review on 30th June 2022

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Posted 2 years ago

“No direct way to contact the company or drivers.”

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Posted 2 years ago

“I’ve been driving for Uber for about 6 month. I really enjoyed for driving for Uber up until about a week ago. Ubers app has not been working right. Uber ended stealing from me and not even trying to fix it. I’m out hundreds of dollars. This is the worst time possible as I’m trying to move and i have a 4 year old to feed…and with gas prices so i high, i pretty much paid to work for uber 😡😡They send automated emails and that’s it! Please don’t give this greedy company your money.”

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Posted 2 years ago

“They don't give a damn.”

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Posted 2 years ago

“Did apply for uber more then a month ago. For some reason my account was marked as duplicated and and I was suspended. Did contact the support about this 4 times and every time was told the same thing. That team of experts will contact with me and fixed for me and it may take them 3-5 days. And guess what they never did. And I was contacting support over and over again…no more business for for me with Uber. Transfering to Lyft”

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Posted 2 years ago

“I was robbed by Leeds uber car. They charged me a different price than what was agreed when the booking was made. Uber is a fraudulent business to scam vulnerable customers. I think it's time to write a petition against Uber so that their licence can be revoked.”

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Posted 2 years ago

“Uber support has been no help at all. I visited Houston, TX and naturally when I’m in another state, i use Uber if i plan to drink. I lost my wallet no fault of no one but my own. I reported the item lost. They said the driver could not find it. Two weeks later they send me an email stating the driver found it and took it to their Houston Greenlight Hub. One of the options to retrieve my item since at this time i wasn’t in TX anymore was to have it mailed. I immediately paid for a label and sent it to them. Here it is 2 weeks later and I’m following up on the status of the item since my tracking has reported it not being received by the post office yet and I’m now being told that we have to contact the driver again??? So i explain this WHOLE situation to the new support person and they still call the driver. The driver tells her he doesn’t have it. Of course he doesn’t!!!! My issue is no longer with the driver he returned it to the proper place. My issue is with the hub. Once i forwarded the email i received she comes back and says “great news your item is at the hub!” But I’m the one that told you that miss!!!!! Please listen to my concern. Then now tells me the only way i can retrieve it is to pick it up. Why would Uber give me a well written out explanation of how to get it mailed back if i can only pick up? Why don’t you know after i explained to you what was going on how to help me?? At least reach out to The hub?? Then tells me she is disconnecting!!! I will NEVER use Uber again!!!! Nothing but a rip off and VERY UNpROFESSIONAL!!!!!!!!”

Uber Support 1 star review on 8th June 2022

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Posted 2 years ago

“Ride toward an expensive future 'Lack of improvements for a big consequence' "We believe you cannot be allowed to choose between being ripped-off by our ever rising fixed prices and left conflicted on whether it's worth the commute when needed. That's why Uber has cheatedly drained the pockets, off even its loyal users and will continue to do so by 2040 (perhaps into the next century, leaving Uber out-rivaled by fast growing rival taxi-ride systems). So far well over 10% of only our London trips are unaffordable! ____________________ Best of Luck Uber, with your non-user-friendly app and inconsiderable service as a whole.”

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Posted 2 years ago

“I have been waiting for 3 days for my background check. It still shows as pending and when I call uber support to no avail, all they do is just send an email telling me to wait for a response. I'm deleting my account because it shouldn't take that long. Uber support does not help in any way at all. So, why do you have a support team who doesn't provide? At least someone could get to the issue as to why it's still pending. Lastly, have someone who speaks clear English.”

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Posted 2 years ago

“Uber support is a joke my account is being disabled for 8 days and I call every day no one is able to help they transfer me back and forth”

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Posted 2 years ago

“I took a trip and made the payment. But it is still showing as pending. I have contacted uber support many times but no help. I cannot book any ride now unless that payment issue is cleared”

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Posted 3 years ago

“Uber Support is non-existent, that is the issue. Your drivers are going and there is no one to keep them in check. Clearly, Uber has no interest in continuing their business as I have read a ton of reviews stating the same issues I am having. Goodbye Uber. I will be shutting down my account now. The photo attached to my review is of the driver that left my daughter stranded at her orthodontist appointment. I heard the entire conversation he had with my daughter, as I was on the phone with her.”

Uber Support 1 star review on 19th May 2022

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Posted 3 years ago

Uber Support is rated 1.1 based on 2,055 reviews