Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,055 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Team, I just want to share my experience with Uber and its services as an Uber driver. I really want to give the rating in negative points but don't have the option, so I'll have to give at least 1. I was an existing Uber driver and I got the message from the support team to convert my Uber Eats account to its account and UNFORTUNATELY, I said yes please go ahead. Once I confirmed to convert my account to UBERX, they took more than a week, and whenever I called to confirm the status they always said it will take 24-48 hours. Meanwhile, my Uber Eats account was also deactivated and I couldn't continue my work. The staff is so unprofessional and they don't have internal communication. They never update me that what's the issue with the account, I got to know the problem only when I called them and will never get to know if I never called them. As an exiting Uber Eats driver, my identity and ABN everything was verified already. But this time, they said they're verifying the ABN details and again whenever I called they said it will take 24-48 hours. After spending almost 3 weeks like this, they said your ABN details can't be verified and asked me to contact ATO to change my name. I was so surprised to know that they're so unprofessional that they don't know that ATO updates the name of a person as per their identity details. Anyways, I contacted ATO 3-4 times and finally got that the name can't be updated on the ABN. Now, I'm completely stuck as ATO can't update my name and Uber wants me to contact ATO to update my name even though Uber had already accepted the same ABN previously. I had shared my name check document as well which says that both of the names belong to me. I'm really frustrated now and really don't know how to break this deadlock. It's now more than 3 weeks and still no resolution for my problem. However, during this time period, I contacted OLA to open my fresh account and they activated my account within 2 days.”

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Posted 3 years ago

“One of the worst cab service in Kolkata. In last few months i have observed whenever i book a uber cab (90% time)...within 2-3 min a expected call from driver and they will ask few questions and those answers suppose to be fulfilled the criteria of the driver. Now a days i fill like whenever i book uber cab 1st i have to clear that interview to board the cab. Those common questions are: 1. Where should i come? (they can easily check in app itself) 2. Where is the drop location? - my drop location should be preferable to the driver. 3. What will be the mode of payment, its either Online or Cash? - it means driver want cash for that ride. 4. What is the amount its shows for the trip? - if we book the cab in without surcharge they will not allow for that ride. after your answer it driver will decide to cancel or continue. The probability is 75%-25%.”

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Posted 3 years ago

“Uber support is the absolute worst. If you talk to 3 different agents, you will 3 freaking different answers. Thanks to the great Uber support.”

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Posted 3 years ago

“The first rep I talked to said digital registration was incorrect, then he couldn't tell me why. Then when I asked to send me documentation on this policy, he got off the phone and send me an unrelated link without the ability to reply. Then, someone on chat said I'd need to combine screenshots to show the full policy and it would be accepted. So I did. It was rejected again after several days.”

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Posted 3 years ago

“They are totally sucks to help help support. They don’t know where to transfer to get help. I have been waiting for 50 minutes to talk to right department. Sometimes they transfer call and auto pick up but no answer.”

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Posted 3 years ago

“Dear Uber Support, I am writing this email to protest against the fare charged, frankly speaking I had no choice but to pay considering the situation yesterday, with heavy rain and disruption on underground, it seems to me that Uber became an opportunist, charging more than 100% on the pretext of High demand, an unethical practice which gives me a feeling of blood suckers and trying to squeeze customers for every penny The Pandemic has affected every one and the whole world is suffering, with this kind of attitude I am afraid that I do not like to do business who have no regard for their clients and are only driven with greed and making money at any cost, I will promote this message to as many people that I can and look for other alternatives as now we have them available Further the Support function comes with set questions, and once you have raised a concern and if you are not satisfied with the reply there is no option for you to reply good bye UBER a disappointed customer ”

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Posted 3 years ago

“Wretched service from the Uber support team. Fees will pop up in your VISA in which you did not receive any service for, when I bring it up they say it’s a problem on my end. When I provide proof that it was not they ghost me. I try to follow up 3x and no response. Painful experience with this support team. Awful service.”

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Posted 4 years ago

“If I had the choice,I wouldn't even give a 1-star to rate their customer service or support team.I have worked for uber for a while in England and then I moved to Scotland and contacted them to update my details in order to be able to see the promotions in that city and organise my time properly. By the way each city has its promotions that drivers can benefit from but when you work in another city apart from the one you signed up in ,you won't be able to benefit from the promotions in that new city unless you change your permanent address and update your information with Uber. It is the driver’s right to update his details when he permanently moves to another city and it is Uber’s duty to do so.They refused to update my details in order to work for them Without taking advantage of the promotions. They deceive and lie in order to steal the drivers' rights and effort.Just work for us and we pay you almost nothing.absolutely 100% rubbish company. I have screenshots that support my claim and wish I could upload them here. Don't work for these demons.”

Uber Support 1 star review on 11th August 2020

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Posted 4 years ago

“Customer service is appalling.”

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Posted 4 years ago

“Uber eats needs to stamp out drivers servicing 2 customers at once. My food that is usually a 6 minute drive is now a 12 minute wait, so 6 my food will sit in a bag for an additional 6 minutes to go cold. Yay!!”

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Posted 6 years ago

“If can charge me for cancelling taxi rides, I should get discounts for taxis that take several wrong turns to get to me or 2+ cancel on me after confirmation but before arriving”

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Posted 6 years ago

“I am a new Uber driver. I have had no access to my pay 4 over a week. I have sent support requests. I have called the support #. I need to have access to my pay today, as Uber has promised. I feel like I am in a hostage situation w/ my money! Please help!”

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Posted 6 years ago

“They respond fast”

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Posted 6 years ago

“Everything is wrong in fucking Uber. Cheater and fraud company”

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Posted 6 years ago

“Uber support is the biggest joke on the planet they do not help anyone because they do not understand English I get more support from a jellyfish”

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Posted 6 years ago

Uber Support is rated 1.1 based on 2,055 reviews