Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,055 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“Uber support is a joke! They should be ashamed. I have deleted my account and all affiliation with uber because of it. No more patronizing such a mess...”

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Posted 3 years ago

“My order was wrong, the resteraunt asked me to contact Uber so they could refund me. I got 0 support from the Uber support guy. I am not hsppy with the uber experience at all!”

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Posted 3 years ago

“They very bad trash × coutmer trash + less money for coutmer we get free people that trash”

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Posted 3 years ago

“I requested to speak to a supervisor. The phone consultant said they would put me on hold so I can speak to a supervisor. The phone consultant lied and said the supervisor cannot rectify my query. I didn't tell the phone consultant my query? I couldn't get a reference number for the phone call either. The phone consultant just transferred the call after I told her that the Google reviews have rated Uber Support with the worst customer service. I'm afraid the reviews are correct. I was transferred multiple times without my query being resolved.”

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Posted 3 years ago

“Absolutely terrible service with no way of contacting anyone if you need help. My actual rating is zero!”

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Posted 3 years ago

“Very poor support, receive very generic, poorly written responses that does not address or solve the issue. Unable to reach representative, communicate is extremely poor.”

Uber Support 1 star review on 30th April 2022

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Posted 3 years ago

“They literally don't help you. They removed me from my account when they charged me for a ride WHILE I WAS ASLEEP. Uber sucks”

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Posted 3 years ago

“Uber support is horrible. They've lied several times to me and deactivated my account saying there's fraud on my documents even though all were green. Every time you call support you never get help or you get hung up on. Uber has terrible service and has a lot to work on. When youre an "employee" you get treated like dirt. No good leadership either.”

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Posted 3 years ago

“If I could give “ZERO” I would. Uber eats driver support has been the WORST since the beginning. Ive been with two other driver delivery companies never I encountered that many disappointments and issues. Uber employee told be to get my own criminal check and I had to pay for it. So I did. Than I asked where I should be uploading it to another employee and Ive been told that they don’t take third parties criminal record and needed to do the ISB criminal check when I’ll be receiving and email with the link. Following this new information, Ive been trying to make the employee understand that the previous employee gave me false information and made me spent money for nothing and she transferred me and again and again. They just kept saying that they were not the right department to take this matter. I called back another day and they said the same thing until I spoke with payment department that was apparently the right department to deal with, they said I needed to call back when all my documents where approved and that I had completed my background check with ISB. I sent message to support, over and over and kept being told that they cannot refund since it was in their refund policy or some sort. I did not stop there with those stupid answers, kept going and saying I wasn’t ok with this and that they should cover the cost as it was their employee’s fault. They ended up giving me a $25 curiosity payment. I said well thanks but no thanks. I want the full amount. I then said that I will go to higher levels and report them to the business bureau and so on…. Now will see where it goes but, I feel like I got screwed over.”

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Posted 3 years ago

“Yes the Uber support people Mr Kildeep K and Manpreet k helped me to resolve a trip which was canceled by a Uber driver and I was charged a particular amount. Now I am happy to get a mail my money will be refunded soon because of them . Thanks you and really appreciate your helping people like me . It’s not really about the money itself I felt like people are able to use me and cheat me on a Uber app which I bearly know how to properly use it . Thank you once again Manju S”

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Posted 3 years ago

“Uber cancel trip for pickup and withdraw money from account three times$ 105 in total. No refund very bad”

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Posted 3 years ago

“Today I called for assistance this guy couldn’t help me with my request. I asked for the supervisor or someone in the documents department he refused my request and kept me on the phone 10 minutes stating he couldn’t give his name. I have 3 cars on my policy the car I assigned was no longer there. They choose what they wanted to my dodge was not my choice. He was rude and disrespectful. I told him I was not calling about my background clearing that was pending. I have access to my own account to know the yet he refused to deal with my reason for calling this morning 4/13/2022”

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Posted 3 years ago

“Uber support for drivers is the worst. They don’t solve any issues, just wanna blame everything on you because the app said so. So much for having everything recorded so they don’t use it. Customers have been getting comfortable with saying they didn’t receive their order just to get a refund and its unfair for the drivers. Customers aren’t angels either.”

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Posted 3 years ago

“Uber support really deserves zero stars they don’t care about helping their customers, even the way to contact support is annoying, I have been getting runaround from them for 2years trying to get a basic background check so I coif become a driver, they seem like they don’t know what they’re doing, they just repeat what I tell them and send an email saying they hear what I’m saying.”

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Posted 3 years ago

“Uber stole $67.00 from me, and will not respond to my complaint. Their drivers can not read English. I had to pay someone else to go get the medications I needed. They got my grandson fired from his job because they went to the wrong building almost everytime. He had to walk the whole complex looking for them. They wouldn't follow the very simple instructions we sent everytime saying make 2 lefts after you pull in. They refused to text in English so my grandson had to use the Spanish translation on his phone. Worst company ever.”

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Posted 3 years ago

“Trang customer support as I had an issue with my account where they were supposed to contact me in 48hrs.. 8 days later no answer. I rang them again to ask for an update, the agent could not give me an answer , she hung up on me. Rang again.... They told me that the engineers are looking at it and they could not help me and hung up again as they cannot assist me anymore”

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Posted 3 years ago

“If I can, I would put zero stars. They don't have any support for the delivery partners, neither the customers. A big disappointment is their "support" . This is the only issue I have with them. Improving their support service will make them the best delivery app. But unfortunately this is the main issue and It is the most important. Communication with drivers, riders and customers is the most important and they are not doing it.”

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Posted 3 years ago

“I accidentally got my uber eats account deactivated, for which from the past 1 week i have been trying to call uber support team to get it sorted. But all my calls and effort went in vain, they always say thry have forwarded my concerns to specialised team and they will reach out to me in 48 hours, but nothing has happened yet. Uber support is seriously good for nothing, they have made a joke out of me now. I am done with them now.”

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Posted 3 years ago

“Every time (3 separate issues now) over my 5 mo's as a driver that I call support they are unequipped to assist in any manner regardless of the issue. Where does this leave the drivers with legitimate assistance required?? Not a good motivator for driver retention!!! I've been told during each encounter with "support" that "someone will call you back" to no avail. Why lie to your gig workers?? Sooo disappointed and am currently reevaluating my employment in the Florida Keys with Uber.”

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Posted 3 years ago

“Waited over 20 minutes past pick up time while driver shopped for cars! Contacted Uber and was told too bad given a $5 coupon on a $50 ride! What a joke! Will never use Again way too Many other options to be treated like my time is not important to them!”

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Posted 3 years ago

Uber Support is rated 1.1 based on 2,055 reviews