Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,474 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got transferred 28 times for a single thing 😂🤣😆”

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Posted 1 year ago

“I booked Uber Go from T2, IGI, New Delhi. Before booking was asked to pay via Paytm which I did. When I called the Driver he was at T3 & asked us to come there with lugguage. I said we booked cab from T2. He said its server error come to T3, I said I cant come with luggage. Call was disconnected & driver cancelled the trip. I booked Ola & reached the destination. Next day I raised a complaint via Uber twitter but no action was taken. After waiting for a day I raised a complaint using Uber app auto msg was sent after a day. After couple of days another msg i received: http://tinyurl.com/yq5g4lm3 I mean, i want my money which I paid you & your driver cancelled the trip. You are wasting my time without taking required action.”

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Posted 1 year ago

“No that Uber cares how good a customer you are. It is frustrating not to be able to get any help. Fore example, the Wait and save feature for example, had me waiting for 35 minutes and then said to try later and when I tried later, it was more money. Thieves!”

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Posted 1 year ago

“I am a takeout restaurant manager. Highly recommend avoiding this service. Uber is riddled with problems in every way. Drivers are consistently given late notice on pickups, and sometimes don’t even pickup orders. Drivers pickup orders and deliver to wrong addresses or don’t complete the delivery. And good luck trying to resolve these issues with customer service. When you finally get through their jungle of gatekeeping prompts, they’ll find a way to absolve themselves off any wrongdoing and refuse to reimburse. Would rate with zero stars if it were possible.”

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Posted 1 year ago

“Ich habe mich da nie angemeldet und trotzdem ziehen die mir laufend Geld vom von der Kreditkarten ab.”

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Posted 1 year ago

“Literally criminal.”

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Posted 1 year ago

“Couldn’t hear me or understand English. Gave no support and has less knowledge of the app than me. Talking to the wall would be a more productive conversation. Cancelling subscription, never using again”

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Posted 1 year ago

“Shocking customer service. Overcharged an extra £22 then charged another £53 3 days later!!! Spoke to someone over the phone who was so obnoxious and out the phone down on me!”

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Posted 1 year ago

“Very bad service, charged more than on the trip”

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Posted 1 year ago

“Terrible never reply’s”

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Posted 1 year ago

“It was the wrong food somebody else's order. It made me deathly ill and I ended up in the emergency. Would never use Uber services again. By the time I got it. Everything was Stone cold and it took probably 30 minutes longer. To get here than it should have well from what they said it would take. Do not ever use Uber one.”

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Posted 1 year ago

“They did not resolve my problem just ended the chat, multiple times. Worst support ever. No start ms at all I will give”

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Posted 1 year ago

“I had an excellent driver. When I got my receipt I see that I was charged $8.95 as a booking fee. Really? For an app reservation. That is outrageous! Also not disclosed before the booking of the ride. This reminds me of why I stay away from Uber! No way to win business.”

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Posted 1 year ago

“There is no support, only bots in infinite loop…”

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Posted 1 year ago

“Does not exist Its just bots copy paste answers”

Uber Support 1 star review on 7th December 2023

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Posted 1 year ago

“They make it impossible to have any direct contact with them such as by phone or text or email. I was double charged for the same one-way ride on November 30. They have nothing on their website to him register a duplicate charge. Desperate, since I have no phone support, I just use their help selection under that I did not take the ride that I did. I had to improvise and explain explain about the duplicate charge or in a box, not set up for that reason. It has been five days now that charge has been on my account.”

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Posted 1 year ago

“I spoke to a lovely man named Lawrence. He helped me resolve an issue that really stressed me out and I am really grateful.”

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Posted 1 year ago

“This company is a human rights crisis, they need to treat the drivers right. They go against what American rights stand for. Like sending a driver 15 miles to pick up someone in a Tesla for around a 5 to 8 mile round trip that won’t even cover driver expenses. Come on now.”

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Posted 1 year ago

“Uber customer service is an absolute joke. Can’t get anyone on the phone. No number listed anywhere. Makes no sense. Trying to get into app and it needs my credit card from years ago and there’s no way to get it. Can’t use Uber or Uber eats.”

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Posted 1 year ago

“The drivers com from all walks of life and have one thing in common the marijuana smell or just a funky dirty ass car the waits are too long for pick up and they tend to go the long ass route instead I really dislike Ubers rating policy and how they raise the damn price when I have been going th same route everyday because their no driver available in the area Uber sucks and so does their delivery”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,474 reviews