Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,561 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Driver charge an extra cleaning fee as I am a tradesmen. They all should have adequate vehicles for every day travelers”

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Posted 1 year ago

“My husband and I were really shocked about the rudeness and the worst ever comportment we have noticed in an Uber USA driver! This woman/driver was driving like crazy, whenever we asked her something, she didn’t answer us and once I told her that we want to go to a specific Stanford University building, she answered: « I cannot do anything, I am driving » in a really really bad and rude way! It was like she has met us before and did not want to serve us and was nervous! Once we were getting out of her dirty car, I told her that it’s a pity of her to be so rude and then she answered us « YOU are rude »! We were really badly surprised and shocked and I told her « ok, I will report you for this bad behavior » and of course she hastened to do the same and reported me in order to convince Uber that she is right! And instead of investigating the case, Uber restricted my account??? Although they have never noticed any problem with our behavior all the last days we were using Uber, they restricted my account in order not to use it. I had NO attention to use Uber, as well!!!! I am 100% sure that her bad behavior has also disturbed MANY other customers, and we are not the only ones!”

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Posted 1 year ago

“I have been using Uber for a very long time - always choosing it over sometimes better apps (mostly because I couldn’t be bothered to have more apps on my phone). But recently, I had a taxi ride where the driver clearly took a longer route and also made a mistake at the end making the ride much more expensive as usual. They dismissed it completely and did not refund even partially. I am extremely disappointed and will not be using it again. Have just downloaded another much better app. No more Uber.”

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Posted 1 year ago

“Don’t use Uber reserve a car ever., reserve red car 3 days before airport ride. Driver Alex canceled last minute. Get traditional car service or taxi for all airport trips”

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Posted 1 year ago

“I ordered the car 12 hours in advance. 10 minutes after the scheduled pick-up I received a message that the taxi would not come.”

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Posted 1 year ago

“Its crazy Ive been having these issues being that I drive and use Uber. There is no way to talk to live person being I've had several issues with payments as well as being taken proper routes for my trips. Refunds are hard to get unless it's one of there specific topics.”

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Posted 1 year ago

“My driver cancelled the trip. I was charged cancellation fee. Customer support refused to refund it! I will never use uber again”

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Posted 1 year ago

“Its been seven day and a little bit since the uber driver in a ride told us to get cause he had change his mind about a trip and then took off with my whole purse and phone. I have a cctv camera of the incident. I wrote to uber a few times and they have not responded nor done anything. I highly disgusted by ubers level of customer service and they driver.”

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Posted 1 year ago

“Horrible support. They end the chat out of nowhere without even solving the issue or trying to understand it.”

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Posted 1 year ago

“Uber is a total scam! I've been waiting for a refund for the past 20 days, and guess what? It's nowhere in sight. When I tried to reach out for help, there was no direct number to contact them. It's like they're hiding from their responsibilities. This whole ordeal is terrifying. Spare yourself the agony and steer clear of this app. It's nothing but a scam.”

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Posted 1 year ago

“1st call zero help, the ride you took was in Germany , we can’t help you. Redirected to a chat , no one answered ( and the timer stops after 1 hour). 2nd call was worse, didn’t help at all, when she tried to finish the call with “ is there any more I can do for you” I tried to explain that she hadn’t helped at all … SHE HUNG UP”

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Posted 1 year ago

“Very horrible customer service, tried both the phone line, and online chat. Extremely unhelpful, a bit rude. I actually hung up the phone before I said something mean. Not happy with Uber customer service at all. Been using Uber for years, but due to this issue and treatment I will switch over to Lyft.”

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Posted 1 year ago

“Bad student drivers that have no experience of driving and with in one week they driver Uber. Saw one Uber accident. .”

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Posted 1 year ago

“I have used Uber for transportation in the past, so Uber has my credit card information. I never used Uber for ordering food (or any company for that matter). A charge of $9.99 for Uber One appeared on my credit card and there is not customer service phone number for Uber One. They seem to have used the credit card on file to start billing me a monthly charge. BEWARE!”

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Posted 1 year ago

“I would give it 0 stars if I could. Uber is the worst customer service company I have experienced. They have no clear information on charges or upcharges. Seems to be whatever the y want to charge based on your location and ability to pay more than anything. As a first time user for an appointment, I reserved a car about 30 minutes in advance, one I realized this was a mistake it was too late to cancel as under the 60 minute time line. I ended up paying 48.00 to go 5 miles in 10 minutes. There was no way to change to regular service. My return trip was by a local Taxi in rush hour traffic which took about 20 minutes and the charge was $25.00. I will not use Uber again. No way to contact anyone to get this corrected before the ride.”

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Posted 1 year ago

“Κάκιστη εξυπηρέτηση πελατών! Δεν υπαρχει καμία αμεσότητα για επικοινωνία μέσω εκπροσώπου (email ή τηλεφωνική στην Ελλαδα) για την επίλυση ενός σοβαρού θέματος απώλειας. Προσπαθώ μέρες να επικοινωνήσω με τον οδηγό για την απώλεια ενός αντικειμένου μέσω της uber χωρίς κανένα αποτέλεσμα. Έχω στείλει επανηλλημενα μηνύματα για επικοινωνία με τον οδηγό μέσω των αυτοματοποιημενων επιλογών του μενού στο app (καθώς δεν υπάρχει κανένας άλλος πιο άμεσως τροπος) χωρίς κανένα feedback. Δε το συνιστώ!”

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Posted 1 year ago

“Charged $90 for Uber One on my credit card when it was never 'ordered,' never used. It somehow just 'appeared' on my wife's Uber app. And customer service is like a unicorn; it doesn't exist in the real world. I gave Uber 1 star because there was no option for no stars.”

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Posted 1 year ago

“This by far the worst customer service. It’s 2024, you can make it possible to chat or email support. Why? Because you don’t want to deal with it. It shouldn’t be this hard to have proper customer care. Your overall rating is a 1 star. This is type of company that ends up having a class action lawsuit.”

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Posted 1 year ago

“I have tried to sort out issues with our Store - ie it has been disconnected with no warning or correspondence. We had photo shoot and spent a lot of time and money on getting it up and running and now it has disappeared. Help desk is useless, they just keep saying they have escilated the issue but I hear from no one. UBER, get it togather”

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Posted 1 year ago

“Unprofessional,robots and they never helped👎👎👎”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,561 reviews