Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,475 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company shouldn’t exist Been trying to get my insurance figured out for months and all they do is argue.”

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Posted 1 year ago

“I am going to sue your company trust me on that. Your NYC and New Rochelle drivers and passengers are some grimmy thieving criminals. I left my 2 iphones in your car on November 6, 2023 at 1203am in driver “Sumas” car when I was picked up at 271 North Avenue in New Rochelle and dropped off at 920 Baychester Avenue in the Bronx and either the driver or next passenger got the 2 phones. It’s logic, not rocket science. Your stupid app chat told me the driver doesn’t have the phones and you can’t tell me who the passenger was who go in after? Ok, maybe you will tell NYPD and NYS Supreme Court when I sue your asses!”

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Posted 2 years ago

“Me hicieron un presupuesto de 16£ y luego me envíaron un email: “Debido a los peajes o recargos imprevistos de este viaje, hemos ajustado tu estimación de precio para que refleje los cargos que se han generado realmente. Consulta el desglose del recibo para obtener más información.” Y me cobraron 23.77£, cuando no ha pasado absolutamente nada, Un viaje normal de 5/6km A mi país se llama robar. Vergüenza. Nunca más”

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Posted 2 years ago

“The worst costume support ever, the agency unprofessional and they ask you many times what’s the issue and after that they don’t know how to fix it so they transfer you to another unprofessional agency to repeat 🔁 and repeat, I swear every time I call this customer support they waist my time and transfer me at least 6 times until I gave up 😡😡😡😡😡😡”

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Posted 2 years ago

“Uber customer service is THE WORST IN THE WORLD! They have team of all BRAIN DEAD representatives in their customer service team. After weeks of communication with them, the problem still exists. Many hours wasted! They lie, make false promises of fixing the problem (that they created). HOW CAN UBER EVEN STILL BE IN BUSINESS? Pure aggravation and a waste of time. They cannot fix a glitch and restore service, even when facts are simple and clear.”

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Posted 2 years ago

“The worst customer service in the world i must say!!! I’m having issues from last 20 days and my issue is still chilling and hanging at the same place!! It is so frustrating and irritating.”

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Posted 2 years ago

“Support - this word shouldn't be there......”

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Posted 2 years ago

“Utterly useless, very unhelpful. They do not even read what you write to them.”

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Posted 2 years ago

“Very very poor support. It takes weeks before you get a response, they don’t approve your documents timeously, I had to send the correct document in 6 times now and it is still not approved yet not one support member attempts to contact or assist me in any other way than their automated responses but I want to make money for me an them.”

Uber Support 1 star review on 5th November 2023

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Posted 2 years ago

“I'm an UBER passenger/delivery driver. I haven't been paid. This is ridiculous we use our personal vehicles as well as gas and UBER won't pay and then two representatives stated that I would receive my money in 7-10 business days and it's been over a month. Horrible!”

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Posted 2 years ago

“Uber made it impossible to confirm your email using your smart phone only. I have a Galaxy S21 Samsung, and everytime I try to confirm my email it closes out their original request for it. Unless you get on a personal computer in addition to your smart phone, you will never be able to confirm. Real smart tech guys!”

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Posted 2 years ago

“Uber support for me, the driver, is unfortunately the worst of any kind of support that I have ever experienced in my life. If you are new to Uber or thinking about driving, please understand there is no support. I have not had one single issue resolved.”

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Posted 2 years ago

“Be careful with Uber taxis. They change price on the meter if you don’t pay attention. The meter was €11.30 and when it appeared on the app it was charged at €15. Uber adjusted it but still left me short of refund. Do not use them !”

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Posted 2 years ago

“Two drivers inability to speak English caused significant issues with carrying out their job. The most recent couldn't find the house and needed to be coached to identify the property pickup via mailbox numbers. A potential serious problem if more significant issues occur during rides”

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Posted 2 years ago

“Absolutely the most terrible customer service I have experienced in my life. Trash company and I will never use them again. Locked out of account with absolutely no explanation and cannot contact anybody to find out what has happened. Seriously? Joke of a firm.”

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Posted 2 years ago

“I have been dealing with customer service somewhere that is not in the united states, I am not getting any direct help!”

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Posted 2 years ago

“The policy UBER has if the driver cancel the reserved ride 1 hour before the trip they don’t care the outcome, even that cause you lose your flight. Also if rider reserved a ride at 4:00 am and cancel the ride at 3:00am the driver just wake up for nothing even receive a dollar”

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Posted 2 years ago

“A driver asked me to e-transfer him the money that uber does not pay him, love the service. Its been 4 days and still no response from them.”

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Posted 2 years ago

“They wouldn't give me my refund back of $43 and some change talking about the food was delivered how the food was delivered nobody knocked on the door I sent my daughter downstairs to ask the guard said no food was delivered to your apartment no Uber showed up but it got down that the food was delivered he she did not delivered it wasn't no face and it wasn't no number”

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Posted 2 years ago

“Garbage company that pretends to be a platform for ordering food or transportation, when it's more a platform for the most unprofessional, rude, moody, and unhirable people to have some income. The delivery agents will change your order at their convenience without letting you know, or give you alternative at least, and the support agents are there to tell you why they won't fix or correctcany issues. They also love charging arbitrary Adjustment" fees, and afterfees, even ` the condition, correctness, and completeness of your order is off. -ayijg for a uber one membership doesn't help anything because they're not an ethical, respectable or transparent company.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,475 reviews