Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,247 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,247 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 1st August 2025

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Uber Support 1 star review on 31st July 2025

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Uber Support 1 star review on 29th July 2025

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492

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor support. It takes weeks before you get a response, they don’t approve your documents timeously, I had to send the correct document in 6 times now and it is still not approved yet not one support member attempts to contact or assist me in any other way than their automated responses but I want to make money for me an them.”

Uber Support 1 star review on 5th November 2023

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Posted 1 year ago

“I'm an UBER passenger/delivery driver. I haven't been paid. This is ridiculous we use our personal vehicles as well as gas and UBER won't pay and then two representatives stated that I would receive my money in 7-10 business days and it's been over a month. Horrible!”

Helpful Report

Posted 1 year ago

“Uber made it impossible to confirm your email using your smart phone only. I have a Galaxy S21 Samsung, and everytime I try to confirm my email it closes out their original request for it. Unless you get on a personal computer in addition to your smart phone, you will never be able to confirm. Real smart tech guys!”

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Posted 1 year ago

“Uber support for me, the driver, is unfortunately the worst of any kind of support that I have ever experienced in my life. If you are new to Uber or thinking about driving, please understand there is no support. I have not had one single issue resolved.”

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Posted 1 year ago

“Be careful with Uber taxis. They change price on the meter if you don’t pay attention. The meter was €11.30 and when it appeared on the app it was charged at €15. Uber adjusted it but still left me short of refund. Do not use them !”

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Posted 1 year ago

“Two drivers inability to speak English caused significant issues with carrying out their job. The most recent couldn't find the house and needed to be coached to identify the property pickup via mailbox numbers. A potential serious problem if more significant issues occur during rides”

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Posted 1 year ago

“Absolutely the most terrible customer service I have experienced in my life. Trash company and I will never use them again. Locked out of account with absolutely no explanation and cannot contact anybody to find out what has happened. Seriously? Joke of a firm.”

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Posted 1 year ago

“I have been dealing with customer service somewhere that is not in the united states, I am not getting any direct help!”

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Posted 1 year ago

“The policy UBER has if the driver cancel the reserved ride 1 hour before the trip they don’t care the outcome, even that cause you lose your flight. Also if rider reserved a ride at 4:00 am and cancel the ride at 3:00am the driver just wake up for nothing even receive a dollar”

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Posted 1 year ago

“A driver asked me to e-transfer him the money that uber does not pay him, love the service. Its been 4 days and still no response from them.”

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Posted 1 year ago

“They wouldn't give me my refund back of $43 and some change talking about the food was delivered how the food was delivered nobody knocked on the door I sent my daughter downstairs to ask the guard said no food was delivered to your apartment no Uber showed up but it got down that the food was delivered he she did not delivered it wasn't no face and it wasn't no number”

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Posted 1 year ago

“Garbage company that pretends to be a platform for ordering food or transportation, when it's more a platform for the most unprofessional, rude, moody, and unhirable people to have some income. The delivery agents will change your order at their convenience without letting you know, or give you alternative at least, and the support agents are there to tell you why they won't fix or correctcany issues. They also love charging arbitrary Adjustment" fees, and afterfees, even ` the condition, correctness, and completeness of your order is off. -ayijg for a uber one membership doesn't help anything because they're not an ethical, respectable or transparent company.”

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Posted 1 year ago

“Too slow, lots of lies and also bad services”

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Posted 1 year ago

“If there was a zero, I'd select zero. There is absolutely no way to contact an Uber rides support by phone. The Help center online doesn't have either option - adding a stop to a reserved ride and/or revising drop off location. So frustrating.”

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Posted 1 year ago

“Charged for Uber one for a year when I wasn’t even subscribed 0 stars. Absolutely gutted. I’m struggling to make my ends meet financially and Uber has taken out 5.99 from my account for months. For months iv been trying to get in touch with no luck. Finally got in touch and they gave me some refund but refuse to give me back 18 pounds refund that’s remaining. So gutted that these big companies mess ordinary loyal customers in such ways.”

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Posted 1 year ago

“I dont want to give even this one star....first thing .. early in the morning i do uber to my work everyday around same time...and now it shows almost thrice what i pay and uber says they want me to take the ride and give 25% off which is still even more than what i pay and its absolutely so terrible experience...i have been their customer for more than a year now and the customer service people are very impolite....while i am trying to explain my concern they're saying i was impatient....”

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Posted 1 year ago

“Worst customer support and they don't listen to drivers and don't answer and don't want to sort out issues in timely manner.”

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Posted 1 year ago

“Maybe the worst customer support experience of my life. Absolutely 100% Utterly incompetent customer support staff, from the supervisor down. Lyft will be my go-to from now on.”

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Posted 1 year ago

“I received a meal that had a long, dark hair in it. It was mixed in the food and we found it when my son pulled the hair from his mouth. It was disgusting and we all lost our appetite and left the remaining meal uneaten. This is clearly a safety issue and affected the entire meal, not just the one bite or one part of the meal. Uber refunded ONLY the one item in the meal that we suspect was where the hair was found”

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Posted 1 year ago

“Uber you are the biggest crooks I’ve ever dealt with you have charged my account several times for rides I didn’t take and refuse to refund my money you made my account go into the negative and I’m paying over draft fees on money that you put holds on! You charged my account 200 dollars and refuse to acknowledge it. Yesterday I scheduled a ride and waiting for my ride I watched on the app as he put that he picked me up which he didn’t, then he said he dropped me off he didn’t! So he said he would refund me my money he didn’t! And some how I was charged 2 times for this so called ride! You are over charging people for these rides and now you have hidden fees for so called wait time! What a joke your company has become!”

Helpful Report

Posted 1 year ago

Uber Support is rated 1.1 based on 2,247 reviews