Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,048 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The uber driver Abdul in houston tx made sexal advances toward me on my ride and made me feel really uncomfortable I would not recommend him for any female traveling alone”

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Posted 2 years ago

“An absolutely frustrating experience that left me feeling disrespected by the support team. It took speaking to 6 different reps before someone was finally able to help me. The final rep closed the chat before the conversation was over.”

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Posted 2 years ago

“I would like to give less than one star. I have no words. They cannot help me with the simplest of tasks and different operators, whose English is poor, contradict one another. Never seen anything like it. I just gave up and started driving for a competing rideshare company.”

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Posted 2 years ago

“ZERO star for Uber support they have no clue how to solve a problem”

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Posted 2 years ago

“WORST EXPERIENCE EVER. Uber has lost me as a customer!”

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Posted 2 years ago

“Can i go lower? Can I give them a zero? This is the worst service line ever. There is nothing they can do for you. I've called in with issues and they have no solutions. There is no direct cummunication between departments. For example, the CS department is an island, they can't contact the record or documents department. So unless it is the simplest of issues, ie. something you figure out yourself anyways while waiting on hold, they are useless.”

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Posted 2 years ago

“Uber customer support=No support at all. Firstly, specially in Canada, they have very few offices to visit in person. Secondly, their phone support is terrible- they can't understand the issue nor speak any English properly. If your blood pressure is low, call them, I am sure your BP will go high with frustration. I have never seen such terrible and disgusting support. Uber is very stingy on spending money. We have seen in the past that they were not spending enough money on Cyber Security and got compromised. Then they opened CyberSecurity jobs immediately. Same thing they are doing on Customer support. They never support drivers. If you are a driver, Consider you are none for them. We need better company. Hopefully in future, a competitor evolves. Then I am sure 80% of the drivers would switch to that. I have never seen a driver fully happy with Uber, just because of the account issues. If your account have issues, pray God that it is activated soon because Uber support would never tell you what is the issue.”

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Posted 2 years ago

“it is not possible to chat live or call, i have a problem since one week and they still don't understand how to help me, I change company”

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Posted 2 years ago

“I don’t understand how it is acceptable to have people on customer support who can barely talk or understand English. It makes it very frustrating to communicate and to get the help and support needed.”

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Posted 2 years ago

“Absolutely no use sending a review on a poor experience. All you will get is a note. No accountability. I am allergic to cigarettes and the particular matter that clings to material. My ride in the last Uber was filled with just such smells and worse, a cheap air freshener trying to mask it. I had to hang my head out window just to breathe. It was a blessing the ride was short. Yet my voice was lost for the better part of the night and my breathing was labored. The support team at under took no responsibility. They do not seem to think it is important for their clients to ride in a smoke free environment!!!”

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Posted 2 years ago

“I had a customer that was so drunk he spit on me and then when he got out he killed the side of my car and left the scratch that was about a foot long well I contacted Uber support I gave them an estimate I gave them pictures and they treated me as if I did something wrong and then never paid me for it f*** this company”

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Posted 2 years ago

“So I scheduled a ride 3 days ahead of time to take me from home to the hospital for an urgent appointment. Everything is scheduled, although the app is terrible and useless the big issue is my credit card gets charged 2 days before the date, oh well seems odd but it is what it is... here's the best part ---ready.......5 minutes after my scheduled pickup I get a message from Uber saying no drivers available to pick you up. What a SCAM Uber...never again will I even try to use Uber.”

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Posted 2 years ago

“They are hopeless!! Thr driver still has my wallet and they won't even contact them! Fire them all, re-employ more competant staff andput new processes in!!!”

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Posted 2 years ago

“Uber driver support is useless. Transfer you around the world to tell you there is nothing they can do. The people that work for them barely understand what you are saying and just read in broken English off of a script. Don't bother calling its a waste of time. Lyft is a better option for customers and drivers of ride share”

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Posted 2 years ago

“Uber Driver has been one of the most disappointing experiences for me. It doesn't matter how hard you want to work here, or how long you want to drive, the opportunities are not that great and the pay isn't nearly enough to survive in this area. When I had issues with the app (and there were many) the support is outsourced and you are put on hold and transferred a lot. I counted 4 times I called and each time the person put me on hold over and over. If I could share the chat thread and how little anyone did to fix the issue, you'd never want to sign up. Please run the other way from this service and pick something like DoorDash or Instacart. I wish I had never signed on here, what a complete waste of time. They are a completely outsourced and disorganized business, and what you see is what you get.”

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Posted 2 years ago

“for a trajectory of 15& they charged me 58$!!! At the time of ordering it, I put 40 and the next day 57! THEY ARE SCAMMERS”

Uber Support 1 star review on 26th February 2023

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Posted 2 years ago

“If I could give a zero I would its just a bunch of people who just keep transferring you when they can't help i ask for a supervisor and got transferred 5 times straight after i begged to not transfer me just horrible and I like uber but they gone mess up business”

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Posted 2 years ago

“Customer service are usless with all means. They have no clue what they doing. I called because I had problem with the App and got trasfered eight times, at the end they told me sorry we can't help you. Where is the quality control? they don't even check the calls. I've been doing Uber for almost 5 years with 17000 rides, only called 5 times and always not helpful and disapointing.”

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Posted 2 years ago

“I had a crazy bogus charge on my uber eats order, then they forgot one of our items. I didn't even complain about the missing food, just the extra $11.00 adjustment charge!! This extra charge was not part of the total when I paid!! I never would have paid for that!!! Uber flat out refuses to help me, and sends the same generic message every time......it's no wonder Uber ratings are crashing! I'm done with Uber, and so are all my friends and family!! And I work at a large hospital, I will definitely spread the word!! Such a shame in this economy when people are struggling to get RIPPED OFF!!! See pics below...you will see it says UPDATED receipt.....ya, updated after I thought I was paying the $57.95 as it says on the bottom of reciept!!!!”

Uber Support 1 star review on 23rd February 2023

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Posted 2 years ago

“Uber hires the drivers are convicted felons. I know because I got a ride with Uber also l y f t they do the same thing this is not a statement it is a fact Kenneth walk is a convicted felon of 8 years. And he worked for Uber and l y f t company.com to these people are sent to private residents they're putting citizens lives in danger and risk.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,048 reviews