Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,032 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber has a 3rd party (Checkr) to perform background checks on there candidates and Checkr stated I have all of these felonies mean while I never been convicted of not even 1 in my life. They cannot differentiate between being charged and being convicted. Worst customer service experience ever disusting!”

Helpful Report

Posted 11 months ago

“The recent experience with Uber Eats has been disappointing and concerning. Despite the careful placement of a grocery order, the delivery was fraught with complications. Unfortunately, the assigned driver mistakenly delivered to an incorrect address, prompting a call to rectify the situation. Upon communication with the driver, it was immediately communicated that the recipient is hearing impaired. Despite this, the conversation was abruptly ended, leaving the situation unresolved. In seeking assistance, repeated attempts were made to contact support, totaling six calls. Regrettably, each interaction yielded minimal empathy or understanding towards the unique circumstances faced by individuals with hearing impairments. Despite explaining the situation, support personnel reiterated the driver's attempt to reach out, disregarding the inherent difficulty posed by a phone call for the recipient. The lack of accommodation and understanding exhibited by Uber Eats in this instance is disheartening. The dismissive responses and failure to acknowledge the challenges faced by the hearing-impaired community highlight a concerning disregard for inclusivity and accessibility. Consequently, I cannot in good conscience recommend this service, particularly given the apparent lack of respect demonstrated towards individuals with disabilities.”

Helpful Report

Posted 11 months ago

“It’s amazing how low these ratings are. Really goes to show the kind of un -knowledgeable employees that are hired for these roles. The worst customer service ever experienced. Will never be using again and will continue using other providers that value their customers just a little bit more and don’t hang up or disconnect chat when they’re stuck and don’t know how to help you. Very frustrating.”

Helpful Report

Posted 11 months ago

“I arrived at Walmart to pick up an order and upon checking in, the customer canceled. Uber has decided not to compensate drivers for cancelled orders; which is truly unfair, unjust and a poor representative of how drivers are treated. Basically being told so what you arrived, we still are not paying you. I will be filing a complaint with the better business bureau and any other agency regarding this unfairness”

Helpful Report

Posted 11 months ago

“99 percent of your Wagon R vehicles have inefficient ACs, instead of cooling car and re-circulating air inside it gives hot air and not air circulating, which makes us suffocating. Long journey becomes very pathetic. Iburge that you either remove all the Wagon R s from your operation or keep monthly AC check ups at your end. Better remove all all wagon Rs, because it is better to travel in Uber Auto than travelling in non functional AC in Wagon Rs”

Helpful Report

Posted 11 months ago

“These two women were so drunk, crazy and uncultured. What, they didn’t even try to explain to me what they wanted, they just hit me on the shoulder and neck with their hand, pointing with their finger where they want to go. Do you have any ideas or not? Have you ever seen such cruelty? For me this is such a SHAME!!! 2 people without the slightest signs of culture and intelligence and general sanity, who cannot even speak like people, ruined the life of a person with 3! educations where there are 2 higher technical ones!!!!!!!!!! REALLY???? great job!!! I've always dreamed of something like this”

Helpful Report

Posted 11 months ago

“I got charged twice by uber for one ride. One on 22May 2024 at 7.22 AM. With phone for this I shared screenshot of transaction as well. Still same payment showing pending so I paid again through uber app. When raised query very cold reply from customer support. Very very pathetic exp by uber nd cab driver Gajana Thort who havn't updated in portal. With this experience I will try to avoid uber from next onward.”

Helpful Report

Posted 11 months ago

“The worst ever support! Don’t use it in Italy as it redirected your request to itTaxi and overcharges you without any explanation and passes you to the itTaxi! If I wanted to use itTaxi I would!”

Helpful Report

Posted 11 months ago

“Absolutely shocking delivery food from McDonald's went on a 8 mile diversion when live only a mile away stone cold Wen arrived”

Helpful Report

Posted 11 months ago

“Uber had the worst support ever. My items were missing from my order. So they ask me to take a picture of the receipt and the food that arrived. Don’t you already have my receipt since I ordered from you? Then they tell me that everything was delivered so they won’t refund me. What!!? Either I’m talking to a bad AI bot or a person that shouldn’t work with people. No refund granted. Not even partial. Not even a credit. Nothing. They closed my ticket.”

Helpful Report

Posted 11 months ago

“Driver is demanding more from the Amount which is showing. If not agree they are asking us to cancel for that Uber is charging cancellation fee from us.”

Helpful Report

Posted 11 months ago

“Reçu la mauvaise commande, est-il si si difficile de reverifier une deuxième fois l'adresse !!!???? Received wrong package, is It so hard to double check the address!!!!???”

Helpful Report

Posted 11 months ago

“Appalling, just didnt turn up. Big gap in the market for a decent delivery service.”

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Posted 11 months ago

“Some markets they dont even tell the driver where the passenger is going. So I waste time ordering, and driver says no to trip, next driver says no to trip. This shady practice makes uber a truly evil company to its workers. The one driver I do get, I find out that Uber takes up to 65% of fee, and driver usually gets 35%.”

Helpful Report

Posted 11 months ago

“Last week I took an Uber from JFK to Stamford Ct they charge me 170 dollars Going to JFK was 100 dollars That wasn’t the problem The driver was very careful driving at 55 to 60 miles taking care I guess with his new electric car I was traveling internationally I was extremely tired and he didn’t know even where to park I was waiting at the Uber pick up outside so.. I have to walk with my luggage to meet him in the wrong place that I have to hurry because the airport employee was asking him to move his car After two more hours of trip I finally get to my house Two days later I was putting my staff away from the trip and I notice that one item of luggage was missing There was like a neck pillow but is fill with clothing I try to contact the driver many times and no answer I contact Uber customer service They said a lot of things that for me don’t make sense like your responsibility your fault we are not responsables we have bathing to do I was getting so aggravated so they said they going try to get in contact to him and I ask when they are call me back and they said just wait on the phone One, yes one minute latter they said that the driver checked the trunk and nothing was found and I’m pretty sure he didn’t get in contact with the driver at all”

Helpful Report

Posted 11 months ago

“I ordered meal and the drink option was sparkling water but i have received Still water. And also multiple times the person on the delivery details is different form the person who is actually delivering. Its it liagel”

Helpful Report

Posted 11 months ago

“They don't honor promotions they send through email they'll go through the same song and dance over and over again and nothing will get resolved. They say they need pictures and once you send them proof they transfer you to yet another useless team of "specialized agents" I was going to delete my account once it was resolved but I understand that it'll never be resolved they'll just have you going in circles until you give up”

Helpful Report

Posted 11 months ago

“My son and I took an Uber to the airport the guy had an electric car that died about 5 minutes from the airport. We barely made our flight, the driver said he would refund us our money and that has not happened yet! There is not a customer service number for riders to actually speak to someone everything has to be done in the app. Everything is not covered in the app this is unfair, people work hard for their money to have someone just take it. Once this is resolved I'm deleting Uber”

Helpful Report

Posted 11 months ago

“Terrible costumer service , never helpfully with wrong orders , just horrible costumer service, use door dash! Much better service guaranteed”

Helpful Report

Posted 11 months ago

“Just tried getting one at 1st it seemed great- then pick up from my home $7 then I added to 711 then home $78!!! WTF.”

Helpful Report

Posted 11 months ago

Uber Support is rated 1.1 based on 2,032 reviews