Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,219 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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Anonymous // 01/01/2019

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“So annoyed at the fact I pay to be an Uber one member for expensive prices and the fact Ubers choose to cancel 1-2 mins away. Really annoying”

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Posted 11 months ago

“I ordered food and never received the food or any type of contact from a Uber driver tried to contact Uber and was ignored I am now out 55 dollars and will never use Uber again”

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Posted 11 months ago

“I tried to use a promotion to order food. The App would not allow it. When I contacted Customer Support to find out what had gone wrong, they eventually told me that I had contravened their Terms and Conditions but they couldn't say how because of 'Security Issues'! Their customer support is the worst ever!”

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Posted 11 months ago

“Highly recommend never purchasing an Uber gift card! One was purchased for me almost a week ago now, and clearly due to a mistake on their end I've not been able to access the funds. The gift card was sent to the email attached to my current Uber account. For reasons unknown UBER decided to deposit my gift card funds into an Uber account with an entirely different email address attached to it upon going to my email address that I use with active Uber account and opening the gift card. The account that Uber sent my gift card funds to has no [hone number on it and I, of course, can't add my phone number to it due to an error code saying my number is already in use. Even after deleting my Uber account with my phone number attached to it I am still not able to add my phone number to the Uber account holding my gift card funds hostage. Have reached out to customer support several times, and I've had one response telling me I could now add the number, but after being denied this action once again customer service had yet to respond a second time. It's almost as though this multi-billion dollar corporation is knowing running a scam with gift cards purchased with them. Unfortunately, I a, not a billionaire, and this has become a great inconvenience to me! Meanwhile I feel as though I'm being ignored by Uber after seeking their much needed assistance.”

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Posted 11 months ago

“On April 16th I was arriving to the Hartsfield Jackson International Airport from Mesa Arizona the driver that was scheduled to pick me up at the airport called me and ask me to pay offline he didn't want to abide by Uber law in taking the code from me for my location he ask me to give him my address on the phone and because I didn't give it to him he use a profanity word towards me then hang up on me, I did call Uber to report it and all Uber did was send me a new driver then overcharge me for 2 drivers because of the previous driver that I reported of his behavior to them. They said I must pay them $91.98 and that wasn't appropriate, I refused to pay for 2 drivers. He should have been fired. Then they give me a $5.00 credit for the cover-up and sweep it under the rug. I'm very disappointed with how the situation was handled. Uber ride is important, and I really wanted to continue to use it, but what happened to me should have been escalated to the highest management, not sweep under the ground they should handle it at a Management point and compensate me for the full amount $91.98 for what he did to me, not credit me $5.00 dollars that doesn't take care of the problem. Shame of Uber Support they're sloppy and don't care about customers like me.”

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Posted 11 months ago

“I was travelling in Cabo and took an Uber out of resort to a public beach 30 min drive away. Driver agreed to pick us back up in 2 hours. He never showed and never contacted me to cancel. Me and my wife waited in 35 degree heat for over an hour. I got heat stroke waiting. We used a locals phone to call him, his number wasn’t even active. We had to resort to figuring out how to take the city bus, almost got lost. I told Uber support the story and they just kept sending me the same response 10 times saying it was my fault. I asked them multiple questions and even after 10 messages from them my questions are still unanswered. I got more upset talking to Uber support than I was that the driver left us stranded in a literal desert . I kept saying to stop copy and pasting the same message and they kept doing it! I said only give me yes or no answers to my questions and they copy and pasted the same message for the tenth time, then I just gave up. I am furious with them and will be taking this further when I am done my vacation. Representative Names were Celia (no last name on file) then I requested a new representative that was worse, her name was Melissa duque. Worst experience I have ever had and will be deleting Uber app!”

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Posted 11 months ago

“**** WORST SUPPORT EVER DO NOT WASTE YOUR TIME **** I keep getting multiple unknown charges for months on end, every time I dispute I have to cancel my cc and wait for a new one. This has happened 6 times this year!! I finally was called from support and it rang once so I called back and was advised that I would be getting refunded for 2 charges of like 10, in which I did provide proof. The agent even emailed me our conversation. I called to follow up after 2 weeks of not getting refunded and noticed 2 new charges since my last correspondence and spoke with a different agent saying I will not be getting a refund. I asked simple questions, like what is Uber Technologies and was completely ignored. Eventually I was hung up on and my number blocked for calling. Since then I've reached out online and have been transferred to 4 agents in 2 hours which whom all have said they don't do calls, which is weird because I just talked to someone from "support" yesterday. I am now seeking legal advice. This has been sooo time consuming and expensive and I will be telling everyone about my experience. It's a small amount for a big company to just disregard me like this. The worst service I have ever received. What is the point of support when you don't get it?”

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Posted 11 months ago

“Absolutely rubbish service, Every time something missing, never helped through app, no number to contact them. Just keep waiting their reply, ruin your meal with frustrations.”

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Posted 11 months ago

“uber support sucks . if there's any issues they do give minimum credit because truth is they don't give a f... I had my 48$ ordered dropped. half of it spilled and was wet from rain. after driver was late and sat in his car for 10 minutes across the street and even had an uber bag he decided not to use. so wet half order gets me 7 dollar credit. really. horrible horrible service”

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Posted 11 months ago

“I used Uber in the past with no issues. The recent experiences with Uber were my last. One Uber driver left me stranded in a city I was unfamiliar with. He kept telling me he was a few blocks away and then said he had a flat tire and cancelled my trip to the airport. I booked a taxi, which was more reliable. On another trip, the Uber driver promised a pickup time of 7a.m. That Uber driver stated he was on his way at 0645. At 0659, he stated he had an emergency and couldn't pick me up. I missed my flight. Not sure what happened to Uber but I believe this company will be filing for bankruptcy soon.”

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Posted 11 months ago

“Uber increased half of the price more within a km.It is toomuch to pay daily iam not satisfying with uber drive”

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Posted 11 months ago

“Yesterday I used Uber & charged Booking Fee of $26.63 without my knowledge. I no place to complain. I am very upset. It should be class law suit against Uber. Or State DJ should sue them.”

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Posted 11 months ago

“Uber India fleeces rental customers by charging excessive and quaint convenience fees if one overshots the initial contracted time and/or mileage by a bit. It is shameful and third grade behaviour by a company wanting to be great. Shame!”

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Posted 11 months ago

“The Uber company is the worst is customer service After waiting 2 hours with cold food delivered They wouldn’t give a refund It was past dinner hour and I had to leave for a meeting It’s the second time this has happened and all we get through a chat are excuses. Will not be using anymore”

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Posted 11 months ago

“I’ve called a few times and it’s always the same nonsense with this customer service team they don’t help you all the do is transfer the problem to the next representative I was missing a payment for a $35+ and they have me on the phone over a hour and a half and they still haven’t fixed the problem this customer service team is a joke”

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Posted 11 months ago

“Two 10 minute rides and they charged me 86.00 just because it was at 7:30 in the morning. Absolutely ridiculous. My family will never use them again. I wish they had a negative scale cuz they are way below for me.”

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Posted 11 months ago

“I drive for Uber. I am a Diamond driver. Uber is preventing me from driving because they can't compkete a background check. You can not speak with anyone from Uber. The Driver Support staff is programed not to assist.”

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Posted 11 months ago

“Worst customer support I have ever dealt with. The driver was to deliver a package for the company I work for and they canceled after picking up the package. I was charged $60 as well. I have contacted Uber multiple times about this issue and they just give you the runaround and no refund. If I could leave 0 stars I would because that’s apparently how many F’s they give about customer service.”

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Posted 11 months ago

“Hi really upset and don't feel comfortabel at all to ever ride wth you guys again a driver of you guys named RASHID KHAN was such an awful person extermly rude felt very uncomfortable by him was not helpful at all screemed at me when i hade asked to drope me off were i wanted to be droped off than threatened me by telling me to get out before he pulls me out i have delated my accound never will be ride with you guys again hope you guys can fire him or do somthing this is awful and the company shouldn't have awful people like RASHID KHAN on there team hop you guys can solve the issue thank you hope you guys can understand.”

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Posted 11 months ago

“Uber eats suck. We got our food. It was the wrong thing. They refuse to give us our money back and they refuse to send us our food. Then they told me my account was restricted. It wasn’t restricted when I paid them my money.”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,219 reviews