“HERMES STEALING PARCELS WHILST THE WORLD IS VUNERABLE IN EPIDEMIC COVID 19.......... HERMES SAYS MY ITEM WAS DELIVERED THROUGH MY LETTERBOX WHEN I WAS SAT IN ALL DAY, 10 ITEMS OF CLOTHING WOULD NOT FIT THROUGH A LETTERBOX..... THEY ARE TAKING ADVANTAGE OF THE NO CONTACT SERVICE AND STEALING....... NO CUSTOMER SERVICE WHAT SO EVER SO IM GOING TO INFORM WATCH DOG/POLICE.... AS IV LOST £72 AND MAY NOT GET THIS BACK. NO CALLING CARD NO EMAIL AND NO TEXT SAYING DELIVERED. YOUR DRIVERS ARE STEALING AND I CAN SHOW YOU MY LETTERBOX. 10 CLOTHING ITEMS WOULD NOT FIT THROUGH. IM ONE OF THE VUNERABLE SO I DONT LEAVE THE HOUSE, WHEN I TRY AND AND GET FULL TRACKING DETAILS UP TO VIEW THE PICTURE OF THE SUPPOSED HOUSE THEY POSTED A LARGE PARCEL THROUGH A LETTER SIZED LETTERBOX, IT WONT LET ME VIEW ANYTHING, IT SAYS OOPS THE POSTCODE DOESNT MATCH EVAN THOUGH I CAN TRACK BASIC INFORMATION. IVE TAKING PICTURES OF EVERYTHING TO PROVE TO THE PUBLIC AND BUSINESSES. IVE GOT WITNESSES SAYING NO PARCEL WAS SHOVED THROUGH MY LETTER BOX, IVE PRINTED THE TRACKING DETAILS AND IVE KEPT ALL EMAILS FROM THE RETAILER. I FEEL SORRY FOR THE RETAILERS AT THIS UPSETTING TIME, AS THEY ARE GOING TO STRUGGLE TO PLEASE THERE CUSTOMERS. ALOT OF BUSINESSES ARE HAVING TO CLOSE AND SUFFER DUE TO NO INCOME, WHILST HERMES ARE TAKING ADVANTAGE AND STEALING THROUGH COVID 19 EPIDEMIC....... IF IT WASNT BAD ENOUGH WITH STOCK PILING, LOSSES OF JOBS, VUNERABLE AT RISK, BANKRUPTCY, NHS, KEYWORKERS, ARMY, TEACHERS, FOOD INDUSTRIES AND DRIVERS, ELECTRIC/GAS WATER COMPANYS, HEALTH OFFICIALS, EMERGANCY SERVICES AND CHARITIES, AND ALL OTHER KEYWORKERS, ALL WORKING HARD, SUFFERING WITH EXHAUSTION WHILST PEOPLE MOAN, DOING THERE BEST TO CONQUER THE VIRUS...... (AMAZING RESPECT TO ALL ABOVE).......... AND WHILST ALL THIS GOES ON, HERMES ARE TAKING ADVANTAGE, STEALING, FALSE TRACKING AND ARE RIPPING THE PUBLIC OFF..... ABSOLUTELY DISGUSTING AND ITS NOT THE FIRST TIME THIS HAS HAPPENED WITH HERMES. LOOK WHAT THEY DID AT CHRISTMAS. IM WARNING ALL PEOPLE WHEN ORDERING, PLEASE CHECK THE DELIVERY COMPANY SERVICE...... I UNDERSTAND NHS AND FOOD, HOME ESSENTIALS WERE PRIORITY WHICH IS TRUE AND WHAT DELIVERY COMPANYS SHOULD BE DOING, BUT TO SAY THEY DELIVERED IT WHEN I CAN PROVE THEY DIDNT IS ABSOLUTELY DISGUSTING”
“Truly awful company! They never deliver in the time slot as advertised if at all. When the parcels finally turn up they are left in places like dustbins etc and generally get covered in dirt. As for their customer services!! Ha what a joke. 0/5.”
“Applied on the Hermes website to become a parcel delivery agent
I then spoke to our local delivery guy who gave me a number to call
What a shower of s¥!€ this company are, had a couple of calls with managers promising someone would be in touch and none ever did, despite available positions in my area being advertised online
I then emailed their complaints department, I think they were based in the Netherlands, guess what ? Never had a reply
When you speak to the delivery guys they say the management are idiots, well I wouldn't argue with them based on my experience
As a delivery company and when I'm sending a parcel I can't fault them, but that's the guys in the field, as a company very poor
0 stars in afraid”
“Hermes is a terrible company
Hermes is a terrible company and if I could leave 0 stars, I would. From just one delivery I've had more problems than one would have thought possible.
Hermes had delivered my item late, left it outside in the rain (water damaged item) and had then proceeded to mistreat it and the wheels of the item had snapped off.
It's disgusting that this company has no phone number to speak to an actual person to solve a problem, all they offer is a live chat service which is highly frustrating.
I think this company is a scam, and they are frauds. Don't pay for their service, I am yet to be refunded after 14 days.”
“Hermes lost my parcel and are asking me to sort out the issue with the retailer on their behalf. Very slow response from Hermes and the issue is not yet resolved.”
“Terrible, never pick levels up on time, always damage, the staff, no number to speak to a human. Don’t be fooled by the cheap prices, Since moving to DPD never had a single problem! Don’t be reeled in by cheap prices, not worth it for a reputable business they will give you a bad name!!”
“Parcel was not delivered yet Hermes claim it was. David the driver was not at my house at 13:39 as he claimed. That is not my signature.
How do you talk to a human in customer service? It is impossible to try to resolve problems because the parcel was delivered according to their tracking system. Well not to me it wasn't!”
“I order from a company that used Hermes to deliver my items. they never delivered// . got someone elses signature in their system. when I contacted them they never answered back. I still don't have the items , even though I have asked around to my neighbours if anyone received a parcel by mistake. usually there are no issues in my area of people stealing each others parcels.”
“Was waiting for an item which was sent on the Hermes 3-5 day delivery. After 8 days no sign off the item and the tracking had been static for 6 days. As there is no way of contacting the company asked the sender to intervene and it turned out the item had been at the Gatwick hub for 6 days. Eventually received the item after a total of 10 days.
Abysmal service and it looks like Hermes may have serious problems........best to avoid!!”
“my moda in pelle pair of shoes wasn't delivered on two occasions after receiving emails that they will deliver stating times of delivery. Instead I received email from the supplier that they will refund me.Hermes courier said they had problems on 1st occasion 2nd occasion said I didn't like my shoes yet they did not come to the address they didn't even see me”
“Trying to communicate with Hermes is very difficult. If you telephone them, they give you lots of (incorrect) options, then ask you to Chat to them online and disconnect the call.
When you eventually Chat to them online (there were 86 people ahead of me in the queue), they tell you it is a system fault and that I have to Chat back when the problem is fixed - but without any sort of process which would tell me that the problem is fixed so that I don't have to waste even more time!
Not good Customer Service at all. I will use the Post Office for Returns in the future, even though it is less convenient.”
“Hermes sent an email saying that they would deliver on Wednesday between 12 and 4pm, I was at home during this time and they did not deliver, so on Thursday they said they would deliver between 4 and 8pm, once again I was in but there was no delivery. today I have tried to track delivery and they say that they have tried to deliver my order 3 times and they are returning it. the driver is lying, they did not attempted to deliver and I was home at all the times when they say that delivery was attempted. I have tried to contact Hermes to complain but their website is useless and there is no way to contact them. I have contacted the retailer and asked for a refund and I will not be ordering from them again”
“Terrible. Terrible. Can not get hold of the people can not email. Impossible to phone go round in a circle then get cut off. Never use. They don't respect customers. No way to resolve issues at all. No human contact all automated. Useless.
Do not recommend.”
“Absolutely terrible.
After a month no-one knows where my parcel is.
No communication , no interest.
Very frustrating and I'm now in the process to get a full refund .
I will never buy again from anybody who uses Hermes, that is for sure!”
“Lack of transparency and no honesty at all. I have been waiting all day for the delivery, the website said the item would arrive by 9 pm.
At 9:30 pm, nothing was delivered, I updated the info on the website and there was a fake information that the driver tried to deliver the item at 4pm and did not find anyone or safe place to leave it.
I was at home all afternoon waiting and checking the website. Why lie to your customers like that? The driver did not leave the "missing notice" or "calling card", no one came here from your company!
Avoid using Hermes, can't be trusted, it is the second time that issues like that happened to me. Hopefully I will get my item delivered... some day...”
“Driver kept coming to the door throwing the package on the floor expecting me to pick it up (rather than handing it to me), so I made a complaint as this had happened several times despite me asking him if he could just hand me the parcel (didn’t fancy my parcel getting soaked on the rainy floor). Then months later I complained as he saw fit to drive across and park on my grass to get as close to the house as possible (assuming this is because he couldn’t be bothered to walk).
I rang to complain about his conduct again so he now he refuses to deliver to the house and was abusive to my wife when he rang her to tell her that her parcel would not be delivered. I then complained about his refusal to deliver and the abuse he gave my wife and surprisingly Hermes backed him up and said it’s fine for drivers to refuse to deliver, this shocked me given all that had gone on and an email letter of apology about his conduct. Unfortunately, there seems to be no customer service standards required and the delivery drivers can act and talk to you any way they want (assuming this is because they are independent).
In my opinion Hermes always had an incredibly poor service and it has just gotten worse. The cheek of it was that he lied and said I was threatening him (again to protect and mask his ignorance and laziness) when he was the one being abusive when I asked him not to drive across the grass and then again when he spoke to my wife. Liars and poor service, the sooner these big companies switch courier companies the better.
There have also been many times when they claimed they couldn’t deliver because no one was home, which I find interesting as I work from home so someone is always in.
The Hermes driver said he has never had complaints, well the 1.3 star rating on google and the countless other review site suggests Hermes do have problems, maybe not enough people report them so they get away with…. not in this house!”
“Very poor. No customer service. Telephones asks that you email or chat. No response to email whatsoever. Chat is electronic and goes round a loop that it is difficult to break out of. Promised response to where my delivery is within 28 hours. No response in that timescale. Escalated through PayPal. Very concerned about where my good s are. Very frustrated about not being able to get a response. Last time we use Hermes.”
