Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,779 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I had several queries about these trousers prior purchase but found it almost impossible to get answers by phone or on live chat Finally after several days....almost a week I received a reply to my email”

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Posted 4 months ago

“Very good quality and efficient administration”

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Posted 4 months ago

“The Hobbs shop I visit does not carry enough sizes. Ordering online is easy and order sent quickly. Very good service.”

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Posted 4 months ago

“As far as I can see Hobbs is now left more as ‘the last man standing’ due to the fact that all its rivals like Country Casuals, Precis, Windsmor, Minuet & Viyella have all unfortunately gone out of business! Hobbs, are usually excellent value.”

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Posted 4 months ago

“Very poor online service.”

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Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We’re very sorry to hear about the poor online service you experienced. So that we can make this right, please do reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“I hate online shopping and much prefer going to a shop. Sadly my store often does not have the lines I want to see. Long live the stores.”

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Posted 4 months ago

“Some of the sales ladies in the shops can be rude but I just pick my dress and leave ,may be one day they will improve bromely and London bridge”

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Posted 4 months ago

“Delivery could have been quicker, but I love the dress”

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Posted 4 months ago

“Historically good quality compared with most fashion brands .”

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Posted 4 months ago

“Efficient service , arrived on time and well packed in sustainable materials and dust bag for shoes and bag”

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Posted 4 months ago

“Excellent, very fast service. No problem with returns.”

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Posted 4 months ago

“Clothes are nice but coats that are not tweed attract fluf like a magnet. I do love their tweed, velvet and other no need to iron fabrics.”

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Posted 4 months ago

“Hobbs is fab for me given my working role. Love the selection, colours and fabrics.”

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Posted 4 months ago

“Always find something I like everything is well made and the staff are very helpful in store”

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Posted 4 months ago

“I never received this item, it was delivered to the wrong address by Evri on 10 November. Customer service of both Evri and Hobbs v poor. I have no idea when or if I will be refunded. I would suggest you order from this website with caution.”

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Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We're truly sorry to hear your item was not delivered correctly and that the situation with Evri has caused you such concern. We’ll investigate the delivery issue and we are pleased to see that your refund has been resolved by our fantastic Customer Care team.

Posted 4 months ago

“Quality merchandise”

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Posted 4 months ago

“Love Hobbs fit, it fits like a dream on my bofy I am a 5'8" UK 16-18 curvy woman, who only shop classic peices.”

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Posted 4 months ago

“Not happy at all with Hobbs left 2 X emails for customer service still no reply to date, called then got cut off for no reason, eventually got hold of someone who was v helpful For a brand that rates itself as high end products you really need to sort out your customer services department Very frustrating indeed”

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Posted 4 months ago

Hello Mathew. Thank you for sharing your experience, and we're really sorry for the lack of reply to your emails and the call being cut off. That isn’t the level of service we aim to provide, even if a later interaction was helpful. We’ll review our customer services process to prevent this happening again. This has since been resolved for you, however we look forwarding to restoring your faith on your next purchase.

Posted 4 months ago

“So easy to collect in store”

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Posted 4 months ago

“Order lost in transit twice.”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order went missing in transit twice, this certainly is not the level of service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

Hobbs is rated 4.4 based on 3,779 reviews