Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,779 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Beautiful clothes.”

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Posted 4 months ago

“Tried petite on in store. Too short so ordered online. I was picked the free delivery as wasn’t in a rush and it came so promptly! Well packaged and good communication from Hobbs throughout.”

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Posted 4 months ago

“Your quality has diminished and the prices stayed the same for a cheap version”

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Posted 4 months ago

Good morning, Thank you for sharing your feedback. We’re really sorry to hear that you feel the quality hasn’t met your expectations. This is certainly not the experience we want for our customers, and your comments are important to us. We’ll make sure your concerns are passed on to the relevant teams, as we are always reviewing our products to ensure they offer great value and quality. If you’d like to discuss a specific item or issue, our customer care team would be happy to look into it further. Thank you again for taking the time to let us know. Your feedback helps us improve. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Very disappointed in fit of boots”

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Posted 4 months ago

“delivery was good the skirt style was good too”

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Posted 4 months ago

“Lovely customer service and beautiful retail store that was very helpful when I collected and tried on the dress.”

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Posted 4 months ago

“Everything I get from Hobbs is great and the service too. Even standard delivery arrives quickly.”

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Posted 4 months ago

“Ordered boots online so couldn't check what they were like in store. Really pleased with the quality and fit of the boot”

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Posted 4 months ago

“Nice clothes which are a good quality and stylish.”

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Posted 4 months ago

“Great deal and service”

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Posted 4 months ago

“It is hard to know where to start. I was sent a Julia printed top on 7/11/25 on Order number 18072556. When I opened the package I could see that the hook at the neck was sticking up and obviously broken. This indicated to me that no one had checked the garment before it was sent. I was told to return it using the enclosed label. This was missing so that was another thing that was not checked. I feel that I should have my original postage refunded as I should not have been sent a faulty garment. I have tried numerous ways to contact you since but no one is listening.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share this, and I’m very sorry for the frustration you’ve experienced. Receiving a faulty item especially one that clearly should have been checked before dispatch is disappointing, and the missing returns label only added to the inconvenience. This is not the standard of service we aim to provide. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Usually very good but not on this occasion”

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Posted 4 months ago

“Hobbs is a bit pricey for me for day to day wear but when I want something of excellent quality for formal or smart social occasions this is where I shop.”

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Posted 4 months ago

“Hobbs is my favourite shop, and if I can find the right fit, great. But it does not always fit. In particular trousers too fitted at the waist, more half elasticated back please. Your jeans are terrible! Again look at the fit. Quality though is really good, coats are gorgeous. Shoes are modern, suffer a little bit from EU sizing. I am a UK size 6, which often means EU 39 too small, EU 40 too big. Consider more 39.5 please. I love quality of the line tops and dresses. Would like to see some of retro designs back in, I can tell you my favourites.”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“Have purchased many items from Hobbs over the years and have always found the clothing of good quality. When I have had an occasion to return an item the refund has been prompt and without question.”

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Posted 4 months ago

“I think that Hobbs quality cannot be faulted and I love that most of your shoes are leather lined. I was disappointed that a recent 25% discount offer only applied to the UK site and not the global one. Shipping was a little slow from point of order to dispatch and returns are very expensive from the ROI. I think you could do better on returns prices as it does not encourage sales, especially from the ROI, we are not a million miles away!”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“This is the second time I’ve bought this coat after losing weight and needing a smaller size. My original version had slightly different pockets, but the make, colour, quality, and length remain just as perfect. I still love it just as much! Red is my favourite colour, but finding the right shade is always a challenge—this one is spot on: not too bright, not too dark. I get soooooooo many compliments whenever I wear it. Don’t hesitate to buy this coat. It’s beautiful, 100% wool, and absolutely worth the price. You’re paying for real quali”

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Posted 4 months ago

“I have many Hobbs pieces, both formal and non formal style, and I would highly recommend the investment. I have yet to find a piece that I was not happy with. It is my favourite fashion brand and has been for many years.”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,779 reviews