Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,779 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“A good company to deal with”

Helpful Report

Posted 4 months ago

“Hobbs was let down by: The delivery. Box was just chucked on the front doorstep, bell not rung, no attempt to leave in requested safe place. Box split and wet. The return. Took the coats to Covent Garden store, one was refunded the other could not be found on the system so I had to take it home, pack it up, take it to the post office and now have to wait for my refund. Shop staff very helpful and polite.”

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Posted 4 months ago

“Love Hobbs-quality clothing and made to last.”

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Posted 4 months ago

“Purchase process very easy. I am holding judgement on their returns as I am still awaiting notifications and refund( returned by Royal Mail 6 days ago)”

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Posted 4 months ago

“Always great quality and excellent service”

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Posted 4 months ago

“Difficulty adding discount code at checkout”

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Posted 4 months ago

“Used to purchase lots of things from Hobbs, especially for work over several years and all seasons. Really a trustworthy brand although I find the casual ranges are a bit frumpy, old fashioned and overpriced.”

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Posted 4 months ago

Hi Margaret, Thank you for your continued support over the years, it really means a lot to us. We’re pleased to hear you’ve found us to be a trustworthy brand, especially for your workwear. At the same time, we appreciate your honest feedback about our casual ranges. Style and value are incredibly important to us, and we’re always working to evolve our collections to better reflect our customers’ expectations. Your comments have been noted and will be shared with our design team as we continue to develop future ranges. We hope we can surprise you with something that feels more in line with your style next time you shop with us. Kind regards, Hobbs Customer Care

Posted 2 days ago

“I normally have no problem with Hobbs. I have shopped with you in store and on line for years and I have never been treated in such a patronising way. The assistant was just rude refusing to acknowledge that Hobbs might have made a mistake. She made me feel like I had made the mistake”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience this is not the standard of service we aim to provide. You should always feel respected and listened to when shopping with us, and we apologise that this was not the case. We appreciate your loyalty over the years, and we understand how disappointing it must have been to feel dismissed rather than supported. We will follow this up with the team to ensure it doesn’t happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hobbs usually meets expectations in quality, style and appearance, but the Matilda Shimmer Scarf disappointed on all counts.”

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Posted 4 months ago

“I have given you a 3* because of your customer service. I have been waiting for over 2 days to obtain a return address label. Used your website to do this without success. Contacted via email, this was supposed to be sent to my email, never arrived-very disappointing”

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Posted 4 months ago

Hi Christine, Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to wait for a return label, especially after trying multiple ways to request it. This isn’t the level of service we aim to provide, and we apologise for the delay and inconvenience caused. I can see that this has now been resolved for you. Thank you for your patience, and for highlighting this issue so we can improve our service. Kind regards, Hobbs Customer Care

Posted 2 days ago

“Very good service. Quick delivery and quick refund”

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Posted 4 months ago

“Really good products and good service. Only issue is they Evri for deliveries, there was no problem with the delivery this time but I would not have ordered online had I known. Evri are not reliable and have lost parcels regularly. Will not use online again to be safe.”

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Posted 4 months ago

“I have loved the clothes from Hobbs and the delivery has been great but when I encountered an issue with payment it took over a week to get a reply despite the promises of 12-48 hours response time.”

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Posted 4 months ago

“Hobbs means quality clothing and good costumer service.”

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Posted 4 months ago

“My go to place !”

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Posted 4 months ago

“Hobbs you are let down by your courier EVRI for delivery . Two bag from you are poor quality and have to b returned”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service the courier provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I just wanted to raise the issue that there was a security tag still attached to one of the dresses in this order (Frankie jersey dress). This meant that I had to make a special journey into the Hobbs shop to have it removed. This was extremely frustrating, since I had bought the dress to wear for a particular meeting. That said, the Hobbs staff in the shop were very helpful.”

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Posted 4 months ago

Hi Serena, Thank you for bringing this to our attention, and we’re really sorry for the inconvenience this caused. We understand how frustrating it must have been to make an extra trip to the shop, especially when you had planned to wear the dress for a specific meeting. This certainly isn’t the standard we aim for, and we’ll be addressing this with our team to help ensure it doesn’t happen again. That said, we’re glad to hear our in-store staff were able to assist you and resolve the issue quickly. We truly appreciate your feedback and hope to provide you with a much smoother experience next time. Kind regards, Hobbs Customer Care

Posted 2 days ago

“Love Hobbs. The quality is normally very good. Delivery is quick. And if you have to return there is no hassle.”

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Posted 4 months ago

“Hobbs has a great range of partywear this winter”

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Posted 4 months ago

“I'm a big fan of Hiobbs in York. The staff are always welcoming to me as I shop there quite a bit. Always very helpful and will order anything for you if your size is not in stock.”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,779 reviews