Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,779 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Recent dresses I have purchased have not lasted well, expensive!”

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Posted 4 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that the recent dresses you purchased haven’t lasted as well as they should, especially given the price. That’s definitely not the quality we aim to deliver, and I understand how disappointing this must be. Thank you again for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Very poor customer service,seems to be automated reply to emails.”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received an email to your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“As always Hobbs selections are excellent. Would like to see more Petite range and Limited in store”

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Posted 4 months ago

“Hobbs is generally good but the last dress was a disappointment if I am honest had to lengthen dress , normally it is a good length and was caught out with no time to fix before I wore it . Frustrating I must say”

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Posted 4 months ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

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Posted 4 months ago

Hi Hilary, Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulty you had contacting our Customer Service team and the delays with your order, this is not the level of service we aim to provide. We understand how frustrating it must have been to be told your item may have been lost, only for it to arrive later, especially after such a long wait. Your feedback highlights areas we clearly need to improve, both in communication and in the reliability of our delivery timelines. We appreciate you bringing this to our attention and will be sharing your comments with the relevant teams. If there’s anything further we can do to support you or follow up on your experience, please don’t hesitate to reach out. Kind regards, Hobbs Customer Care

Posted 5 days ago

“Took money for these two weeks ago still haven’t arrived. Said there was an investigation but no response. They don’t know where they are. I’ve asked for a refund and cancel the order as no person to talk to only the bolt on the website. Still Waiting for refund. Next step will be to report this to FCA. Dreadful service.”

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Posted 4 months ago

Good morning, Thank you for your review, and I’m very sorry for the experience you’ve had. Waiting this long for your order, without clear communication or a resolution, is completely unacceptable, and I understand your frustration. I apologise that you haven’t received an update following the investigation and that you’ve struggled to speak with someone directly. You should never be left without support especially when you’re trying to resolve an issue like this. I can confirm that your refund request should be processed as a priority, and I’m sorry that this has not yet happened. Rest assured this will be looked into to ensure that your query is resolved. Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience and poor experience you’ve had. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hobbs have maintained and keep the good quality of their products over the years and continue to do do. I love the fantastic quality of their products.”

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Posted 4 months ago

“Quick delivery”

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Posted 4 months ago

“Fast and well packaged”

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Posted 4 months ago

“Easy ordering and arrived quickly in nice packaging.”

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Posted 4 months ago

“Generally nice clothes. It is a shame that they use Evri for deliveries.”

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Posted 4 months ago

“Very pleased.”

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Posted 4 months ago

“Customer services are the worst I have ever experienced. Trying to contact Hobbs on the phone is a very small window of 9-1pm. Not sure what sort of service this is? Live chat takes forever to actually speak to an advisor and when you do they only apologise for non delivery and contact Evri who should have delivered and then I have to wait a further 48 hours for Evri to give me an update. And the best part is I have to use the tracking reference to check myself. Hobbs do not provide a replacement order either. It's the most shocking customer service I have ever had the displeasure of contacting.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is far from the level of service we aim to provide, and I completely understand how frustrating it must be to deal with limited contact hours, long waits on live chat, and delays with your delivery. I’m especially sorry that you’ve had to chase updates yourself and that a replacement wasn’t offered. You shouldn’t have been left to manage this on your own, and I apologise for the inconvenience and disappointment this has caused. I’ve passed your comments on to the relevant teams so we can address the issues you’ve highlighted, including communication, delivery handling, and customer-service availability. Thank you again for bringing this to our attention, and I’m sorry for the frustration this situation has caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I adore Hobbs such classic clothing made beautifully with the best fabrics”

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Posted 4 months ago

“Enjoy purchases especially jackets”

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Posted 4 months ago

“Very efficient re ordering & delivery”

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Posted 4 months ago

“Lots of faulty items in stock, seemingly - though the dress was in the sale, but not marked as faulty”

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Posted 4 months ago

“Great store - face to face and online”

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Posted 4 months ago

“Hobbs are normally amazing and I rarely return anything .”

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Posted 4 months ago

“Can definitely recommend this garment”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,779 reviews