Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,781 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very helpful staff in Horsham when I went to return the trousers”

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Posted 4 months ago

“I like Hobbs clothing as it is well designed and good quality. Classic styles which stand the test of time”

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Posted 4 months ago

“Always lovely material and easy to wear dresses”

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Posted 4 months ago

“Usually faultless but this time on line purchase automatically logged a delivery day based on previous order with Apple Pay I called customer service they were unable to change ( very cross as missed special event) so beware of delivery before paying!!”

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Posted 4 months ago

Good morning, Thank you for sharing your experience, and I’m really sorry that the automatic delivery date caused you to miss your special event. I completely understand how frustrating that must have been, especially when you’ve usually had faultless experiences with us. Your feedback about the Apple Pay checkout and delivery scheduling is very helpful we’ll pass it on to the relevant team to see how we can improve this process and avoid it happening in the future. Thank you again for taking the time to let us know, and I’m very sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“On the whole, good”

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Posted 4 months ago

Hi there, Thank you for your feedback! We're glad to hear that your overall experience was a good one. If there’s anything we could do to make it even better next time, we’d love to hear your thoughts. We hope to welcome you again soon! Kind regards, Hobbs Customer Care

Posted 5 days ago

“I am a Hobbs fan BUT not impressed recently with your website or promotions. You suddenly announce a promotion and there was one recently where I had to shop in store within certain times - it was pointless and even the staff thought so too. I am so disappointed with the company now.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m really sorry to hear that your recent experiences with our website and promotions have been disappointing. We never want our offers to feel inconvenient or confusing, and I completely understand your frustration especially if the in-store promotion timing didn’t work for you and even felt unhelpful. Your loyalty to Hobbs means a great deal to us, and it’s disheartening to know we’ve fallen short of the standard you expect. I’ll make sure your comments are passed on to the relevant teams so we can review how our promotions are communicated and ensure they offer genuine value and flexibility. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Good style and good service.”

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Posted 4 months ago

“Hobbs have good quality clothing which never disappoints. Generally washes well and keeps its shape. Mainly classic styles which stand the test of time.”

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Posted 4 months ago

“Delivery to store has become quicker in the last six months which is very welcome. Good quality and plenty of timeless styles”

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Posted 4 months ago

“Staff were excellent”

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Posted 4 months ago

“I love this brand , the style, the quality but the online shop is not one of my favourite. The refund policy takes far too long, and the website doesn’t offer any option for an exchange or replacement in case of a faulty item. You’re forced to close the refund request, which then takes two weeks to be processed far too long.”

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Posted 4 months ago

“Usually well pleased with Garments and no complaints about Hobbs service”

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Posted 4 months ago

“Stylish and good value, I was impressed with the quality.”

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Posted 4 months ago

“Great styles: seems to be getting more and more expensive though!”

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Posted 4 months ago

“Hobbs are you usually spot on with their garments, but, for me, this particular jacket is not what I expect from them.”

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Posted 4 months ago

“I’ve bought many dresses, shoes and other clothing from Hobbs and never been disappointed by the quality until my recent purchase which I am returning.”

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Posted 4 months ago

“Quality of items not as good as it was for the price.”

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Posted 4 months ago

“Hoping that the refund process is a good experience”

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Posted 4 months ago

Hi Kate, Thank you for your feedback, and apologies for the delayed response. We completely understand how important a smooth and reliable refund process is, and we truly hope your experience met your expectations. If there’s anything that didn’t go as planned or if you still need assistance, please don’t hesitate to get in touch, we’d be more than happy to help. Kind regards, Hobbs Customer Care

Posted 5 days ago

“Delivery excellent”

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Posted 4 months ago

“Very helpful staff”

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Posted 4 months ago

Hi there, Thank you so much for your kind words! We're really glad to hear that you found our staff helpful. We’ll be sure to pass along your feedback to the team, it means a lot to us. We look forward to welcoming you again soon! Kind regards, Hobbs Customer Care

Posted 5 days ago

Hobbs is rated 4.4 based on 3,781 reviews