Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,706 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The clothes are excellent with a website that is very easy to use. I'd give you five stars if you stopped using EVRI!”

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Posted 3 months ago

“I love the styles and materials of hobbs”

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Posted 3 months ago

“Very stylish cardigan. Fits well and to size. Delighted with my purchase”

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Posted 3 months ago

“Beautiful coat true to size I love all of Hobbs clothing - great quality”

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Posted 3 months ago

“Perfectly perfect!”

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Posted 3 months ago

“Hobbs jumpers are usually true to size but this one was very neat on dissapointed”

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Posted 3 months ago

Hi Janet, Thank you for taking the time to share your experience. I’m really sorry to hear that the jumper didn’t fit as expected and that you’re disappointed. Your feedback is so important to us, and we are always looking to improve for our customers. We hope your next purchase is perfect for you.

Posted 2 months ago

“Excellent choice of good quality products. Good value on sale items”

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Posted 3 months ago

“Returned item as too big but parcel is currently on hold at Royal Mail depot for last few days apparently on instruction of Hobbs. If it’s not received at warehouse not sure when I’ll get my refund.”

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Posted 3 months ago

Hi there, I’m really sorry to hear about the hold with Royal Mail and the uncertainty around your refund. That’s frustrating, and not what we want for our customers. As your query has now been resolved, we would love to make your next order a better one for you.

Posted 2 months ago

“Generally love their clothes but I find they come up small on me these days. Probably my body shape has changed too much. Shame”

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Posted 3 months ago

“What a delightful jacket. Beautifully styled and a perfect fit. Makes me feel so good .”

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Posted 3 months ago

“I would love to review my coat order but as you haven't delivered it 10 days after I ordered it and there is no sign of when it is coming..... tricky to review anything other than your very poor online service.”

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Posted 3 months ago

Hi Claire, We are truly so sorry for the delay and the frustration this has caused. I understand how disappointing it is not to have your coat delivered yet. Since your query has now been resolved, we would love to make sure that your next order is perfect for you. Please reach out if you need any assistance.

Posted 2 months ago

“I can not review something i never received Also I do not recommend any US person to order from Hobbs unless it’s in store where they can speak to someone by phone or face to face, I never received my package even though they claimed it was delivered and package was never delivered Went through video regarding delivery time and day that they claimed the package was delivered and no trace of DHL anywhere in that video, try reaching them by email but I’m now being ignore and no help so over since i can’t reach no one, ready to file a lawsuit on that company.”

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Posted 3 months ago

Hi Mariam, I’m really sorry to hear about the trouble with your delivery and the lack of communication. This is not the experience we want for our customers, and we understand how frustrating it’s been. Your query has now been resolved, but we look forward to making your next purchase a better one.

Posted 2 months ago

“Excellent quality and styles to meet all requirements. However the coat I am returning was too small and the size up was unavailable. I was further put off in this case by a shopping list found in one of the pockets which led me to believe that the coat had been worn- perhaps a sealed tag on the outside zip would avoid this situation in future. I have kept the shopping list as proof.”

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Posted 3 months ago

“I love all the clothes from Hobbs! Loyal fan of this brand! Supreme quality and cutting makes me look slimmer.”

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Posted 3 months ago

“Bought one or two nice items in store.”

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Posted 3 months ago

“Excellent service, friendly staff and good quality clothes.”

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Posted 3 months ago

“Unfortunately the cardigan arrived with no fur collar. I returned to shop. Easy to order and easy to return”

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Posted 3 months ago

Hi Lesley, thanks for your review. We’re sorry the Lulah Wool Blend Fur Collar Knitted Cardigan arrived without the fur collar. I am pleased that you found it easy to order and return. Kind regards, Team Hobbs

Posted 2 months ago

“You failed to deliver to dress and it was ordered on the 15/12 and you pushed the delivery back to 29/12 at the earliest. You member of staff in the live chat on the 22/12 did not come in contact with me after they spoke with your warehouse to let me know what is happening and they failed to pass on my number to your store in Silverburn in Glasgow to give me a call and put the item aside as they had it in stock. Also my follow up messages on your Whats app were ignored. If you can not Deliver on time items customers bought 9 days before Christmas, you should be Not taking any orders for a start and you should Not be promising Christmas Deliveries if a customer orders by 2pm on Monday 22/12! Very poor delivery service and handling of the situation, it became more about the sales for you as a company.”

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Posted 3 months ago

Hi there, We’re very sorry for the late delivery and the lack of communication you experienced. This is not how we aim to operate, and we understand how stressful this was, especially around Christmas. We have reviewed your query and are pleased to see that this has now been resolved for you. We look forward to making you next experience a smoother one.

Posted 2 months ago

“Excellent service and lovely quality clothing”

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Posted 3 months ago

“It’s what you would expect.”

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Posted 3 months ago

Hobbs is rated 4.4 based on 3,706 reviews