Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Quality and style.”

Helpful Report

Posted 2 months ago

“I usually love Hobbs but recently I have not found pieces I have loved.”

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Posted 2 months ago

Hi Emma, Thank you for your honest feedback and for your continued support—we really appreciate it. We’re sorry to hear that recently you haven’t found pieces you’ve loved, as we always aim to offer styles that feel special and wearable. Your comments are really helpful and will be shared with our team as we continue to develop our collections. If there’s anything you’re specifically looking for, please don’t hesitate to let us know—we’d be happy to help you find something you love again.

Posted 2 months ago

“Staff are very friendly and welcoming and always happy to assist you in choosing items. A really lively branch to visit.”

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Posted 2 months ago

“Lovely warm coat.”

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Posted 2 months ago

“Ordered the size 12 in this coat but it was too big. Have returned it and was too late to order the size 10z Quality of coat was good but wouldn’t have bought it at full price.”

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Posted 2 months ago

Hi Sally, We’re glad to hear you liked the coat quality. What a shame that the fit wasn’t right and that ordering a smaller size wasn’t possible in time. We appreciate your feedback on sizing and will pass it to our product team. Kind regards, Team Hobbs

Posted 2 months ago

“Excellent as always : )”

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Posted 2 months ago

“Good quality clothes”

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Posted 2 months ago

“Beautiful dress. I gave it a 4 because the regular dress didn’t fit but the petite did. So maybe the fit is a bit confusing 😅 but it’s so gorgeous.”

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Posted 2 months ago

Hi there. Thank you so much for your lovely feedback—we’re delighted you found the dress so gorgeous! We’re sorry to hear the sizing between regular and petite felt a bit confusing, but it’s great that the petite size worked better for you. We really appreciate you taking the time to share this, as it helps us improve our fit guidance. If there’s anything else we can help with, please don’t hesitate to let us know.

Posted 2 months ago

“Lovely colour. Fitted well and a fab style.”

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Posted 2 months ago

“My parcel arrived very quickly wrapped in a secure cardboard box which offered perfect protection. Sadly I’ve returned the coat as it was too small over a jumper. I’m now waiting for my refund which seems to be a slow process.”

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Posted 2 months ago

Hi Helen, Thank you for your feedback—we’re really pleased to hear your parcel arrived quickly and well protected, though we’re sorry the coat wasn’t quite the right fit over a jumper. We’re glad to see your refund has now been processed, and we appreciate your patience while this was completed. If there’s anything else we can help with, please don’t hesitate to let us know.

Posted 2 months ago

“Very helpful staff in store and customer contact service”

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Posted 2 months ago

“I love shopping at Hobbs. I find the outfits flattering to wear and are quite special. Whenever I get an outfit from there, I always receive comments about how nice I look. The regular sales also helps, but every season there is something I don’t know how I lived without!!”

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Posted 2 months ago

Hello Amanda, Thank you so much for sharing your lovely review. We’re thrilled to hear you love the Hobbs pieces, feel flattering in the outfits, and that you receive lots of nice comments. It’s wonderful to know the regular sales add to your experience, and that there’s always something you discover each season. If there’s anything you’d like help with or any new styles you’re curious about, we’re here for you. Warm regards, Team Hobbs

Posted 2 months ago

“Dress lovely, but take too long to process returns”

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Posted 2 months ago

Hi Diane, Thank you for your feedback. We’re glad you love the dress, and we’re sorry to hear that you are not happy with our 14 working days refund policy. If you need any current assistance with a return, please let us know and we’ll help. Kind regards, Team Hobbs

Posted 2 months ago

“Fast delivery, good communication and packed carefully for international postage. Arrived quickly.”

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Posted 2 months ago

Hello Michelle, Thank you so much for your wonderful review. We’re thrilled to hear your Hobbs order arrived quickly and was packed carefully for international postage, and that communication was good throughout. If there’s anything else you need or any new styles you’re curious about, we’re here to help. Warm regards, Team Hobbs

Posted 2 months ago

“Prompt delivery!”

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Posted 2 months ago

Hello Carol, Thank you so much for your kind review. We're thrilled to hear the delivery was prompt and that you're happy with Hobbs. If there's anything else you need or any new styles you'd like to explore, we're here for you. Warm regards, Team Hobbs

Posted 2 months ago

“I absolutely love this coat! I was sceptical as I was ordering from Australia incase it didn’t fit, but it fits perfectly! The colour is beautiful. I purchased the coat for a trip to Norway later in the year, and being English I know how cold it gets! Very happy with my purchase! Great service and arrived really quickly! Well done Hobbs!”

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Posted 2 months ago

Hello Pat, Thank you so much for sharing your wonderful review. We’re thrilled to hear the Hobbs coat fits perfectly, the colour is beautiful, and it’ll be great for your trip to Norway. It’s fantastic to know the service and delivery were quick as well. If there’s anything else you’d like help with or any new styles you’re curious about, we’re here for you. Warm regards, Team Hobbs

Posted 2 months ago

“First time ordering. Very happy with my order; will probably order again”

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Posted 2 months ago

Hello Kristen, Thank you so much for sharing your experience. We’re delighted to hear you’re very happy with your first order and that you’d likely order again. If there’s anything you need or if you’re curious about new styles, we’re here to help. Warm regards, Team Hobbs

Posted 2 months ago

“All excellent”

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Posted 2 months ago

Hello Maire, Thank you so much for your lovely review. We’re delighted to hear you found everything excellent. If there’s anything else you need or any new styles you’d like to explore, we’re here for you. Warm regards, Team Hobbs

Posted 2 months ago

“Always happy to shop at Hobbs. Their clothes and accessories are beautifully made. Their staff are always friendly and helpful.”

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Posted 2 months ago

Hello Denise, Thank you so much for sharing your lovely review. We’re thrilled to hear you’re happy with Hobbs and that you find our clothes and accessories beautifully made. It’s wonderful to know our staff are friendly and helpful. If there’s anything you’d like help with or any new styles you’re curious about, we’re here for you. Warm regards, Team Hobbs

Posted 2 months ago

“Enjoyed wearing this dress on our recent holiday. Comfortable and easy style.”

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Posted 2 months ago

Hobbs is rated 4.4 based on 5,619 reviews