Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs as a company is very good and helpful so the poor rating was for the delivery company DX express who were useless. They tried to deliver my dress to my home address at least FIVE timers over two weeks saying "they had left a note and were unable to deliver the parcel." I don't believe they came anywhere near my flat as I never found a note. Eventually I changed the address to daughter-in-law and on the second attempt they actually delivered the dress, hooray!”

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Posted 4 days ago

“I love shopping Hobbs there outfits are usually lovely and good quality. If you for day, you receive it next day. I really rate Hobbs delivery service..”

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Posted 4 days ago

“Excellent quality and superb service. Would highly recommend.”

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Posted 4 days ago

“Great customer service”

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Posted 4 days ago

“My favorite retailer”

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Posted 4 days ago

“Great shop to visit and the staff are so friendly and very helpful. Got to know them well.”

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Posted 4 days ago

“I love this dress, it's a lovely fit, the material feels lovely and it's so wearable and comfortable.”

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Posted 4 days ago

“Seems Hobbs loses its attention to detail when items are reduced in the sale”

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Posted 4 days ago

“Beautiful dress, well made, gorgeous material. But I ordered the petite size, and at 5'2" it was down to my ankles. Sadly, not the sort of style I could get altered. In addition, this order took weeks to arrive and was delivered to a house 100 metres away, for no apparent reason. Fortunately, the lady who lives there brought it round that evening, after it had been on her doorstep for over 9hours it seems. Somewhat disappointed in the whole experience.”

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Posted 4 days ago

“Colour is exactly like the picture a lovely bright blue, the dress style and cut makes the dress look beautiful when trying on and cannot wait to wear when I go out next week.”

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Posted 4 days ago

“I tried these in regular length as the petite were out of stock, nice fit, lovely linen but a few inch too long. But I used the ‘email me..’ and sure enough they came back into stock a week or two later. Very happy they did, great fit.”

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Posted 4 days ago

“I ordered a present for my mum. It didn’t arrive and I didn’t receive any correspondence from Hobbs. 10 days later, it still hadn’t arrived. I contacted Hobbs via email, but no response, despite it saying they would respond within 24hours. I tried the telephone number advertised but that says the lines are closed even during the published opening hours. After 2 days I had an email response saying it has gone missing and they’d issue a refund. I was absolutely shocked at this customer service, no offer of replacement or any way to reply to the email. I contacted via WhatsApp’s and had to explain all over again. They barely apologised and said they can’t provide a replacement. So I now have to start completely all over again. I asked for compensation as a credit towards my re-order of the same item I ordered two weeks ago, and they just said they’d give a next day delivery code. When I said that wasn’t sufficient nobody responded and still hasn’t. Terrible customer service, quite shocking!”

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Posted 4 days ago

We’re sorry your order didn’t arrive and for the lack of timely communication. We’d like to look into this issue for you. Please contact our customer service with your order number and any relevant details so we can assist. Kind regards, Team Hobbs

Posted 3 days ago

“Prompt delivery. Pieces as described. Thanks!”

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Posted 4 days ago

“Beautiful dress, beautiful fabric, perfect fit 🤩very happy. It’s for a very special occasion.”

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Posted 4 days ago

“Dress arrived quickly, it was a lovely dress, but a bit tight over the chest for me. Fortunately it was easy to return.”

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Posted 4 days ago

“I haven't actually received the trousers yet!”

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Posted 4 days ago

“Quality stylish clothes but given average height of U.K. women is 5’3” they need to produce more petite ranges. The petite dresses are still quite long.”

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Posted 4 days ago

“I love Hobbs clothing, representing excellent value for money. Whilst at the top end of my budget, they are quality and stylish. #slowfashion.”

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Posted 4 days ago

“Hobbs is the best place to purchase event dresses or closet staples. The quality and stiching of the clothing is excelent. If it is quality over quantity, Hobbs is the place to shop.”

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Posted 4 days ago

“Love this jacket. Wear it wth jeans or dresses.”

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Posted 4 days ago

Hobbs is rated 4.4 based on 5,593 reviews