Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I have always loved Hobbs, and every single item of clothing I have ever ordered or bought from the shop has been of great quality, and really pretty and flattering. So. The ordering service is also great and I have always received my ordered items quickly.”

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Posted 4 days ago

“Evri delivery unacceptable - told delivery would be between 7th and 11th May. Evri had received the parcel on Thursday 7th and didn't deliver until Tuesday 12th! I won't be ordering from Hobbs again .”

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Posted 4 days ago

Hi there, I’m really sorry to hear about the delayed delivery and the frustration this caused. That isn’t the service we aim to provide. If you’d like, please share your order number and we’ll look into what happened with Evri and help resolve this as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“I spent my birthday money on these as I dont normally treat myself to something so pricey. But wanted a lovely pair of shorts for posh outings. Unfortunately after one wear and wash these have lost there shape and become very baggy on me. Due to your policy I am unable to return these due to wearing them. I dont often treat myself to such luxury but thought with the price they were, they would live up to the standard I expected. Very disheartened. When I tried them on in the shop they fit lovely. But shouldn't be such a difference after one wear and wash.”

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Posted 4 days ago

Hi Susie, I’m really sorry to hear the shorts didn’t hold their shape after one wear and wash. That’s not the standard we aim for, especially given the price. If you’d like, please share your order number and we’ll review your case and see what we can offer—replacement, refund, or store credit. We can also advise on care to help prevent this in the future. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Great company, beautiful quality clothes.”

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Posted 4 days ago

“All the clothes I buy are lovely some are creased some times.I buy lots from Hobbs on line and a few garments from your shop.”

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Posted 4 days ago

“Very stylish, good quality”

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Posted 4 days ago

“im from kuwait and i always order from hobbs i like it very much”

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Posted 4 days ago

“Excellent quality and service”

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Posted 4 days ago

“The Witney Store are very helpful. Always happy to keep things a bit longer if I can't get thee to collect.”

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Posted 4 days ago

“My orders have to come a long way but they arrive within a few days, beautifully packaged, safe and absolutely as expected. The whole process has always been utterly reliable. Thank you Hobbs!”

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Posted 4 days ago

“Beautiful and fits so well. Thanks Hobbs for having my back x”

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Posted 4 days ago

“Lovely well made garments and first class customer service.”

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Posted 4 days ago

“Dress underskirt hangs below skirt line, reached out to customer services on May 7th and not received a response.”

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Posted 4 days ago

Hi Catherine, I’m really sorry to hear about the underskirt issue and that you didn’t receive a response from our team. That isn’t the service we aim to provide. If you’d like, please share your order number (and any photos if you have them) so we can review what happened and arrange a replacement or a refund as quickly as possible. We’ll also look into improving our response times to prevent this from happening again. Thank you for bringing this to our attention. Kind regards, Team Hobbs

Posted 1 day ago

“Excellent products efficient in line shopping v v good”

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Posted 4 days ago

“Pleased with product and service”

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Posted 4 days ago

“Excellent service as regards quality of goods, packaging & speed of receiving orders. Online ordering sometimes a bit erratic but I live in a rural area & wifi very spasmodic.”

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Posted 4 days ago

“Good selection of products but would like to see some more mature models that aren't so stick thin. 😊”

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Posted 4 days ago

“I am hopeless shopping for myself. I needed a special outfit for an event .a Hobbs sales advisor picked out a dress and jacket which were perfect for me”

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Posted 4 days ago

“Just perfect! Quick delivery!”

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Posted 4 days ago

“Great customer service at metro centre will visit the store again”

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Posted 4 days ago

Hobbs is rated 4.4 based on 4,584 reviews