Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,614 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I bought this dress online and the process was easy. Shipping was no issue (I live in the U.S.) and it arrived fairly quickly and in good shape.”

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Posted 6 days ago

“Love the clothing. Service is great. But returns from website purchases are a challenge. Hobbs should allow website purchases to be returned to brick and mortar stores.”

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Posted 6 days ago

“You can always rely on quality items from Hobbs. Can find them a little pricey, so tend to invest in sale items.”

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Posted 6 days ago

“A good service from Hobbs. Thank you.”

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Posted 6 days ago

“Terrible customer service and misleading information. I was not informed of correct return costs before purchasing, and the instructions for the return window were completely inconsistent. The information provided online was contradicted by a follow-up email from the company admitting their instructions were 'inaccurate.' The actual return cost was higher than what was stated on their website. This lack of accuracy and poor customer service is very disappointing. To make it worse, I returned my parcel on 10 March and reached out to the customer center on 20 March to understand whether my parcel had been successfully arrived. They asked me to wait 14 working days, so I waited. After 14 working days I reached out again and they said it will be taking 21 working days, so again asked for more days. Waiting is fine but they need to provide correct instruction, not changing their words every time. To make matters worse,”

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Posted 6 days ago

Hi there, thank you for taking the time to share your experience. I’m really sorry to hear about the confusion over return costs and the inconsistent instructions, as well as the delays in confirming your parcel’s arrival. This isn’t the level of service we aim for. We’d like to look into your case right away and get you a clear update on the return costs and the status of your parcel. Please contact us via WhatsApp/ email and a member of our team will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 6 days ago

“Very nice, nice colour, fit well it just did not suit me so for that reason I returned it, prompt refund & postage.”

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Posted 6 days ago

“Very beautiful amd comfy jumper! I like it!”

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Posted 6 days ago

“Love Hobbs clothes they last for ages and stay looking as good as new”

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Posted 6 days ago

“All is fine if you do not have to return an item.”

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Posted 6 days ago

Hi Margaret, thank you for sharing your experience. I’m really sorry to hear about the trouble with returning an item and the confusion this caused—that’s not the service we aim for. We’d like to look into your return right away and get you a clear update. Please contact us via WhatsApp or email with your order number and details, and a member of our team will assist you further. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 6 days ago

“Great classic dress !”

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Posted 6 days ago

“Hobbs is a very good brand. Never disappoints with quality, stylish and elegant designs.”

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Posted 6 days ago

“Beautiful fabric and colour.. perfect for special occasions.”

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Posted 6 days ago

“Ordered online and arrived within 3 days!!!”

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Posted 6 days ago

“I have sent the dress back but haven't had a refund yet . I sent it back 10 days ago now , and realise the website states it can take up to 14 days to receive a refund . It has been 10 days since I returned the dress , if only they could at least let me know by email that they have received the dress back for peace of mind , it would help .”

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Posted 1 week ago

“I buy pieces of clothing from Hobvs from time to time..Great shop!”

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Posted 1 week ago

“Lovely quality and appreciate many of the timeless/ classic styles. Nicely packaged coat and well protected for delivery, not creased or crumpled. Please can we have more ‘everyday’ classic and casual pieces. ( sometimes find the tops fit a bit too short so longer lengths would appeal to me).”

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Posted 1 week ago

“Great service from Hobbs. Fast delivery and very well packaged.”

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Posted 1 week ago

“My go to place for all my work wear, occasionwear and jumpsuits. Recent purchases have either been spot on or wide off the mark. Shame recent dispatches utterly disregards the item. Having a £200 dress arrive in a tiny bag and crumpled is a real shame.”

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Posted 1 week ago

“I’m always very happy when I order garments from Hobbs.”

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Posted 1 week ago

“I am very dissapointed with my last order. I have been a long time customer for Hobbs, my most recent order was international delivery. Most of my clothes including the Neava coat and trousers have a bad smell like they have been used. They are also soiled (Mud marks/stains on the clothes).”

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Posted 1 week ago

Hi Srilakshmi, I’m really sorry to hear about the bad smell and mud stains on your recent order – that’s not the experience we want for you, and it’s completely understandable to be frustrated. We’d like to look into this immediately and arrange a remedy. Please contact us via WhatsApp or email with your order number and a few photos showing the issues, and a team member will assist you right away. Thank you for bringing this to our attention. We’ll work to resolve it as quickly as possible. Kind regards, Team Hobbs

Posted 6 days ago

Hobbs is rated 4.4 based on 3,614 reviews