Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,706 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Easy to order and efficient service. The clothes are good quality using a lot of natural fibres which I love. I ordered two knitted dresses which look great on. I've not washed them yet so time will tell.”

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Posted 3 months ago

“A beautiful dress. A few things which prevent a 5 star rating. The rouleaux loops for buttons at the back are èxtremely difficult to fasten ( virtually impossible for the wearer!) Despite my 5'8" height the dress will need to be shortened as it touches the floor. Finally please choose a more reputable delivery company as my dress was left outside in the rain without ringing the doorbell.”

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Posted 3 months ago

“Beautiful Dress”

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Posted 3 months ago

“Beautiful clothes, delivered on time, carefully packed .”

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Posted 3 months ago

“The dress itself is nice but it arrived in a plastic bag with deep creases in it, which takes away from the dress. I was most disappointed and didn't expect a dress from Hobbs at that price to arrive in the condition it did!”

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Posted 3 months ago

Good afternoon Marian. We’re very sorry to hear the dress arrived in a plastic bag with deep creases. This isn’t the standard we strive for. If your query is still unresolved, please reach out to us below so that we can help arrange a return or another suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Only slim but sleeves were tight around top of arms. Not a good fit for me so returned it”

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Posted 3 months ago

Hi there, thanks for your review. We're glad you found your item of reasonable quality, but sorry the fit wasn’t right. I do hope that you find something that fits perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Great quality. Ordered duplicates for sizing. Efficient return and refund. I will buy from Hobbs again.”

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Posted 3 months ago

“I've purchased maybe 10 Hobbs items and I'm so happy with most of them. The clothes fit my body and lifestyle. I usually wait to buy during one of their frequent sales.”

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Posted 3 months ago

“Excellent quality pencil skirt in lovely colours but being a standard size 14 it was far too wide around the hips for me which spoiled the shape. Preferring a more fitted style I had to sadly return it.”

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Posted 3 months ago

“Nice earrings, but rather heavy so better in young ears!”

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Posted 3 months ago

“I am very disappointed with Hobbs on this occasion. I ordered Amalie puffer coat on 11 December at £159 with an expected delivery between 16-19 December. I was asked to review the coat on 18 December & received an apology for the delay on 22 December. I am still waiting for it & to add insult to injury, I have received numerous emails offering me 10% off the sale price so it now retails for £143.10. I have no idea what the coat is like, but to leave a review I have to rate it. I've rated it one star but it could be five if I ever get the opportunity to assess it.”

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Posted 3 months ago

Good afternoon Kathleen, Thank you for the feedback. We’re very sorry for the delay and disappointment you’ve experienced, especially after being asked to review the coat without having received it. We completely understand your frustration. Please email us your order number at customerservices@hobbs.co.uk and we’ll ensure this is resolved swiftly for you. Thank you for your patience — we truly value your feedback and are keen to make this right. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“It’s beautiful nice colour and material”

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Posted 3 months ago

“Wonderful fur coat. Fits perfectly. Lots of lovely comments from people, love it”

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Posted 3 months ago

“Service good. Website easy to use however it was very difficult to get discount code even though it said a code was available.”

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Posted 3 months ago

“I never received the coat. I was sent a different coat and no one has gotten back to me.”

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Posted 3 months ago

Good afternoon Mary, We’re very sorry for the frustration and inconvenience caused by receiving the wrong coat and not hearing back from us. I completely understand how disappointing this must be. Please email your order number to customerservices@hobbs.co.uk and we’ll investigate and resolve this for you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. We look forward to hearing from you again. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“Classic shift dress made dressier with the diamanté buttons. Perfect length for me. As usual from Hobbs , really nice material.”

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Posted 3 months ago

“Expensive blouse delivered - 2 days late by Evri. Just thrown on the doorstep in wet weather. NOT what I would expect from a high end retailer.”

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Posted 3 months ago

Hi there, Thank you so much for taking the time to leave this feedback. We are very sorry your blouse was delivered late and in such poor condition — this is not the standard we expect. Please email us your order number and images of how the parcel arrived to customerservices@hobbs.co.uk and we’ll resolve this for you. Your feedback will also be shared to help prevent this happening again. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“I love shopping at Hobbs stores and online. Good quality clothing”

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Posted 3 months ago

“Been waiting 4 weeks now for my dress. It has missed Christmas and I had to buy my outfit again from another store. I have asked where it is. No reply.”

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Posted 3 months ago

Good afternoon Claire, We’re so sorry for the delay and completely understand how frustrating this must be, especially missing Christmas and needing to repurchase your outfit. This is not acceptable, and we sincerely apologise. Please email your order number to customerservices@hobbs.co.uk, so we can investigate and ensure this is resolved for you promptly. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“I love Hobbs - great store and easy online shopping too”

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Posted 3 months ago

Hobbs is rated 4.4 based on 3,706 reviews