Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,706 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“kind, helpful, excellent”

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Posted 3 months ago

“As always,a good quality product ,and an excellent service”

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Posted 3 months ago

“Came promptly”

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Posted 3 months ago

“Excellent consistent service. Friendly staff at the bromley shop”

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Posted 3 months ago

“I was really looking forward to receiving this order, but it was cancelled without any explanation. I wasn’t contacted or given a reason, which was highly disappointing. Overall, the service fell well below expectations.”

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Posted 3 months ago

Hello there, I’m very sorry for the disappointment caused by your order being cancelled without explanation. I completely understand how frustrating this must have been, especially when you were looking forward to receiving it. Please accept our sincere apologies. I do hope you were able to reorder the item swiftly, and we’d be happy to assist if you need any further help. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“I live in Santa Fe, New Mexico, USA and my family all live in Britain. So the fact that I can get a Gift Card to my sister's favourite establishment and have it delivered to her home is fabulous.”

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Posted 3 months ago

“Lovely and soft and comfortable”

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Posted 3 months ago

“Beautiful clothes to suit all tastes and very good customer service.”

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Posted 3 months ago

“Very efficient, my delivery arrived very quick and I was updated all the way.”

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Posted 3 months ago

“My order was canceled without any reason”

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Posted 3 months ago

Good afternoon Ekta, I’m so sorry to hear this and completely understand how disappointing that must have been, especially as you were looking forward to your order. I apologise for the lack of communication around the cancellation, as this is certainly not the standard we aim to provide. I do hope you were able to reorder the item swiftly, and please don’t hesitate to get in touch if we can assist further. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“Honestly - this is a beautiful jumper! Soft and comfortable!”

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Posted 3 months ago

“Beautiful coat warm and elegant”

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Posted 3 months ago

“This petite dress was very nice, but not petite at all. I am 5.2" and the dress was very long for me, down to my ankles.Therefore I had to send it back.”

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Posted 3 months ago

Hi Maila, thanks for your review. We’re sorry the Petite Flo Jersey Dress length was longer than expected. Thank you for providing your feedback. Kind regards, Team Hobbs

Posted 2 months ago

“The scarf which was promised as a 70th birthdayngift unfortunately was not received for the time expected but a week later apoeared by my bin. so my friend in fact received two gifts which was financialy draining but nevertheless it was beautifull wrappong paperbut was ripped. However the quality is excellent but was as expected because Hobbs is where I would alwayss shopl for special occassions. Knowing it was worth paying that bit more and would not be dissappointed. My friend absolutely loves.it. iIf it goes down in the sales I will ldefiniterly be treating myself with one.”

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Posted 3 months ago

“Ordered the Larissa handbag on 16/12/25 but never turned up, appears lost in transit. Customer service dealt with my problem quickly and offered me a £20 e-gift card to be received within 48 hours. Unfortunately still not received 3 days later min using New Year holidays? Fortunately I took the opportunity to reorder and just received new bag today.”

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Posted 3 months ago

“Never received the gift box”

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Posted 3 months ago

Hello Loraine, I’m so sorry to hear that you didn’t receive the gift box — I completely understand how disappointing this must be. Please contact us at customerservices@hobbs.co.uk, along with your order number, so we can resolve this for you. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“Your website advertised it had the salisbury trousers in stock over several months and after numerous attempts to purchase a pair of size 12 in 2025 both online and by collection at a number of stores in London where it claimed they were in stock - payment was taken from my credit card albeit later reimbursed - I was advised the trousers were no longer available. Your website should have been updated and not wasted so much of my time. I had earlier bought the salisbury wool jacket and was keen to get a pair of matching trousers as they did not have my size at the time I purchased the jacket. I have shopped at Hobbs for over three decades and will not be shopping at Hobbs ever again after this negative experience and poor service.”

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Posted 3 months ago

Good afternoon Rosie, We’re very sorry for your experience and completely understand your frustration. We sincerely apologise for the inconvenience caused by inaccurate stock information. This is not a reflection of our usual service and I am sorry that we have let you down on this occasion. Please contact us at customerservices@hobbs.co.uk with your details, and we’d be happy to check store availability and assist you personally. Kindest regards, Hobbs Customer Care Team

Posted 3 months ago

“I am sending this dress back as it is faulty. The lining has been sewn into the zip. It is a quality garment and I am very disappointed. Not up to your usual standard or my expectations.”

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Posted 3 months ago

“I was pleasantly surprised by this cotton mix as usually I prefer 100% cotton but this was great and felt like really soft cotton. Good fit and delighted to find bother a scoop neck and a long sleeve. I’d love this in an ivory white/cream.”

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Posted 3 months ago

“Quality at a price,but worth it”

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Posted 3 months ago

Hobbs is rated 4.4 based on 3,706 reviews