Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Always happy with items i buy or order. Service in shop is great and on line customer service too.”

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Posted 2 months ago

“Love the styles and clothing feels expensive Great variety of products”

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Posted 2 months ago

“Excellent website providing details of all clothing and accessories.”

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Posted 2 months ago

“Smart and comfortable shoes.”

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Posted 2 months ago

“Arrived quickly and packaged well.”

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Posted 2 months ago

“Good fit but would not have paid full price for them”

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Posted 2 months ago

Hi Nicki, Thank you for your feedback—we’re glad to hear the fit worked well for you. We understand your thoughts on the pricing and really appreciate you sharing this with us. If there’s anything else you need or any questions we can help with, please don’t hesitate to let us know.

Posted 2 months ago

“It's too puffy and I was unable to zip up the zip.”

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Posted 2 months ago

Hi there, Thank you for your feedback, we’re sorry to hear the item didn’t work out for you. We understand how frustrating it can be when the fit isn’t quite right, especially if the style feels bulkier than expected or the zip is difficult to fasten. This isn’t the experience we want for our customers, so we really appreciate you bringing it to our attention. We’ll make sure your comments are shared with our product team as we continue to review fit and design. In the meantime, if you’d like help finding a better-fitting alternative, our customer service team would be happy to assist. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Had so many issues with hobbs over the years”

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Posted 2 months ago

Hi there, I’m really sorry to hear you’ve had so many issues with Hobbs over the years. This isn’t the experience we want for you. If we can offer any assistance please do contact our Hobbs Customer care Team and share your order number and a brief summary of the problems so we can look into it and help resolve things. Kind regards, Team Hobbs

Posted 2 months ago

“Delighted with speedy delivery and as always my dress fits perfectly, good quality and value for money, looks striking, perfect!”

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Posted 2 months ago

“Good quality clothes. The staff are efficient and polite. Ordering from the website is easy.”

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Posted 2 months ago

“I have these for my daughter wedding not worn yet”

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Posted 2 months ago

“it is a very pretty summer dress but even in petit size it was too long which is why I returned it.”

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Posted 2 months ago

Hi there, Thank you for your feedback—we’re glad you found the dress very pretty. We’re sorry to hear that even the petite size was too long for you, which led to your return. We really appreciate you taking the time to share this, as it helps us improve our sizing and fit guidance. If there’s anything else we can help with, please don’t hesitate to let us know.

Posted 2 months ago

“Lovely comfortable trousers. I also bought the jacket to match”

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Posted 2 months ago

“Excellent variety of clothes. Well made and fit true to size. Good website and also found in a few high street shops.”

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Posted 2 months ago

“I love Hobbs dresses. They are very well finished and there are many different styles and colours to choose from. They are very flattering and of very good quality.”

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Posted 2 months ago

Hi Louise, Thank you so much for your lovely feedback—it really means a lot to hear that you love our dresses. We’re delighted you appreciate the quality, finishing, and the range of styles and colours we offer. If there’s ever anything you need or if we can help you find your next favourite piece, please don’t hesitate to let us know.

Posted 2 months ago

“Always stylish clothes”

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Posted 2 months ago

“I always find something to suit at Hobbs and the website and delivery/returns have all worked well for me.”

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Posted 2 months ago

Hi Carol, Thank you so much for your kind feedback—we’re really pleased to hear you consistently find something that suits you and that you’ve had a good experience with our website, delivery, and returns. We truly appreciate your support and look forward to welcoming you back again soon. If there’s ever anything we can help with, please don’t hesitate to let us know.

Posted 2 months ago

“The help that I received from Kay and Claire in Hobbs in Buchanan Street branch Glasgow was above and beyond. They resourced and secured the dress which I could not get on line in the size needed or order over the phone from a Hobbs Branch. The help in the store was exceptional.”

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Posted 2 months ago

“Nearly always find something I like in Hobbs. Great quality! Usually get my Hobbs items in John Lewis as it's easy for me to pop in there.”

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Posted 2 months ago

“Very disappointed with the on line option .. went to purchase these trainers which allowed to go through the whole process and then to be advised that they were not available and I was refunded the amount paid.”

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Posted 2 months ago

Hi Ann, Thank you for letting us know. We’re sorry to hear about the online checkout issue and that the trainers weren’t available after you completed the process, resulting in a refund. That isn’t the experience we aim for, and we appreciate you bringing it to our attention. If you need any further assistance, please contact our Customer Care Team and we’ll be happy to help. Kind regards, Team Hobbs

Posted 2 months ago

Hobbs is rated 4.4 based on 5,619 reviews