Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The dress was lovely, just what I was after. But the packaging for the dress (on-line order) was appalling. Dress put in a paper brown envelope, arrived squashed and very creased. Not impressed at all”

Helpful Report

Posted 2 months ago

Hi Caryn, Thank you for your feedback—we’re really glad to hear you loved the dress itself, but we’re very sorry about the condition it arrived in. That’s not the standard we aim for, and we understand how disappointing it must have been to receive it that way. We’ll be sure to pass this on to our team to improve our packaging. If there’s anything we can do to help further, please let us know.

Posted 2 months ago

“Worn boots and soiled packaging”

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Posted 2 months ago

Hi there, We’re really sorry to hear about your experience, that’s definitely not the condition we expect our products to arrive in. Receiving worn boots and soiled packaging is not acceptable, and we understand how disappointing that must have been. Thank you for bringing this to our attention, we’re taking this seriously and will be reviewing our quality control and packaging processes to prevent this from happening again. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs is a lovely place to shop but seriously need to consider leg lengths for their trousers and Jeans like other stores.”

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Posted 2 months ago

Hi Suzanne, We’re glad you enjoy shopping with us, and we’re sorry to hear about the fit issue with our trousers and jeans. We’ll take your comment on leg lengths into account as we review our ranges. Thank you for your feedback and for bringing this to our attention. Kind regards, Team Hobbs

Posted 2 months ago

“My "go to" shop for coats.”

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Posted 2 months ago

Hi Stephanie, Thank you so much for your lovely feedback! We're delighted to be your go-to shop for coats—it really means a lot to us. We look forward to keeping you warm and stylish for many seasons to come!

Posted 2 months ago

“Lovely clothes for every occasions, fast service and good quality fabrics.”

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Posted 2 months ago

“Beautiful dress. Very flattering. I ordered a size 12 and it was a perfect fit and length . I'm 5' 5". Would definitely recommend for a special occasion”

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Posted 2 months ago

“Badly creased so impossible to check suitability”

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Posted 2 months ago

Hi Geraldine, We’re sorry to hear the item arrived in that condition. Excessive creasing can definitely make it difficult to properly assess suitability, and that’s not the experience we want for our customers. Thank you for your feedback, it helps us improve our packaging and handling processes. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Always quality”

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Posted 2 months ago

“Lovely stylish coat.”

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Posted 2 months ago

“Hobbs is almost always have good selection and service”

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Posted 2 months ago

“Good quality and tailoring. Classy”

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Posted 2 months ago

“I had a problem and as soon as I raised this matter with customer services, they were on the case and everything was sorted within a short space of time. Thank you.”

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Posted 2 months ago

“The service and attention I receive in the Belfast branch of Hobbs is always second to none. It makes shopping there a pleasure. Staff are always pleasant and go over and above. Plus they remember names which is unique. Service was exceptional, dress ordered from shop and arrived in 4 days.”

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Posted 2 months ago

“Usually I find Hobbs clothing to be stylish and well made. The dress I bought was not representative of the 'Hobbs' standard I have become accustomed to in respect of the style or fabric used.”

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Posted 2 months ago

Hi Stephanie, Thank you for your feedback—we really appreciate your continued support and kind words about our usual standards. We're sorry to hear that this particular dress didn’t meet your expectations in terms of style and fabric. That’s certainly not the experience we aim to deliver, and we’ll be sure to share your comments with our team. If there’s anything we can do to assist further, please don’t hesitate to reach out.

Posted 2 months ago

“Beautiful dress but not for me. The v neck was too long for me. Sorry.”

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Posted 2 months ago

Hi Sheila, Thank you for your feedback—we’re so glad you found the dress beautiful, though we’re sorry it wasn’t quite the right fit for you. We understand that details like the neckline can make all the difference. We really appreciate you sharing this with us and hope you find something that suits you perfectly soon.

Posted 2 months ago

“Easy transaction. Speedy delivery. Very easy returns process.”

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Posted 2 months ago

“So happy with all the items I have brought from Hobbs, all look perfect and fit so well. Ordering and delivery was all good.”

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Posted 2 months ago

“I won’t purchase from here again. I ordered two dresses in the same week to try on for a wedding. I’m in France so I had to do an international order. I reached out to customer service asking if it would be possible to return both dresses in one parcel (they didn’t fit and I had planned to reorder one of them in a different size) but they said no. So I was penalised financially paying their pre negotiated €20 international postage TWICE and package the dresses separately. Not very customer friendly and not very ecological. M&S and Next are fantastic and always accommodate this if I email and explain. Both dresses also took several days to arrive - I had to chase up both as the status said they were still in the U.K. after several days. The dress I ordered from Needle and Thread (also from the UK) arrived by the same carrier in half the time. First and last time using Hobbs.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this was for you. We completely understand your concerns regarding the need to return the dresses in separate parcels, especially given the additional cost and environmental impact. This isn’t the experience we want for our customers, and your feedback highlights an area where we clearly need to improve. We’re currently reviewing our international returns process, including how we might better support combined returns in situations like yours. We’re also sorry for the delays you experienced with delivery and the lack of clear tracking updates. We know how important timely delivery is, particularly when ordering for a special occasion, and we’re looking into this with our shipping partners to ensure better reliability and communication moving forward. Your comparison to other retailers is noted, and we appreciate you being candid with us. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Lovely range of good quality clothes”

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Posted 2 months ago

“Great quality special occasion wear”

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Posted 2 months ago

Hobbs is rated 4.4 based on 5,618 reviews