Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,764 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I have been shopping in Hobbs for more years than I care to admit to. Hobbs never disappoints - quality, well designed & good quality clothing & shoes that makes dressing & feeling the best version of yourself, effortless! What is not to like!”

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Posted 4 months ago

“I haven’t received this item yet”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Stylish and classic designs.”

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Posted 4 months ago

“Reliable high quality and classically elegant style”

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Posted 4 months ago

“Always a great fit”

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Posted 4 months ago

“Really pleased with my Hobbs purchases however the packaging had got very wet during the delivery process. As a result my new coat was very damp and the tissue soggy, luckily it’s a waterproof coat so just needed hanging up to dry. The quality of the coat is excellent and matched the website images.”

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Posted 4 months ago

“Excellent quality as usual.”

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Posted 4 months ago

“Easy to order online .Quick delivery service .”

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Posted 4 months ago

“Great service as always”

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Posted 4 months ago

“Hobbs is a good place to shop, perfect for office wear or evening wear.”

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Posted 4 months ago

“First time have ordered through phone have been to a Hobbs store and always have had a good experience whether making S purchase or not very much like Phase 8 another of my favourite stores”

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Posted 4 months ago

“Good on line shop and perfect delivery”

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Posted 4 months ago

“Stylish classics and lovely helpful staff in your stores.”

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Posted 4 months ago

“Always happy with choice & fit of Hobbs clothes.”

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Posted 4 months ago

“As usual Hobbs win again with their stylish footwear. If I wasn’t on a fairly low income I’d aspire to buy a lot more of your items”

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Posted 4 months ago

“Not completely sure they understood the situation”

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Posted 4 months ago

“Easy ordering and clothes arrived on time and well packed.”

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Posted 4 months ago

“I like Hobbs because of the quality of their clothes”

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Posted 4 months ago

“No longer the good style, quality and customer service they had once offered. I’ve tried calling HO but they don’t seem interested. Goods arrive in damaged brown card boxes, no tissue paper……but still the high price!”

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Posted 4 months ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and that it didn’t meet the standards you’ve come to expect from us. We completely understand your frustration regarding the quality, packaging, and customer service issues you’ve described. Your comments about the condition of deliveries and the changes in presentation are taken seriously, and we’ll make sure they’re passed on to the relevant teams to help improve our service. We truly value your loyalty and regret that this has left you disappointed. If you’d like to provide more details so we can look into this further, please contact us directly. Your feedback is important in helping us do better. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love Hobbs clothes but think they need to rethink their no plastic policy. The clothes arrived all jumbled together in a box (no problem with the box) but one item was crumpled so the presentation of their clothes is not a positive one. Maybe wrap each item in tissue paper?”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,764 reviews