Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,603 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I had to let the Lauren trousers down - I’m 5’ 10” but no issue. Love the way these trousers can be dressed up or down. Very versatile.”

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Posted 1 month ago

“Love all my Amie Tops”

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Posted 1 month ago

“Lovely shoes . Very confy .”

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Posted 1 month ago

“It is very nice quality the only thing you have to check carefully is size.it is smaller than standard.”

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Posted 1 month ago

“Well lovely when arrived , great fit and look. Haven’t worn it out yet but looking forward to it . Feels great .”

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Posted 1 month ago

“To heavy and way to long”

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Posted 1 month ago

Hi Gillian, I’m really sorry your item felt too heavy and too long for you. If you’d like, please share your order number and details about what you’re looking for (fit, length, or alternative styles) to our customer service team. We’ll do our best to help find something that suits you better or arrange an return. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“This is an amazing dress, but I opted for one of the silk dresses. I’m a new customer to Hobbs but a little underworld when a dress for £300 arrives in a paper bag so I really hope Hobbs can maybe improving that respect. The quality of the item is fantastic.”

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Posted 1 month ago

“Absolutely love my purchase and Hobbs”

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Posted 1 month ago

“Beautiful soft knit, perfect colour for my outfit Ordering process easy, updated delivery details 🙌”

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Posted 1 month ago

“Excellent quality and always stylish”

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Posted 1 month ago

“How can I review this item when the order was cancelled by Hobbs thirty minutes after ordering it. I therefore have no idea what it would have looked like. Although the cost of the dress was refunded postage and packaging costs were not refunded which is really annoying as I did not receive the item. In fact it was cancelled by Hobbs before it could be posted. Automatic response when I contacted Hobbs about this was not helpful. Very disappointed with the service.”

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Posted 1 month ago

Hi Jacqueline, I’m really sorry to hear about the cancellation and that postage costs weren’t refunded. That isn’t the experience we want you to have. If you’d like, please share your order number and any details about the postage costs you’re expecting to our customer service team. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Excellent products, good range of styles.”

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Posted 1 month ago

“Friendly professional staff.”

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Posted 1 month ago

“I always look at the petite range in Hobbs as they do it so well. I wish there were more styles in petite.”

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Posted 1 month ago

“Dress arrived quickly, fitted beautifully and looking forward to wearing it to a ball”

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Posted 1 month ago

“Good delivery service.”

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Posted 1 month ago

“You failed to place the £200 voucher in the purchased gift box. You sent the voucher and the gift box separately. You did not enclose my message to the recipient. There was nothing to tell the recipient of the value of the voucher. Thank you for refunding the cost of the gift box but it hardly makes up for the catalogue of disasters”

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Posted 1 month ago

Hi there, I’m really sorry about the issues with the voucher, the separate delivery, and not including your message. This isn’t the experience we want for you. If you’d like, please share your order number and the details to our customer service team to help assist further. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I was very disappointed with the service I received from Hobbs. I originally decided to place my order due to having to attend an urgent function. I felt as Hobbs offered a chargeable next day delivery service that this would be appropriate. I was delighted to see that even with the upcoming bank holiday that the website still quoted the garments would arrive the next day(dated notification included) I was incredibly disappointed that this was not honoured or communicated and after trying to request a refund online on the £6 I paid for a failed next day delivery I was signposted to the main refunds section which was not what I wanted. Due to the very poor online mechanism for raising issues, I would not use that service again. The zips were incredibly stiff and sharpe on both garments that I purchased.”

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Posted 1 month ago

Hi Amy, I’m really sorry to hear about the failed next-day delivery and the issues with the zips. This isn’t the experience we want for you. If you’d like, please share your order number and any details about the delivery issue and the zips so our customer service team can look into this for you. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Lovely dress and quick delivery!”

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Posted 1 month ago

“I placed an order on 01/05/26 for a side 4 and a size 5 shoe and I have still heard nothing about the size 5 shoe. Despite numerous emails Hobbs can’t find my order either in store or on line and won’t refund me for £111.20. I am seeking legal advice, please think twice before ordering anything online from this company.”

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Posted 1 month ago

Hi Carol, I’m really sorry to hear about the trouble with your order and the lack of a refund. This isn’t the experience we want for you. If you’d like, please share your order number and any details about the items (sizes, quantities, and the payment) with our customer service team so we can investigate and resolve this as a priority. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 5,603 reviews