Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,663 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“A great company to deal with who have superb products.”

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Posted 1 month ago

“Sadly after only wearing for an hour they left my ears really sore”

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Posted 1 month ago

Hi Karen, We’re really sorry to hear that your ears felt sore after wearing the Gina Earrings. Comfort is so important, and we understand how disappointing that must have been. Everyone’s sensitivity can vary, especially with new earrings. If you’re open to it, you might try wearing them for shorter periods at first to allow your ears to adjust. We truly appreciate your feedback, as it helps us continue improving our designs and materials. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I’ve never purchased from Hobbs before and didn’t even realise we had a local store. Even though I purchased online I did visit the store and the sales assistant was most helpful. Every aspect of buying online has been spot on .”

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Posted 1 month ago

“Excellent service . Items ordered and delivered within 2 days . Dress and jacket are both well made and good quality. Dress is beautiful and I look forward to wearing it for a special wedding in Tuscany this May .”

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Posted 1 month ago

“Hobbs is great. Swift delivery and good return and refund systems. But sometimes the choice you make online just doesn’t look good on!”

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Posted 1 month ago

“I purchased this jacket online. Swift delivery, great communication and very helpful follow up service in store.”

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Posted 1 month ago

“All would be great if only they used different courier, my parcel was left on someone's else step fortunately l managed to retrieve it. Please consider offering with cost different couriers. I will no longer use any company using Evri”

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Posted 1 month ago

“Had brilliant shop in Cheltenham recently. Fantastic service-lots of matching items bought to fitting room and told us about the savings if you spent £250 + which my sister in law did. As part of that shop I saw these trousers and decided to buy online”

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Posted 1 month ago

“Bought this coat and loved it. Within 3 months the arm ripped. Contacted Hobbs to get a replacement. Impossible speak to a human being and just get directed to wrong options. Refunds which you only do in 30 days. Gave up in the end. Not out of pocket while I try and get a tailor to fix.”

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Posted 1 month ago

Hi Carmel, We’re really sorry to hear about your experience, both with the coat and with trying to get support. That’s understandably frustrating, especially when you initially loved the item. A rip after just three months of normal wear certainly isn’t what we’d expect, and we’re disappointed to hear this happened. We also regret that you found it difficult to reach the right support option, that’s not the experience we want for our customers. If you’re willing, please reach out to us again via our chat service or email to customerservices@hobbs.co.uk (please reply to the auto reply as well if emailing), including your order number and a photo of the damage. This will ensure your message is routed correctly to the team who can review it properly. We appreciate you bringing this to our attention and hope we can look into this for you. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Great selection and variation of professional clothes.”

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Posted 1 month ago

“Easy to return if not happy with product”

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Posted 1 month ago

“lovely company supplying beautiful quality stylish clothes”

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Posted 1 month ago

“Fast delivery and well packaged.”

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Posted 1 month ago

“I love the Liana dress and in fact have it in three colours (green, violet and red!) It’s smart, comfortable and hangs so well. I wore one for our daughter’s wedding and wore matching shoes and fascinator (all from Hobbs). Would highly recommend!”

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Posted 1 month ago

“Lovely dress”

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Posted 1 month ago

“Excellent tracked delivery. Would buy from Hobbs again.”

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Posted 1 month ago

“Avery pretty easy to wear dress .hanging up waiting for somewhere to gob”

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Posted 1 month ago

“THe necklace is lovely. However I paid for next day delivery and it took a week to arrive. I have requested several times for refund on the postage and still await a reply.”

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Posted 1 month ago

“Very comfy flattering design”

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Posted 1 month ago

“Never fail to deliver on understated style and comfort.”

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Posted 1 month ago

Hobbs is rated 4.4 based on 3,663 reviews