Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,670 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“My dress never arrived and customer service is both hard to contact by phone and fails to answer emails. Also not refunded yet”

Helpful Report

Posted 1 month ago

Hi, I’m really sorry to hear about this your order never arriving. I can see that your refund was processed on the 12th and should be with you by now. If you haven’t received it yet, please feel free to reach out to us again so we can look into this further for you. We’re happy to help.

Posted 1 month ago

“Always nice service for delivery and attractive contents.”

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Posted 1 month ago

“I’m buying from Hobbs now for many years and I am very happy with my purchases quality excellent and service excellent too . I love their garments most comfortable and easy to wear. Their cotton and linen garments are superb.”

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Posted 1 month ago

“Was looking for a petite fit & flare dress. Plenty of choice on website.”

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Posted 1 month ago

“Rarely disappointed in Hobbs clothes. A great variety to choose from. Love that Hobbs have a good choice of colours and patterns in their ranges. Some super greens too.”

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Posted 1 month ago

“Love Hobbs clothes they are so classie”

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Posted 1 month ago

“An excellent shopping experience both in-store and on-line; a quality produce with quality service.”

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Posted 1 month ago

“When arrived in a huge box covered in hair with a double pleat where had Ben ironed worn and returned very disappointed have returned item”

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Posted 1 month ago

Hello there, I’m really sorry to hear about the condition of your item on arrival and your disappointment with the packaging. We will ensure this is raised with our team to improve upon our services in the future.

Posted 1 month ago

“Nice clothes but a lot of the dresses are too short. I am 5ft 10”

Helpful Report

Posted 1 month ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that many of the dresses felt too short for you—especially at 5ft 10. We understand how important a proper fit is, and we appreciate you bringing this to our attention. I’ll pass your comments to our product team to review length options and consistency across styles so we can improve this for taller customers.

Posted 1 month ago

“Hobbs customer service resolved the issue with my previous parcel that was unfortunately lost, and I couldn’t be happier with the outcome. The customer service was absolutely excellent, and the communication throughout was clear, friendly, and reassuring. They handled everything quickly and professionally, which really restored my confidence. Truly outstanding support — thank you! 🌟”

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Posted 1 month ago

“Hobbs were more than helpful and went to extraordinary lengths to help me today in their Birmingham store. I certainly came out a very satisfied customer. Hobbs I will be purchasing from you in the future. Well done to the full Team.”

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Posted 1 month ago

“I buy a lot from Hobbs as their clothes are well cut and usually good fabrics are used.”

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Posted 1 month ago

“Love the colour and high quality fabric”

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Posted 1 month ago

“Perfect fit.”

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Posted 1 month ago

“Nice top, true to size. Very comfy to wear”

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Posted 1 month ago

“It's a perfect fit. I can't wait to wear it at my 1st championships show. I would not normally order online but so pleased with this dress.”

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Posted 1 month ago

“Product was not delivered, was returned to Hobbs with no delivery attempt. Contacted Evri and Hobbs and both had nothing useful to say. Returned my money and offered a discount on next purchase but when asked how that would work when deliveries weren’t being made, received no response. I expected more from Hobbs in terms of customer service (communication at least - initial response was AI!) and using a notoriously terrible company for shipping an expensive product. Went to a different brand instead.”

Helpful Report

Posted 1 month ago

Hello there, We’re really sorry to hear about the delivery issue and the lack of helpful responses from the carrier and our team. This is not the experience we want for you. We’ve flagged this with our logistics team to review what happened with Evri and to ensure this does not happen again.

Posted 1 month ago

“I was very pleased with the service i received including quick refunds for returmed items.”

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Posted 1 month ago

“As always, good quality clothes. I often buy in the sales for extra value. These stylish clothes are classic and therefore won't date. Love Hobbs.”

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Posted 1 month ago

“Great choice of clothes for every occasion, click and collect at shop no delivery charges and friendly knowledgeable staff who give excellent customer service.”

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Posted 1 month ago

Hobbs is rated 4.4 based on 3,670 reviews