Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,639 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I tried the dress on in navy and really liked it; however it is for a wedding & the shop assistant told me it was coming in light blue and was very helpful and put my details into the system so I was informed when it was available.”

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Posted 3 weeks ago

“Reliable quality clothing promptly shipped.”

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Posted 3 weeks ago

“Lovely staff”

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Posted 3 weeks ago

“Very quick and efficient service. Clothing came packed lovely”

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Posted 3 weeks ago

“Nice styles, reasonable quality and efficient dispatch of clothes. Returns made easy.”

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Posted 3 weeks ago

“Excellent as always. An online order, delivered to the local store in just three days. The staff were helpful and friendly.”

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Posted 3 weeks ago

“Friendly, helpful staff in store. Good shopping experience.”

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Posted 3 weeks ago

“I really like Hobbs clothes I just wish they would do more petite sizes.”

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Posted 3 weeks ago

“I rarely write reviews, but this bag is a perfect date-to-date tote. It's big enough to carry a notebook and a coffee mug, with room for other personal belongings. The item is very well made. It came packed excellently, and you had a feeling that you received a very luxurious good. I couldn't recommend it enough. I personally love the zip closure, as a Londoner, you never know when the rain is coming.”

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Posted 3 weeks ago

“I like the fact that Hobbs can be relied upon to produce great quality classic clothes which are finished well and are long lasting. The customer service at stores is always excellent.”

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Posted 3 weeks ago

“Always can rely on quality and size options, I have been a customer (online and in the store) for almost a decade.”

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Posted 3 weeks ago

“With Hobbs you can always rely on a quality product and the staff are lovely and helpful in the Buchanan Street store in Glasgow. I have shopped in Hobbs for years and I am a total fan. Looking forward to the next season designs and the only problem..... what to pick! Keep up the great work Hobbs.”

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Posted 3 weeks ago

“Hobbs is definitely the place for good dresses for the more mature lady. I have found several dresses to suit me which don't look foolish on a mature lady. Well done Hobbs.”

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Posted 3 weeks ago

“Love Hobbs!”

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Posted 3 weeks ago

“Good quality and efficient service.”

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Posted 3 weeks ago

“Lovely selection, good value, true to size. Very happy with my dress purchase. Good customer service.”

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Posted 3 weeks ago

“I really enjoy the fashions available at Hobbs . They are smart and can often be dressed up or down depending on the outing . Hobbs website is always easy to navigate and Hobbs always keep you upto date with progress of order . Hobbs is a must for me .”

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Posted 3 weeks ago

“Very quick delivery. Beautiful dress but colour not quite right for me. Refund processed quickly.”

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Posted 3 weeks ago

“Beautiful soft pink cardigan. Sets off an elegant dress perfectly.”

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Posted 3 weeks ago

“Placed order, given delivery estimate. No communication re dispatch. Day before the last date for delivery, emailed customer service. Item was delayed. Still no indication of delivery date. Emailed again, they were trying to source a pair from a store even though they were still shown as in stock on the website. With no firm delivery date available I decided to order a second pair on next day delivery. Received an email to say they were delayed! No reason given. Though they did say they would refund my delivery charge. Then the first pair were delivered. I had still not heard anything about delivery of the second pair. I emailed again, this time they hadn't been sent because 'the delay was caused by the item waiting to be claimed by one of our stores due to low stock availability at the warehouse' I replied and asked for this order to be cancelled, the reply was the item had to be delivered! Then returned, then a refund could take up to 14 days! After a few more emails, they agreed to cancel the order and refund within 3-5 working days. It is now 2 days later and I still have not had confirmation of the order cancellation. They have however given me an e gift card in compensation but I probably won't use it as I cannot see me ever ordering anything online from them again”

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Posted 3 weeks ago

We’re really sorry for the repeated delays and the lack of clear information on your orders, Sarah. This isn’t the experience we want you to have, and we understand your frustration. If there’s any outstanding amount or guidance needed on the e-gift card, we’ll clarify and resolve it promptly. If you’d like us to look into alternatives or assist with new orders, please contact us with your order number and we’ll prioritise it. Team Hobbs

Posted 3 weeks ago

Hobbs is rated 4.4 based on 3,639 reviews