Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Always classic and quality fabrics, construction, and lasting but not boring style.”

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Posted 2 weeks ago

“Lots of lovely clothes and accessories.”

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Posted 2 weeks ago

“Garment did not arrive and now is out of stock. Poor service and you need to use a more creditable courier.”

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Posted 2 weeks ago

Hi there Claire, We’re sorry to hear your garment didn’t arrive and is now out of stock. Your comments regarding the courier service will be passed to the relevant team. Kind regards, Team Hobbs

Posted 2 weeks ago

“Such a lovely dress, right length for pettite. Just the right dress for a summers day or to be worn on holiday.”

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Posted 2 weeks ago

“Not same quality as my navy GIA jeans. Fabric stiffer than my navy jeans therefore not as happy with these as my navy velvet jeans.”

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Posted 2 weeks ago

Hi Christine, I’m sorry to hear the Hobbs jeans don’t match the quality of your navy GIA pair. Please share your order number and the email used for the order, and if possible a photo, so we can investigate the fabric difference and arrange the best next step (exchange or refund). Kind regards, Team Hobbs

Posted 2 weeks ago

“Usually I buy a stretchy Hobbs dress every season. Nothing has been catching my eye until this dress. It looks as nice as on the picture and a good fit.”

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Posted 2 weeks ago

“I love Hobbs clothing - their quality and tailoring is good and the clothes well finished. I live in Malta but buy my clothes online or when I am in the UK. Thank you Hobbs for making it possible to buy your clothing”

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Posted 2 weeks ago

“Had my order delivered into the shop. Great service from Hobbs as usual. Everyone at the Edinburgh shop are very friendly and helpful.”

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Posted 2 weeks ago

“great service and items arrived much earlier than expected thank you”

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Posted 2 weeks ago

“Most of my wardrobe is Hobbs....I am a Hobbs girl!!”

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Posted 2 weeks ago

“First time shopping with Hobbs - I loved the packing and invoice. Added to it being a quality item of clothing. Everything went well and I was updated throughout the order process and delivery was on time.”

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Posted 2 weeks ago

Hi Melanie, Thank you for your feedback and for choosing Hobbs. We’re delighted you were happy with your Skylar Trench Coat, the packing, the quality, and that you were kept updated throughout with on-time delivery. Thank you for your support and we look forward to welcoming you back soon. Kind regards, Team Hobbs

Posted 2 weeks ago

“Received my order very promptly…..package left outside it only came in a box and the dress was only loosely covered in plastic but if it had been raining heavily it may have been damaged”

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Posted 2 weeks ago

Hi there, Thank you for your feedback and for choosing Hobbs. We’re glad your order arrived promptly, and we’re sorry the packaging could have offered better protection. We’ll review our packaging standards to prevent any rain damage in the future. Kind regards, Team Hobbs

Posted 2 weeks ago

“Excellent quality and value for money”

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Posted 3 weeks ago

Hi Anna, Thank you for your fantastic feedback. We’re thrilled you’re happy with the quality and value. We appreciate your support and look forward to welcoming you back soon. Kind regards, Team Hobbs

Posted 2 weeks ago

“Just what I was looking for love the colour works under a jacket I have purchased . would recommend.”

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Posted 3 weeks ago

Hi Elizabeth, Thank you for your feedback. We're glad you love the colour of your Fern Cotton Jersey Button Back Printed Top and that it works well under a jacket—enjoy! Kind regards, Team Hobbs

Posted 2 weeks ago

“II ordered two dresses to be delivered instore. One arrived slightly before the other but both were there when I went in to collect. Garments were well packaged and not too creased from being folded.”

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Posted 3 weeks ago

Hi there, Thank you for your review. We’re glad both dresses arrived and were well packaged. We appreciate your support and look forward to welcoming you back soon. Kind regards, Team Hobbs

Posted 2 weeks ago

“Excellent service”

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Posted 3 weeks ago

Hi Linda, Thank you for your fantastic feedback. We’re delighted you experienced excellent service. We appreciate your support and look forward to welcoming you back soon. Kind regards, Team Hobbs

Posted 2 weeks ago

“I didn’t receive my order it was left on neighbours step and their away for 3 months. I would like to return my purchase please.”

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Posted 3 weeks ago

Hi Sascha, I’m really sorry to hear your order wasn’t delivered as expected and that a neighbour received your package. That’s understandably frustrating. A returns label has been emailed to you but please contact our customer care team for further assistance. Warm regards, Team Hobbs

Posted 2 weeks ago

“Hopeless service. Order hasn’t arrived but i have been charged for it”

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Posted 3 weeks ago

Hi there, We’re very sorry to hear that your order hasn’t arrived and that you’ve been charged for it. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Looking at your click and collect order it was dispatched on 28/04/23, so I hope that you now have your order if not please do contact the store. Kind regards, Team Hobbs

Posted 2 weeks ago

“Has a wide selection,including petite variations. Find armholes are far too big on all products.”

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Posted 3 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear that the armholes on our products feel too large and that this affected your experience. Warm regards, Team Hobbs

Posted 2 weeks ago

“I would highly recommend Hobbs clothes - the fit is very good and apart from the delivery of the shoes I ordered - see below the delivery is quick.”

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Posted 3 weeks ago

Hi Sheila, Thank you for your kind recommendation and for sharing your feedback. We’re glad the fit is very good. We’re sorry there was an issue with the delivery of the shoes and will review our delivery process to prevent this in the future. Kind regards, Team Hobbs

Posted 2 weeks ago

Hobbs is rated 4.4 based on 4,591 reviews