Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,691 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,691 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Sizing rather random of late”

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Posted 2 months ago

Hi J, We’re sorry to hear about the inconsistent sizing recently. We’ve noted your feedback and will pass it to our product team to look into improving fit consistency across styles. Kind regards, Team Hobbs

Posted 1 month ago

“I ordered two items the sane in two sizes. I received one pair of trousers and a top I did not order. Returned items to a store who could not accept the return. Had to return by post”

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Posted 2 months ago

We’re really sorry to hear about the mix-up with your order and the trouble with the return. We’d like to help sort this quickly. Please contact our Customer Care with your order number and a brief description of what happened (including the items you received by mistake and any return details), and we’ll investigate and resolve this right away.

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Love Hobbs clothing. Very classic and durable.”

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Posted 2 months ago

“Love how the gift card is presented in a little gift box. Unfortunately there were issues with online delivery.”

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Posted 2 months ago

“Lovely jacket which would be even better if 2"longer, at least for me. Beautifully packed so arrived in excellent condition. Highly recommend.”

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Posted 2 months ago

“Arrived promptly.”

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Posted 2 months ago

“Very high quality clothing. Will certainly be ordering more!”

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Posted 2 months ago

“The dress is really beautiful with exquisite rose flowers. Will wear it for the birthday celebration this summer. Delivery was fast. 4 stars for packaging--the delicate silk dress was wrapped in two pieces of tissue paper, no bag or hanger. Luckily, it didn't get ruined or soiled upon arrival, with all the wet snow in my area.”

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Posted 2 months ago

“I purchased a pair of gloves as a gift for my wife. When she tried them on there was a large hole where the stitching had failed. When I contacted Hobbs to explain I received an automated reply from a bot stating 'it sounds like you want to make a return.' I have returned the gloves and will have to wait for a refund before purchasing a repllacement, there is no exchange option for online purchases. Customer service is non existent and it was extremely disappointing for my wife to open a gift in such shabby condition.”

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Posted 2 months ago

We’re really sorry to hear about the defective gloves and the automated reply you received. This isn’t the experience we want for our customers. Please contact our Customer Care with your order number and a quick photo of the hole/stitching issue, and we’ll prioritise a refund or replacement as you prefer and investigate the service issue you encountered.

Posted 2 months ago

“Fantastic selection of clothing and very quick delivery.”

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Posted 2 months ago

“A nice edition to a smart dress that I bought for a wedding.”

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Posted 2 months ago

“Always a fan of Hobbs!”

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Posted 2 months ago

“Lovely quality”

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Posted 2 months ago

“I have a navy one which I love. Sadly the yew green one arrived with a hole in it on the shoulder. Currently the matter is with customer services. Having worn the brown one once, I was just ironing it and noticed a hole in the left shoulder of this jumper. So disappointed. I will not be buying these again unless I can try on instore to check for holes”

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Posted 2 months ago

Hi Tessa, We’re very sorry to hear about the defects with both items and the disappointment this has caused. This isn’t the experience we aim for. We’ve noted your feedback and will pass it to our product and customer care teams to investigate. I can see this is being resolved however, we apologise again for the inconvenience. Kind regards, Team Hobbs

Posted 1 month ago

“Hobbs have clothes that suit me.”

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Posted 2 months ago

“Hobbs provide excellent customer care. Their designs are elegant and of superior quality.”

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Posted 2 months ago

“Trousers are often too long and not available in petite ranges”

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Posted 2 months ago

“I ordered this to collect from a store. It came in good time and the staff were helpful”

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Posted 2 months ago

“Excellent quality, and great value for money”

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Posted 2 months ago

Hobbs is rated 4.4 based on 3,691 reviews