Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,616 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Excellent”

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Posted 1 month ago

“Very pretty dress, I bought it in a size 12 regular and 14 petite and decided the 12 regular was a better fit for me.”

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Posted 1 month ago

“Hobbs design and fit suit me.”

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Posted 1 month ago

“Swift delivery and easy returns”

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Posted 1 month ago

“Has a beautiful selection of women clothing.”

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Posted 1 month ago

“Wonderful staff at Cheltenham store.”

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Posted 1 month ago

“Easy to purchase online. Fast delivery andexcellent customer service. .”

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Posted 1 month ago

“Excellent fit. Comfortable and stylish.”

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Posted 1 month ago

“Item arrived dirty and damaged. Not sure why it left the warehouse in such condition.”

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Posted 1 month ago

Hi there, I’m really sorry to hear your item arrived dirty and damaged. That’s not the standard of care we want to provide, and I can understand how frustrating this is. If you’d like, please share your order number and, if possible, a photo of the damage. We’ll arrange a replacement or a refund as quickly as possible and review our packing process to prevent this from happening again. Thank you for letting us know so we can make this right. Kind regards, Team Hobbs

Posted 1 month ago

“Very poor customer service -Cost of returns and the Non acceptance of returns to stores when purchased online.”

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Posted 1 month ago

Hi Frances, I’m really sorry to hear about the poor customer service and the issues with online returns and in-store acceptance. That isn’t the experience we aim for. If you’d like, please share your order number and details of the purchase and the store’s return policy you were told about. We’ll review the situation and help find the best solution, including any possible return options and costs. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Arrived on time.”

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Posted 1 month ago

“Fast delivery”

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Posted 1 month ago

“Very fine fabric. Unfortunately it don’t suit me.”

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Posted 1 month ago

“They looked lovely but when they were delivered one was broken! I had a Hobbs birthday voucher for £20. I chose to spend on these earrings- BAD choice. Delivered damaged. Hobbs charged me full price even though they had 20% off. They then charged me £3.95 for delivery! On refunding a damaged good, they refunded me £5 but no delivery charge. Wished Hobbs had never given me a £20 birthday gift! They cost me £3.95 for absolutely NOTHING!!! DISGUSTING”

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Posted 1 month ago

“Dealt with return and refund very well.”

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Posted 1 month ago

“I still haven’t received it! If I had known you use Evri I wouldn’t have ordered it!”

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Posted 1 month ago

Hi Deborah, I’m really sorry to hear you’re still waiting and that you’ve had a poor experience with Evri. That isn’t the service we want to provide. If you’d like, please share your order number and we’ll look into what happened with the delivery and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 month ago

“I've been a customer for many years but these days I'm often disappointed at obvious cost cutting and synthetic fabrics. Sizing can be very irregular.”

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Posted 1 month ago

Hi there, I’m really sorry you’ve felt disappointed with recent items and the sizing inconsistencies. We appreciate your longstanding support and want to make this right. If you’d like, please share your order number and we’ll review the sizing and fabric details, and arrange an exchange or refund where needed. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Not worn as yet but looks very nice”

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Posted 1 month ago

“I ordered the dress and it didn't take long to arrive, delivered by a very polite young man. I actually ordered 2 sizes and when I returned one of them it was a very easy process. Thank you.”

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Posted 1 month ago

“Love the style, colours and fit of the Carly dress. Always get compliments when wearing!”

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Posted 1 month ago

Hobbs is rated 4.4 based on 5,616 reviews