Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I like Hobbs very much. Excellent customer service.”

Helpful Report

Posted 1 month ago

Hi Geraldine, Thank you so much for your lovely feedback—we’re really pleased to hear you’ve had a positive experience with our customer service. We truly appreciate your support and look forward to helping you again whenever you need us.

Posted 1 month ago

“They are very big in my usual size so had to return. Sent for another pair in a smaller size. These too are a little big but acceptable. The fabric is good and shape what I want.”

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Posted 1 month ago

Hello Andrea, Thank you for taking the time to share your feedback. We’re pleased to hear that you like the fabric quality and the shape of the Alessia linen trousers. The Alessia trousers are designed with a wide-leg, relaxed fit, which can result in a more generous feel. We appreciate you highlighting the sizing, and your comments will be shared with our team as we continue to review and refine our fit. Kind regards, Team Hobbs

Posted 1 month ago

“I bought Hobbs silk cream and green dress and the satin shoes for my summer wedding,both are lovely quality and fit perfectly. I received regular communication and hope to use Hobbs again in the future.”

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Posted 1 month ago

Hi Tracy, Thank you so much for your lovely feedback—we’re delighted to hear that your silk dress and satin shoes were perfect for your summer wedding. It’s wonderful to know you were happy with the quality, fit, and communication throughout your order. We really appreciate your support and look forward to helping you again in the future. If there’s anything you ever need, please don’t hesitate to let us know.

Posted 1 month ago

“Ordering process was easy”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Beautiful dress. Softer colours in person.”

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Posted 1 month ago

“First time ordered. Happy with ordering online and email correspondence. Happy with my purchase and quick refund for items I returned.”

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Posted 1 month ago

“Staff are always very pleasant and helpful”

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Posted 1 month ago

“nice styles of clothes an very good customer service in-store.”

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Posted 1 month ago

“Delivery was absolutelty fine for this item.”

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Posted 1 month ago

“Hobbs seem to be getting their unique style back this season reference clothes. Since Hobbs have stopped stocking Italian made shoes the styles are a bit the same.”

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Posted 1 month ago

“I was looking for a dress for a winter wedding and saw this dress, it perfect. However a little too long, but easily shorten.”

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Posted 1 month ago

“Lovely sandals, fit is great. Good choice for summer”

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Posted 1 month ago

“Good for formal wear. Mainly have to buy on line for petite.”

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Posted 1 month ago

“Lovely dress but not for me so sent back. Only issue was that I ordered a 14 & 16. The 14 arrived separately and was the midnight purple not the blue that I'd ordered. Sent them all back together but initially was only refunded for the 2 jackets and one dress. After an email to Hobbs, the 14 dress was refunded so all sorted.”

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Posted 1 month ago

“Great shop. Return costs too expensive.”

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Posted 1 month ago

“Good service but returns a bit slow”

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Posted 1 month ago

“Hobbs styles and fabrics make for great outfits”

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Posted 1 month ago

“The coat is lovely (if a little creased). What was extremely disappointing was the courier Evri. I had to wait for over 2 weeks for delivery. Very poor tracking system, as well as misleading.I only received the package after I contacted Hobbs. From there on, service much improved. Not at all impressed with Evri as a courier.”

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Posted 1 month ago

“My go to place for all my work wear, occasionwear and jumpsuits. Recent purchases have either been spot on or wide off the mark. Shame recent dispatches utterly disregards the item. Having a £200 dress arrive in a tiny bag and crumpled is a real shame.”

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Posted 1 month ago

Hobbs is rated 4.4 based on 4,584 reviews