Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,699 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Lovely shopping experience, the skirt was beautifully packaged”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. We’re delighted you enjoyed the shopping experience and that the skirt was beautifully packaged. If there’s anything else you need, just let us know.

Posted 2 months ago

“Very slow to refund money when returning goods.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. We’re sorry the refund took longer than expected. If you’d like us to look into your refund or help with a return, please let us know and we’ll assist you promptly.

Posted 2 months ago

“I bought the trousers first to see if they were a good fit.they were so I ordered the jacket as I wanted it as a trouser suit.it came and is a really nice fit.vert pleased with them both and would highly recommend this site for quality goods.”

Helpful Report

Posted 2 months ago

Hi Sandra, thanks for your review. We’re delighted you’re happy with the fit and would highly recommend us. If there’s anything else you need, just let us know. We are always happy to help!

Posted 2 months ago

“I love this brand! Everything I own is high quality.”

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Posted 2 months ago

Hi Magdalena, thanks for your review. We’re delighted you love the brand and that you find the quality excellent. If there’s anything else you need, just let us know.

Posted 2 months ago

“Great and speedy service”

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Posted 2 months ago

Hi there, Thanks for your review. We’re glad you found our service great and speedy. If there’s anything else you need, just let us know.

Posted 2 months ago

“Dear Hobbs Team, I have returned my recent order, as unfortunately the item did not fit properly.”

Helpful Report

Posted 2 months ago

Hi Sahereh, We’re sorry to hear the item didn’t fit. Thanks for letting us know. If you’d like help with a different size or an alternative, we’re happy to assist.

Posted 2 months ago

“I know the boots would have been perfect - I own lots of Hobbs footwear - but they arrived too late for me to collect for the event I wanted them for sadly”

Helpful Report

Posted 2 months ago

Hi Nicola, Thanks for your review. We’re sorry the boots arrived too late for your event. If you’d like help with a return or future delivery options to avoid delays, please let us know and we’ll assist you promptly.

Posted 2 months ago

“Good quality items and easy to order online.”

Helpful Report

Posted 2 months ago

Hi Teresa, thanks for your review. We’re delighted you found good quality items and easy to order online. If you need any help in the future, just let us know!

Posted 2 months ago

“I have a few items from Hobbs which I love, quality, style, fabric and fit. The lovely wool blend jacket unfortunately had to be returned, not petite so the sleeves far too long. I would have ordered the previous tweed jackets but again not petite. Please gives us smaller ladies more choice.”

Helpful Report

Posted 2 months ago

Hi Janet, thanks for your review. We’re glad you love the quality, style, fabric and fit. We’re sorry the wool blend jacket and tweed weren’t petite. We’ll pass your feedback about more petite options to our product team. If you’d like help finding petite fits or alternatives, please let us know.

Posted 2 months ago

“Usually great design”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. We’re glad you think the designs are usually great. If there’s anything else you’d like to share or need help with, just let us know.

Posted 2 months ago

“Very pleased with the customer service.”

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Posted 2 months ago

Hi Gill, thanks for your review. We’re delighted you’re pleased with the customer service. If there’s anything else you need, just let us know.

Posted 2 months ago

“Easy to order and picked up from store. Staff in store very helpful.”

Helpful Report

Posted 2 months ago

Hi Rosemary, thanks for your review. We’re delighted you had an easy ordering and pickup experience and that our in-store staff were helpful. If there’s anything else you need, just let us know.

Posted 2 months ago

“I bought this jacket on sale in a size 14 because my chest is larger than a size 12. The color is beautiful and the fit across the chest is good. My only disappointment is that the style feels quite classic rather than modern, and the wool fabric is quite coarse and rough to the touch. I wish it were made with a softer wool — that would make it much more comfortable to”

Helpful Report

Posted 2 months ago

Hi Zohreh, thanks for your review. We’re glad the colour and fit work well for you. We’re sorry the style felt too classic and the wool is rough to the touch. We appreciate your feedback and will pass it to our product team. If you’d like help finding a softer fabric or a more modern style, let us know.

Posted 2 months ago

“I have been with Hobbs for 25 years. I have purchased many items of clothing I.e shoes, dresses, handbags and items of jewellery and have been happy with my purchases”

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Posted 2 months ago

“Lovely store and easy too order items online.”

Helpful Report

Posted 2 months ago

“Hobbs have beautiful clothing, well made and offer petite sizing which i need. Please speed up your refund policy.”

Helpful Report

Posted 2 months ago

“Always good quality”

Helpful Report

Posted 2 months ago

“Whilst the show itself was lovely it was huge. No way was that a size 4!”

Helpful Report

Posted 2 months ago

Hi Anna, Thanks for your feedback. We’re glad you enjoyed the item, though we’re sorry to hear the size felt off. We’ll pass your comment on to the team. If you’d like help with sizing or alternatives, please reach out and we’ll assist.

Posted 2 months ago

“Lovely sweater. Great quality and good fit”

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Posted 2 months ago

“My first Hobbs purchase and I wasn’t disappointed. The dress fits perfectly, it is so well made and the fabric hangs beautifully”

Helpful Report

Posted 2 months ago

Hobbs is rated 4.4 based on 3,699 reviews