Hobby Lobby Reviews

"Store #260 in Columbus Georgia is fantastic!\r\nOn 3-22-24 I took a puzzle to be framed. The sad part was there was one piece missing. I had opted to just leave it as is as to not draw more attention to it. Tracy, Kevin and Stuart were aware of this and noted it on the ticket.\r\nWhen I returned to pick up the framed poster\u2026\u2026amazingly I could not locate the missing piece as I looked at the picture. They had camouflaged the missing piece so that it did not even appear missing. It was amazing!\r\nThe shear fact that they took it upon themselves to make my puzzle picture perfect as possible meant a lot. That kind of customer service is just wonderful and why I love shopping this store.\r\nThank you and have a fantastic day!\r\nI"

"Disappointed in customer service and the manager during recent visit to purchase yarn on sale for 30% off ALL yarn. I asked a very sweet lady in that dept if a box set of yarn was included she said yes. The cashier called her and got confirmation, and said sorry, it was her mistake, but to let me have it because she had told me it was. but the cashier told her front end supervisor who yelled NO! It's not, then called the store director and told her, and was told NO its not. I walked out after telling the two up front to keep my basket full of stuff. I'll go to Michael's. I only gave more than 1 star for the sweet lady who works back in that department, who sadly will probably get the blame. I'd give zeros to the two girls up front and the manager who allowed this kind of customer service. I worked in public 40 years old school ways...keep customer happy so they will come back again. The signs hanging up says ALL YARN 30% off. No mention of any exclusions. My daughter was so angry about it, she almost took her $51 yarn purchase back for a refund.\r\nGuess Hobby Lobby Abilene can afford to lose customers. Very disappointing shopping trip after driving 25 miles to shop with granddaughter who loves to crochet. I called corporate and got an apology. That's all."

"I went to Hobby Lobby in Foothill Ranch last week in order to replace some flora pieces in a pretty pot that I have. I was beautifully surprised with a very clean and organized section in the floral department. I was quickly able to locate what I wanted since everything was organized and easy to find. This section was not only clean and organized but also well stocked. Thank you for keeping a beautiful floral department."

"I went to Hobby Lobby in Foothill Ranch last week in order to replace some flora pieces in a pretty pot that I have. I was beautifully surprised with a very clean and organized section in the floral department. I was quickly able to locate what I wanted since everything was organized and easy to find. This section was not only clean and organized but also well stocked. Thank you for keeping a beautiful floral department."

"The prices are good but the lines rival Walmart's ridiculous business practices. Now I know why a lot of people buy online. And the manager is no where to be found!"

"We went to Howthorne store to buy shadow box for our special piece of cloth that had an original hand message by legendary person. It was a surprise birthday gift for our friend. \r\n\r\nWe believed that it'd be worth to wait for 5 days...but everything turned out to be nightmare by extremely rude and arrogant store manager Cassandra. \r\n\r\nWhen we went to the store on our way to friend's party (it was 2 days after store pick up date) we saw only empty shadow box on the floor without chef coat inside, no covering, no touch up frame work but just our name on it. We asked a framer where our coat was but framer told us that he didn't know this order. And he needs a lot of time to do this job and asked us to come back another day. So, we asked him to call a manager. \r\n\r\nWe waited for 15 minutes until manager, Cassandra showed up. The first word she said was \"Okay! unfortunately I don't know anything about that!\" then \"I don't know who took this order but I can't help you to finish our job before your party, you have to wait 2 or 3 hours more\" Maybe you can go to Micheal and they can probably do faster\". She's never said any polite words like \" I wish I could do...\" or \"Is there anything I can help you with?\", even \"Sorry\" word until I mentioned!\r\n\r\nHer voice was loud and high with power like hysterical teacher was talking and she blamed this case on her associates. She was kept telling us she didn't know about this. She didn't even care that she made a big moment with her voice at store. I think Hobby Lobby assigned definitely wrong person as a manager. My husband and I both work at service industry over 20 years and she was the worst manager we ever met. I hope this post will encourage someone who are victims like us. We'll report her attitude to head office,too as well as other social media.\r\n\r\nAdditionaly, she was VERY KINDLY told us as below...\r\n\r\nWe don't have to do the job for you if you are not satisfied with our service! Our framers were not trained well that's why work is slow, our store was just opened two month ago and we don't have not enough associates, some of them didn't do the way I taught, you better to go to another store! Our order system was supposed to be like that...brah brah brah...\r\n\r\nWe ended up showing a party 3 hours delay without birthday gift."

"Hobby Lobby Sold me a FULL price Cricut air explore air 2.... only to realize that the product they sold me was used, dirty, damaged and missing parts. Hobby lobby refused to refund or exchange the product. They made me feel as if I STOLE this Cricut or was trying to scam them. When in reality they SCAMMED ME! Even with my original receipt they would not help at all! Basically they stole $300 from my account! Hobby lobby corporate was not helpful and agreed with the store manager about not exchanging the product!"