We went to Howthorne store to buy shadow box for our special piece of cloth that had an original hand message by legendary person. It was a surprise birthday gift for our friend. We believed that it'd be worth to wait for 5 days...but everything turned out to be nightmare by extremely rude and arrogant store manager Cassandra. When we went to the store on our way to friend's party (it was 2 days after store pick up date) we saw only empty shadow box on the floor without chef coat inside, no covering, no touch up frame work but just our name on it. We asked a framer where our coat was but framer told us that he didn't know this order. And he needs a lot of time to do this job and asked us to come back another day. So, we asked him to call a manager. We waited for 15 minutes until manager, Cassandra showed up. The first word she said was "Okay! unfortunately I don't know anything about that!" then "I don't know who took this order but I can't help you to finish our job before your party, you have to wait 2 or 3 hours more" Maybe you can go to Micheal and they can probably do faster". She's never said any polite words like " I wish I could do..." or "Is there anything I can help you with?", even "Sorry" word until I mentioned! Her voice was loud and high with power like hysterical teacher was talking and she blamed this case on her associates. She was kept telling us she didn't know about this. She didn't even care that she made a big moment with her voice at store. I think Hobby Lobby assigned definitely wrong person as a manager. My husband and I both work at service industry over 20 years and she was the worst manager we ever met. I hope this post will encourage someone who are victims like us. We'll report her attitude to head office,too as well as other social media. Additionaly, she was VERY KINDLY told us as below... We don't have to do the job for you if you are not satisfied with our service! Our framers were not trained well that's why work is slow, our store was just opened two month ago and we don't have not enough associates, some of them didn't do the way I taught, you better to go to another store! Our order system was supposed to be like that...brah brah brah... We ended up showing a party 3 hours delay without birthday gift.