Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.08

1.1 Rating 534 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

Write Your review

Tell us how Holiday Autos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Autos 5 star review on 9th August 2025

Andrea Curry

Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented a car in Brazil through Holiday Autos. Due to exceptionally heavy traffic on the way to Belo Horizonte airport we arrived too late. The lovely local company stated that they would not charge us and that Holiday Autos would refund us. However, Holiday Autos are refusing to refund us stating that 'we will not be able to offer you a refund of the unused rental on this occasion. Please be advised that as per the agreed terms and conditions, we are unable to offer a refund in case you do not collect your vehicle at the desk: If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Be aware of this blatant scam. Holiday Autos retain the money reimbursed by the hire car companies!!”

Helpful Report

Posted 6 years ago

“Just trying to warn people OFF using holiday autos. I used them to book a hire car through Sixt in Portugal last year. Basically there were hidden costs when I picked up the car despite clearly stating a completely different final payment fee on booking confirmation. They attempted to justify this as being optional extras at time of rental. Despite proving the only optional extras I took were paid for seperately by sending them further corresponance, they have decided to ignore my dispute and to this date have received no official reply to acknowledge the proof I sent them. So in other words they've had my money and couldn't care less. All I asked for is a bit of honesty and in turn peace of mind to enjoy a well earned holiday. But got nothing but deceipt, lies and stress.”

Helpful Report

Posted 6 years ago

“BUYER BEWARE – HOLIDAY AUTOS HIDES BEHIND SMALL PRINT TO AVOID CUSTOMER REFUNDS. I used HOLIDAY AUTOS to arrange a car hire for a week in Israel. I am a pensioner, getting a bit forgetful...and I double booked the hire. The duplicated booking was made approximately 2 months after the first booking. Same pick up date same departure date etc. When I arrived at Tel Aviv airport, the local car hire company advised me of the double booking, told me that they had cancelled the duplication and suggested that I get in touch with HOLIDAY AUTOS to process my refund. When I got back to the UK I contacted HOLIDAY AUTOS and gave them the details provided by the local company showing the car I had hired as well as the cancellation details. I asked them to refund the duplicated payment. I waited over 2 weeks for the following reply: “Thank you very much for your correspondence. I am sorry to learn that you were unable to use one of the reservations you have made through Holiday Autos. Unfortunately we will not be able to offer you a refund of the unused rental on this occasion. Please be advised that as per the agreed terms and conditions, we are unable to offer a refund in case you do not collect your vehicle at the desk: If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. As both bookings were made online over 2 months part from each other, we would not count this a double/duplicate booking. I am sorry that we are unable to provide the solution you were hoping for on this occasion and I apologise for any inconvenience caused by this matter. Kindest Regards, Rebecca Holiday Autos Customer Care “ I have asked HOLIDAY AUTOS to reconsider their disingenuous position without success. I also asked if they could let me know if they made two payments to the local hirer, in which case I would get back in touch with them. HOLIDAY AUTOS have not provided such evidence. I can therefore only assume that HOLIDAY AUTOS have retained the duplicated payment, working on the basis that nobody is going to pursue a small repayment claim through the courts. SHAME ON THEM !!”

Helpful Report

Posted 6 years ago

“I had hired an Economy Car for a few day trip with the family in the region of Bologna. This happened on the 25th October 2018 around 14:00 PM. I booked throught Holiday Autos and was meant to pick up the car with Sicily by car. After a long wait at the desk I was told that they could not provide me with a car since my name in the card did not show fully. Only my surname and initial was showing. This obviously should not matter firstly because as a holder of the car I only have the secret PIN. Secondly, the name was still showing correctly ( although not in full). Here comes the part where Holiday Autos is involved. I called them to let them know what happened and to get my money back as in the T&C's nowhere is stated that the name has to be written in its entire form. instead it says the "name of the leading driver". The call centre was unhelpful to say the least. I asked to speak to a Manager and they said no one was onsite. after a long bargaining and long wait they put me through to a Manager. She did not listen to my complaint and kept on reiteraiting that there was nothing she could do and I just had to accept it and lose the money. I pointed her to the T&C's and the fact that there was no mention that full name ( name and surname) had to appear on the card. The Manager got frustrated and hanged up on me. I promised myself that this is the last time I would use the company. Taking legal action for 80 pounds or so is not worth it. They know that and take advantage of the fact that most customers will not pursue it further. So my intent here is to inform as many people as possible that this company is a scam and have no customer service if things don't turn out as expected. Stir Away for your own sake!!”

Helpful Report

Posted 6 years ago

“Dear Alessandro, many thanks for your email. I'm thrilled that you are willing to take the time to let me know that if i have an issue with the quality of the vehicle that I rented from YOUR website, that I should take it up with YOUR business partner. This absolutely makes no sense to me and I will reflect it on my next review of Holidayautos.com, the place to rent a car but don't expect any support. Your website is also a major part of the problem with it falsely advertising the supplier is based in the airport, should I take that up with the airport or perhaps your internet service provider since it seems Holidayautos.com isn't responsible for anything other than perhaps only it's commission???? Thankyou for your excellent customer support and service, it's really something to be proud of. Damien”

Helpful Report

Posted 6 years ago

“I made a reservation on Holiday Autos for a recent trip to Tulum, Mexico. My friend and I had wanted to drive to Chichen Itza early in the morning to avoid crowds. I knew none of the car rental places would be open at 6:30am so I looked at picking up the car the night before. My Holiday Autos reservation clearly promised me an 8:00pm pick up the night before. When I tried to called the partner company (Mex Rent a Car) to double check the pick up time, I was told that the business was only open until 6:00pm. My friend and I were out for the day and wouldn't have made it back in time to pick up the car. I inquired about a refund and the partner agency said to contact Holiday Autos directly. When I did so, and filed a claim as they advised, they refused to give me a refund based on the terms and conditions, “If you make a booking but do not collect the vehicle, no funds paid will be reimbursed.” I was not able to pick up the car because the time I had reserved was in fact, not available, thought Holidays Autos said something took no responsibility in misleading its client.”

Helpful Report

Posted 6 years ago

“Please stay away from holiday autos I booked a car hire for 01.01.19 in Istanbul Atatürk Airport when I arrived at the airport the car provider company saying you not booked a car in this airport he saying you booked an another airport which is Sabiha Gokcen International Airport istanbul and I got all documents with me and confirmed by email as well then I end of renting another car at airport for double price now I’m back to UK phoned them holiday autos ask them refund me the money they charged me they asked me to wait 20 working days”

Helpful Report

Posted 6 years ago

“Company offer very cheap rental but then trick you into purchasing expensive insurance with all sorts of criteria in small print. I was left with no car.”

Helpful Report

Posted 6 years ago

“I was missold on price and missold an insurance product (via AXA) that I was later told at the desk was worthless.”

Helpful Report

Posted 6 years ago

“Stay away from this company. Stay Away from these guys. I didn't collect the car as agent didn't have the car i had requested for. The process of refund should have been easy. I supplied relevant document signed by the agent that the car was not collected. ~Customer service wrote back to me requesting for my flight details. Absolutely random request. Tips - even if you decide to rent the car, don't buy any insurance from these guys. You can buy cheaper insurance directly from the company where you collect the car from.”

Helpful Report

Posted 6 years ago

“Useless. Having used this company for many years I booked a specific type of car for 2 seperate parts of a trip to Iceland early next year. Bearing in mind it will be winter, the car I booked was a car I know to be a 4wd. Something in the back of my mind told me to check- and I did. Their response is that although the booking is for a car that is a 4wd or equivalent an equivalent might not be a a 4wd!. When I queried this and asked if I booked a 4wd might I end up with a convertible I was told that a convertible is a specific type of car so no, whereas a 4wd is not a specific category its more like an expectaion of getting a car of a particular colour! Surprise surprise 4wd is a specific category on the hire comany's website. Holiday Autos told me the only way you can guarantee a 4wd car is to ask for it on arrival and book then and there and hope they have 1 in stock. Is that plausible- no. Will I ever use Holiday Autos again- no. Would I ever recommend them- no Why did I give them 1- because the system, does not allow me to give them the 0 they deserve. Patronising, rude and offensive and had cancelled my order before responding to my query, simply because I told them that if they did not get a satisfactory answer for me I would cancel.”

Helpful Report

Posted 6 years ago

“Worst hire car company I've ever used. Got left on an industrial estate in Devon without a car. The customer services person told me to source my own replacement and that they would reimburse me. I did this, and guess what... No reimbursement and further contact with the customer "service" team led them to ask me to prove the person told me this. How am I supposed to do that? Long story I know, but it all came from the fact that they are a 3rd party business and the company didn't have one single car available for me, when holiday autos told me its all booked. Buyer beware, steer clear”

Helpful Report

Posted 6 years ago

“Holiday autos charged me for car rental and fully comprehensive insurance (as they told me) and said when I get to the airport I would have nothing to pay except a deposit on my credit card, ok that's fine I thought , on arrival I was told I needed insurance from the car supplier , I told them I already it through holiday autos, they said that doesn't matter they are only a 3rd party so if I didint take it they wouldn't release the keys for the car , I ended up paying £196 for insurance and a deposit on the fuel , I got the deposit of £85 back for the fuel so £111 for insurance plus the £70 I had already paid holiday autos for 3 days car rental , it was a joke and would never use them again ,it's right what people say about cutting out the middle man , I certainly will be in future”

Helpful Report

Posted 6 years ago

“I rented a car to be picked up at Manchester Airport, US. When it was not there, I called Holiday Autos and was told it was Manchester Airport, UK and nothing in the invoice and receipts stated the pick up was in the UK. I was told nothing can be done for me and I can not talk to a supervisor.”

Helpful Report

Posted 6 years ago

“In July went to Cyprus , my wife was in wheelchair ,went to the desk , they said there is no car, and they had emailed Holiday autos to cancel, we had to hire a car from somewhere else cost us £350, contacted Holiday autos on return each week receive enail they are still looking into this, 4 months latter still no refund, will not answer there phone keep away from them”

Helpful Report

Posted 6 years ago

“Like other reviews here, appalling service. Didn't receive a flight number from airline until 2 days before booking. Tried to update them by email and phone, nothing from them. Flight was delayed, knew this sitting in departures. Tried to update them, nothing from them. Resulted in rental company being shut, had to rent another car last minute for £360, for 2 days!!!! A tiny Skoda Fabia. Such a joke. Emails them upon return and they told me, tough luck. Total and utter scumbags. Stay away from these thieves.”

Helpful Report

Posted 6 years ago

“Requested an economy car at Montpelier airport and got a mini.much too small for five people.no power Teeny went boot.this is a mis sold contract.if don't get refund by Monday going to trading standards and watchdog”

Helpful Report

Posted 6 years ago

“The website did not say that I needed to have an international driver's license and then the rental office refused to lend me the car. Afterwards, they refused to issue a refund even though the vehicle was never rented to me. It was a major inconvenience on my trip to a wedding that was only made worse by their email communication.”

Helpful Report

Posted 6 years ago

“Complete scam! Rental was advertised at an attractive rate (last-minute flight to visit sick relative). Booking never got confirmed. When I tried talking to them, they tried to say they could book with another provider for 7 times the initial rate. I then tried to cancel and they wanted £50. Absolutely unbelievable. NEVER USE!”

Helpful Report

Posted 6 years ago

“We reserved a car using Holiday Auto roughly a month ago. When we arrived at the location the car had been reserved, we were informed there were no cars available and our reservation would be canceled as a result. We ended up renting a car from a different rental agency directly. Our reservation was cancelled over a month ago at this point, and we have yet to be refunded the rental and insurance amounts, despite the immediate cancellation by the rental agency.”

Helpful Report

Posted 6 years ago

Holiday Autos is rated 1.1 based on 534 reviews