Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.08

“Beginning of March, on holiday in Mexico, I booked a car with Holiday Autos with a drop-off agency different from the pick-up one. Holiday Autos being only an intermediary, the rental had to be done with the physical renter Avis. When booking, in addition to the price of the rental, transfer fees of the car from one agency to another were charged. Since the pick-up agency was on an island, and in order to be sure that I could take the rental car out of the island, I sent an email to Holiday Autos before the 24-hour cancellation period to be sure that I could do it. Holiday Autos answered that there was no problem taking the car out of the island. The day before, I called Avis (which I had a hard time getting in touch with) who confirmed that it was completely impossible to get the car out of the island since it was illegal. I sent back several emails to Holiday Autos asking them to join Avis to confirm or deny what they told me in their email. But no feedback from them at all! They did not even bother to contact the rental agency. So I asked for the cancellation of my reservation at no cost since not only did their system let me make an impossible and illegal reservation but also they assured me by mail that there was no problem when I still had the option to cancel the reservation for free. My request for no charge cancellation fees was completely ignored and they charged me an amount equal to the amount of the rental. Because of Holiday Autos, I lost a lot of money and my last week of vacation was completely ruined because I no longer had the car that would have allowed me to carry out the planned program. I had to travel by local bus, which forced me to completely review my program. So, without hesitation, do not rely on those thieves who think only to take your money without worrying about the consequences of their own mistakes!”

Helpful Report

Posted 6 years ago

“Beginning of March, on holiday in Mexico, I booked a car with Holiday Autos with a drop-off agency different from the pick-up one. Holiday Autos being only an intermediary, the rental had to be done with the physical renter Avis. When booking, in addition to the price of the rental, transfer fees of the car from one agency to another were charged. Since the pick-up agency was on an island, and in order to be sure that I could take the rental car out of the island, I sent an email to Holiday Autos before the 24-hour cancellation period to be sure that I could do it. Holiday Autos answered that there was no problem taking the car out of the island. The day before, I called Avis (which I had a hard time getting in touch with) who confirmed that it was completely impossible to get the car out of the island since it was illegal. I sent back several emails to Holiday Autos asking them to join Avis to confirm or deny what they told me in their email. But no feedback from them at all! They did not even bother to contact the rental agency. So I asked for the cancellation of my reservation at no cost since not only did their system let me make an impossible and illegal reservation but also they assured me by mail that there was no problem when I still had the option to cancel the reservation for free. My request for no charge cancellation fees was completely ignored and they charged me an amount equal to the amount of the rental. Because of Holiday Autos, I lost a lot of money and my last week of vacation was completely ruined because I no longer had the car that would have allowed me to carry out the planned program. I had to travel by local bus, which forced me to completely review my program. So, without hesitation, do not rely on those thieves who think only to take your money without worrying about the consequences of their own mistakes!”

Helpful Report

Posted 6 years ago

“I called Holiday Autos as I am 24 years old and to hire a car in Ireland you are classed as a young driver so an additional price is added, therefore, talking to someone over the phone should have made this easier. The man I spoke with on the phone was very helpful although very hard to understand on the phone which made it a very lengthy 45-minute phone call and the company he recommended and that I ultimately booked through was a complete joke. The company they booked my hire vehicle was called Easirent is a completely unprofessional and disgraceful company. I was told as I am 24 years old I would need to leave a 1800euro deposit by the man I spoke with on the phone. On arriving in Dublin I was told the law had changed the day before I arrived and I would need to leave a 2500euro deposit. I received no email or notification informing me of this and I booked the car 3 weeks in advance. They then told me I would have to take out insurance with them... long story short they wanted 500euros with a 2500eruo deposit to hire a car for 4 days.... I was lucky I wasn't taken for a mug and left to hire a car from another company. I lost a £30 deposit I put down to hold the car and it cost me £45 in phone bills to call them. If you are reading this dont waste your time with this company its not worth the hassle when you are trying to have a stress free time on holiday. I have lost a total of £75 for a car that I never hired.”

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Posted 6 years ago

“I have just had a horrible experience with holiday autos in Judd street where I was meant to pick up my car for the school holidays today. I do not have a credit card -never wanted or needed one I use my debit card for everything. Beware you need a credit card to get one of their cars! I presumed my card would be fine. They would not let me have the car AND I have lost £178 car rental money! this was to entertain my 3 kids for the holidays ,we were going to visit family at the sea-side and now cannot! Holiday up the spout. Crooks.”

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Posted 6 years ago

“Beware of them !!! I have had a very bitter experience with holiday autos and Sixt combined. Booked a vehicle for 2 weeks from Manchester airport. Email said I had to take my licence, credit card and passport. On arrival I was asked for a second proof of address by Sixt which I did not have on me. As a result they cancelled my booking and left me high and dry late at night and refused to give a car. I did manage to get my credit card bill as second proof of address after about 30 minutes but I was told by Sixt guy that he had already cancelled my booking stating I had failed the address check. I then contacted holiday autos. They did not answer the phone despite me being on phone for 30 mins. I sent them messages on twitter which were responded to the next day stating that I would not get any refund as it was my fault for not producing the second proof of address. I feel like I have been conned by both Holiday autos and Sixt together. I have lost £300 as a result of a small technicality. Holiday autos refused to refund anything or cancel the booking. I feel like I have paid them for car and added insurance for nothing. I would never use holiday autos or Sixt ever again. Previous experience with Hertz was very good and smooth without all the fuss of 2nd proof of address.”

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Posted 6 years ago

“This company is a SCAM. Avoid!!!”

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Posted 6 years ago

“I make a reservation at 23-03-2019 in athens for 2 days, i paid full insurance for the car. when I arrived to the airport and I went to the office to receive my car they told me that the insurance that I have paid doesnt work for them and I had to pay again to the airport. I tryed to contact the HOLIDAY AUTOS by phone they dont answer, then I emailed them and they dont answer again. I want a refund for the full insurance I payed to them and cant contact them. I gave the papers to my lawyer and i will continue it till the end. THEY ARE CHEATING ON CUSTOMERS VERY BAD BEHAVIOUR.”

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Posted 6 years ago

“I have offered a car rental in Malta airport. I have been charged €531 for only one punctured tyre. €300 for a new tyre and €150 for admin charges plus €81 taxes. I purchased extra insurance to cover any cost. AXA insurance which goes with this car rental, form the whole cost I have only offered £80 for new tyre and £100 administrative charged. Holiday auto in response to that replied me ; that’s what it is; NOT fair!”

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Posted 6 years ago

“This company is unbelievably unprofessional Booked and paid for a hire car through Holiday Autos for collection in New Zealand. When we arrived to collect the car they requested payment. I produced documentation to prove I had already paid, but Holiday Autos had not entered the details onto Avis’s system. After a very lengthy phone call to Ireland and “customer Service” we were no closer to finding a solution. Ended up paying for the car again. Then the fun started 20 emails later, over a period of 11 weeks I finally received my refund of £336”

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Posted 6 years ago

“Booked with holiday autos then when I arrived in Crete I was passed to another company Surprice, On my booking form which I still have it stately says the fuel would be full and return full. This was not so it was empty and I was sent to fill it up. Fill it up I did only had it three days but they would not give any money back. They are a rip of company would not recommend them. I will also put this on Facebook”

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Posted 6 years ago

“Awful service Took our money and when we got to Tenerife the car hire said because we were an hour late because of our flight it was another €13 a day same thing happened to couple behind us. Holiday autos said I did not provide my flight number but I did so I went to euro car next door and they provided a car at the extra cost it would have cost me. The other car hire company were laughing there heads off.”

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Posted 6 years ago

“Total scam. Booked car from Liverpool Airport costing £27. Wife ended paying additional £50 when picking it up. How do these people get away with this. Used Travel Supermarket website and ended up with this lot. Shame on you Travel Supermarket. Avoid both. I will in future.”

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Posted 6 years ago

“Do not use this company under any circumstances! I came home f I'm Lanzarote on 1st January 2019 and I am still awaiting my refund. They are owning up that they have the cash but are saying it's is with the Lanzarote office and that they cannot do anything about it. THIEVES!! Horrific company with a bad attitude, ROBBERS! I am seeking legal action! Horrendous company!!!”

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Posted 6 years ago

“The company will not provide you with the deposit amount for the company until you will confirm booking. "Sufficient funds" can be from £250 to £1600. My case was that I came to collect the car and their system was down. I waited around an hour and when no progress happened I decided to cancel. When asked for the refund, I got the response from Daniella, Holiday Autos representative: "you change your mind and cancel the booking because you didn't want to wait the system back to work."”

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Posted 6 years ago

“Do NOT use this company. After renting a car in South Africa, at an agreed price of 5519rand (circa £300.)I received the final bill only to see that the 450rand deposit had not been taken off so queried this and now find that, on the 23/2/19,some 25 days after returning the car, not only have they not refunded the 450rand but CHARGED another 295rand to my card without any explanation or contact. The Customer 'Service' dept is a joke and has, as yet, not responded with anmy meaningful explanations. Beware, they are NOT to be trusted with your credit card.”

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Posted 6 years ago

“These guys are scam operators; if I could give them less than one star, I would. I booked a car rental with them for travel in New Zealand, and pre-paid for my rental , but a few days before I was to leave, I lost my wallet, including my drivers license. I thought that the document that I received from my department of motor vehicles along with my passport would be sufficient to allow me to rent the car, but unfortunately, that was not the case and I could not rent the car. I contacted them inquiring about a refund, since I had pre-paid and they did not have to pay any money out to the actual car rental agency, and they agreed to a partial refund of about 75%, which is incredibly low, but I never received that money, and repeated emails to them received no response. It has now been over a month since I returned and requested a status of the refund, and have yet to receive any response; it is clear that there will be no response, and no refund.”

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Posted 6 years ago

“I booked with Holiday Autos for a car and additional child seat. I was quoted €25 for the car seat to be paid at the car rental desk. When I arrived at the car rental desk they told me that I had been misquoted and needed to pay an additional €60. They explained that this happens regularly with Holiday Autos. They said to let holiday autos know and they will refund the difference. When I contact Holiday Autos they didn't want anything to do with me and said all prices quoted are subject to error and change therefore they would not be making any refund. I would advise to never use these guys.”

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Posted 6 years ago

“I booked in a rush with holiday autos as I had to return to see my terminally ill father. The booking was practically a repeat of the the car hire I had done 6 month previously (via flizzr and sixt) so I didn't worry too much about the small print. Since my last booking they had changed minimum time you have to hold a license from 2 to 4 year this making me ineligible. This was not highlighted in any way. When I arrived to pick up my car I booked another via Holiday Autos, assuming they would give me a refund or voucher for my original booking due to the very understandable error. Despite contacting two people at their customer service (and providing full documentation) they just kept all the money.”

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Posted 6 years ago

“They are a scam! We made a booking at rentscape thru Holiday auto and they made sure that the start to our trip was a disaster. Upon arriving at Rentscape at Rennes the guy there told us there is no booking in our name for the year 2018 however there is a booking for December 2019.are you kidding me Holiday autos? Just 3 days prior to our departure holiday autos confirmed our booking and even sent a confirmation. We had our nights stay booked about 100 km from Rennes, however we could reach it! Thanks to these scammers. We had to book another hotel and replan our trip! A good company would assist in refund and be apologetic how ever these scammers say that we arrived late for our pickup and hence can't refund the money. Please make sure you do a thorough research before booking with them. #SCAMALERT #HOLIDAYAUTOS”

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Posted 6 years ago

“I booked a car through Holiday Autos and my credit card was charged. When I attempted to pick up the car, the rental agency refused to accept the voucher. Holiday Autos has insisted that it is my fault and that I am not entitled to any refund. I believe the company is a scam.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Holiday Autos Reviews