Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.08

1.1 Rating 540 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 5 star review on 9th August 2025

Andrea Curry

Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In July went to Cyprus , my wife was in wheelchair ,went to the desk , they said there is no car, and they had emailed Holiday autos to cancel, we had to hire a car from somewhere else cost us £350, contacted Holiday autos on return each week receive enail they are still looking into this, 4 months latter still no refund, will not answer there phone keep away from them”

Helpful Report

Posted 7 years ago

“Like other reviews here, appalling service. Didn't receive a flight number from airline until 2 days before booking. Tried to update them by email and phone, nothing from them. Flight was delayed, knew this sitting in departures. Tried to update them, nothing from them. Resulted in rental company being shut, had to rent another car last minute for £360, for 2 days!!!! A tiny Skoda Fabia. Such a joke. Emails them upon return and they told me, tough luck. Total and utter scumbags. Stay away from these thieves.”

Helpful Report

Posted 7 years ago

“Requested an economy car at Montpelier airport and got a mini.much too small for five people.no power Teeny went boot.this is a mis sold contract.if don't get refund by Monday going to trading standards and watchdog”

Helpful Report

Posted 7 years ago

“The website did not say that I needed to have an international driver's license and then the rental office refused to lend me the car. Afterwards, they refused to issue a refund even though the vehicle was never rented to me. It was a major inconvenience on my trip to a wedding that was only made worse by their email communication.”

Helpful Report

Posted 7 years ago

“Complete scam! Rental was advertised at an attractive rate (last-minute flight to visit sick relative). Booking never got confirmed. When I tried talking to them, they tried to say they could book with another provider for 7 times the initial rate. I then tried to cancel and they wanted £50. Absolutely unbelievable. NEVER USE!”

Helpful Report

Posted 7 years ago

“We reserved a car using Holiday Auto roughly a month ago. When we arrived at the location the car had been reserved, we were informed there were no cars available and our reservation would be canceled as a result. We ended up renting a car from a different rental agency directly. Our reservation was cancelled over a month ago at this point, and we have yet to be refunded the rental and insurance amounts, despite the immediate cancellation by the rental agency.”

Helpful Report

Posted 7 years ago

“they did not respect their policy about refunding”

Helpful Report

Posted 7 years ago

“Very bad customer service. No bidy answer the phone to solve my issue and I spend more than two days calling the local service desk number on my reservation and the UK number. At the end still no response. Via email took a week for response and their final decision was not to refund my money for a rental car that never happened because they dir not rent me a car in Greece. Be aware do not rent with them. 3 other customers had similar issue at the counter and couldn’t rent a car. Rhodium was willing to cancel the reservation right away, but Holiday Autos did not allow them.”

Helpful Report

Posted 7 years ago

“I wish there was a negative reviewing option for this company. They accepted my booking 30 mins prior to the reservation start time and Sixt denied me a car due to my international license. Sixt was ready to cancel my reservation for free, but as it was booked through Holidayautos, they weren't able to do that. And when I reached out to Holidayautos, they plainly denied any refund. Beware of them, and book directly through the companies.”

Helpful Report

Posted 7 years ago

“Awful. Booked a car through them, when got to the car supplier they didn’t accept AMEX to block a deposit, so the car rental company cancelled the entire contract with me and said I will be able to get a refund from holiday auto. I contacted them and they refused to process a refund. When I asked them who will then pocket the money I paid for the car- if not the car rental company and if not refunded to me, the customer service rep (Alex) ended the chat and left. Zero customer service, absolutely appalling . They are con artist , just pocketing whatever money of yours. Would never use this company to rebook ever. Wouldn’t even give them one star.”

Helpful Report

Posted 7 years ago

“I booked a car seat for my 3 year old daughter. They had nothing when I collected the car and I was told to go and buy one myself - absolute joke. I had to drive my daughter to local shopping centre in Lisbon at risk buy a seat for €50 and waste half a day of our holiday in doing so. On returning I raised this with them expecting at least a refund of the cost of the chair. They only offered a £20 voucher off our next hire with them in the next 12 months. We have no plans to hire a car in that timeline so completely useless and still €50 out of pocket. ABSOLUTE JOKE!!”

Helpful Report

Posted 7 years ago

“This is a terrible company that is very deceiving and canning. Their wording of the terms and conditions is quite unclear and they are very difficult to get hold of. You may spend at least 20 minutes for someone to pick up a phone and they left a chat box on their website which is not working. I have lost my money and couldn't take the car from the agent and was about to loose my business until I rent another car from a another company. Wouldn't advise anyone to go with them.”

Helpful Report

Posted 7 years ago

“Charlatans. Thieves. Avoid like the plague. Left my party, including an 84 year old, physically disabled person, with no car ( despite having prepaid 300 quid for it) and no support. Mealy mouthed, computer-generated responses.”

Helpful Report

Posted 7 years ago

“BEWARE OF THIS AGENCY. We rented a full-sized car in June at Heathrow, fully paid in advance, and my credit card was charged for the full amount upon booking (2 months prior to arrival). Our flight was delayed, so on arrival at the rental desk l I was told our reserved vehicle was no longer available, and I would have to pay an upgrade for the next available car. Complete BS, my car was FULLY PAID, they should have held it indefinitely, they had nothing to lose. Just a scam and a way to take advantage of travelers who are stuck in a foreign country. Holiday Autos hides behind the shield that they are "just a broker", and the actual rental company enforces the terms. In our case, we were a few hours later than originally indicated on our rental agreement, so they claimed the car was rented to someone else, and we had to pay for an upgrade.”

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Posted 7 years ago

“Picked car up from airport and the following day it broke down, we lost the use of the car for a day and had no support from them. Then we have been waiting for over a month to get a response to our complaint. DO NOT USE THIS COMPANY.....they are really not bothered by the customer experience.”

Helpful Report

Posted 7 years ago

“My flight was cancelled and I tried to cancel my booking. I knew that I would not be able to cancel the pick up from the airport but I was giving much more than 24 hours notice for the pick up from the hotel 2 days later but I was told that I could not have a refund for this. I had two emails from the taxi firm in Amsterdam asking me to confirm the bookings and I telephoned them to say that I had already had to cancel. They were surprised that I had to pay for the pick up from the hotel given that I had given over 24 hours notice. I would definitely not use you again, some good customer service would have been appreciated. Don't use this company.”

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Posted 7 years ago

“Worst company ever... it s impossible to speak with them... they got an excuse for everything...”

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Posted 7 years ago

“This company might be fine if you don't cancel and request a refund. I cancelled a reservation a month prior to travel and still haven't received a refund 7 weeks later. First I was told 10 days. I submitted a request at the 10 day mark. Then I was told 37 hours. At the 37 hour mark, I was told my refund would be processed within 10 days. At that 10 day mark, I was sent an email asking for my bank account routing number and account so they could refund me. This company is shady. If I reserved a car with a credit card, the refund should be processed on said credit card. What kind of person would be crazy enough to send their banking information overseas after this kind of runaround. Steer clear.”

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Posted 7 years ago

“Liars and cheats. Under no circumstances rent from this company. We rented a car through them for use in Dubrovnik/Montenegro. Our flight was delayed, our luggage lost and we were delayed by a little over two hours. They gave our car away, refused to assist although it was late at night and we had a young child with us. In the end we had to hire a car from another company. Holiday Autos have given us the run around since then (18 August 2018). We have been dealing with countless “representatives” who state they have a 20 business day turnaround, but there is no resolution. All phone numbers provided by Holiday Auto effectively direct you to the same recordings, annoying music and hours and hours of waiting on the phone. They may be cheap but don’t use them - you may as well through your money down the toilet for all the use they are!!”

Helpful Report

Posted 7 years ago

“Everything. Orderd through them a 7 seater to be picked up in Budget at a location in Manhattan. When we arrived no car available , they claimed Holiday Autos cancelled the reservation. Called their customer service, the Agent stayed my reservation with them was valid but was completely helpless in helping with Budget. I had no choice but to go to a different location at JFK as there they had 7 seaters, and pay over $500 extra. Holiday Autos simply refunded me for the payment but refused to take issue with Budget and simply ignored all my attempts to contact them. Basically there is no effective recourse on an internet broker located on Ireland. Never Again use them. Beware!!”

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Posted 7 years ago

Holiday Autos is rated 1.1 based on 540 reviews