Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 529 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a car seat for my 3 year old daughter. They had nothing when I collected the car and I was told to go and buy one myself - absolute joke. I had to drive my daughter to local shopping centre in Lisbon at risk buy a seat for €50 and waste half a day of our holiday in doing so. On returning I raised this with them expecting at least a refund of the cost of the chair. They only offered a £20 voucher off our next hire with them in the next 12 months. We have no plans to hire a car in that timeline so completely useless and still €50 out of pocket. ABSOLUTE JOKE!!”

Helpful Report

Posted 6 years ago

“This is a terrible company that is very deceiving and canning. Their wording of the terms and conditions is quite unclear and they are very difficult to get hold of. You may spend at least 20 minutes for someone to pick up a phone and they left a chat box on their website which is not working. I have lost my money and couldn't take the car from the agent and was about to loose my business until I rent another car from a another company. Wouldn't advise anyone to go with them.”

Helpful Report

Posted 6 years ago

“Charlatans. Thieves. Avoid like the plague. Left my party, including an 84 year old, physically disabled person, with no car ( despite having prepaid 300 quid for it) and no support. Mealy mouthed, computer-generated responses.”

Helpful Report

Posted 6 years ago

“BEWARE OF THIS AGENCY. We rented a full-sized car in June at Heathrow, fully paid in advance, and my credit card was charged for the full amount upon booking (2 months prior to arrival). Our flight was delayed, so on arrival at the rental desk l I was told our reserved vehicle was no longer available, and I would have to pay an upgrade for the next available car. Complete BS, my car was FULLY PAID, they should have held it indefinitely, they had nothing to lose. Just a scam and a way to take advantage of travelers who are stuck in a foreign country. Holiday Autos hides behind the shield that they are "just a broker", and the actual rental company enforces the terms. In our case, we were a few hours later than originally indicated on our rental agreement, so they claimed the car was rented to someone else, and we had to pay for an upgrade.”

Helpful Report

Posted 6 years ago

“Picked car up from airport and the following day it broke down, we lost the use of the car for a day and had no support from them. Then we have been waiting for over a month to get a response to our complaint. DO NOT USE THIS COMPANY.....they are really not bothered by the customer experience.”

Helpful Report

Posted 6 years ago

“My flight was cancelled and I tried to cancel my booking. I knew that I would not be able to cancel the pick up from the airport but I was giving much more than 24 hours notice for the pick up from the hotel 2 days later but I was told that I could not have a refund for this. I had two emails from the taxi firm in Amsterdam asking me to confirm the bookings and I telephoned them to say that I had already had to cancel. They were surprised that I had to pay for the pick up from the hotel given that I had given over 24 hours notice. I would definitely not use you again, some good customer service would have been appreciated. Don't use this company.”

Helpful Report

Posted 6 years ago

“Worst company ever... it s impossible to speak with them... they got an excuse for everything...”

Helpful Report

Posted 6 years ago

“This company might be fine if you don't cancel and request a refund. I cancelled a reservation a month prior to travel and still haven't received a refund 7 weeks later. First I was told 10 days. I submitted a request at the 10 day mark. Then I was told 37 hours. At the 37 hour mark, I was told my refund would be processed within 10 days. At that 10 day mark, I was sent an email asking for my bank account routing number and account so they could refund me. This company is shady. If I reserved a car with a credit card, the refund should be processed on said credit card. What kind of person would be crazy enough to send their banking information overseas after this kind of runaround. Steer clear.”

Helpful Report

Posted 6 years ago

“Liars and cheats. Under no circumstances rent from this company. We rented a car through them for use in Dubrovnik/Montenegro. Our flight was delayed, our luggage lost and we were delayed by a little over two hours. They gave our car away, refused to assist although it was late at night and we had a young child with us. In the end we had to hire a car from another company. Holiday Autos have given us the run around since then (18 August 2018). We have been dealing with countless “representatives” who state they have a 20 business day turnaround, but there is no resolution. All phone numbers provided by Holiday Auto effectively direct you to the same recordings, annoying music and hours and hours of waiting on the phone. They may be cheap but don’t use them - you may as well through your money down the toilet for all the use they are!!”

Helpful Report

Posted 6 years ago

“Everything. Orderd through them a 7 seater to be picked up in Budget at a location in Manhattan. When we arrived no car available , they claimed Holiday Autos cancelled the reservation. Called their customer service, the Agent stayed my reservation with them was valid but was completely helpless in helping with Budget. I had no choice but to go to a different location at JFK as there they had 7 seaters, and pay over $500 extra. Holiday Autos simply refunded me for the payment but refused to take issue with Budget and simply ignored all my attempts to contact them. Basically there is no effective recourse on an internet broker located on Ireland. Never Again use them. Beware!!”

Helpful Report

Posted 6 years ago

“Flight had long mechanical problem. Tried various ways to contact them . Closed desk. After hours. Made us nervous trying to let them know. Should have booked with a regular company. I don’t lose my money due to flight mechanicals. Will pronably have to dispute the charges and get a car from a good company. I would not recommend this company.”

Helpful Report

Posted 6 years ago

“I recieved an email informing me about the extra insurance I could take out, it indicated that the excess on the car was £2500 but when I collected the car from avis the excess was only £180!! The policy cost me £80. Trying to complain to hooidayautos got me no where, they did not even acknowledge there was a complaint! I will be reporting them to the financial ombudsman for miss selling I would not recomend holidayautos to anyone!”

Helpful Report

Posted 6 years ago

“Bad service . Just after your money. Wrong info given. No car . Rip off company”

Helpful Report

Posted 6 years ago

“No record of my pre-paid, “confirmed” car rental booking at the partner desk at the airport. Wasted whole day at the airport and left on public transport. Lost out on hotel accommodation as that was a 3 hour drive and not accessible on public transport. Approx $500 was debited from my credit card and no assistance offered from Holiday Auto customer service other than fill in an online form. The customer service advisor also implied it was my fault the booking didn’t go through and that I hadn’t followed procedure.”

Helpful Report

Posted 6 years ago

“This company, at the time of booking a rental car, pressed to the maximum to make the payment of an insurance of more than 50 € for 5 days, stating that it was even necessary and a more valise, since it covered franchises up to 3000 € of damages . What happened was that when we arrived at the destination, when it was time to get the car at the company (gold car) forced us to pay another insurance, from their own company. Our astonishment was total since we had already paid the insurance with the holiday autos. The staff then made sure that the holiday auto insurance is of no use in various places and that they were knowledgeable of it, hence our revolt. When we called the holiday auto to give us back the insurance money they gave us a completely tatty excuse for not returning, claiming that since the card used to make the payment was not in the same name as the driver, something we could not understand the connection. Horrible.”

Helpful Report

Posted 6 years ago

“I reported the below to Holiday Auto's after returning from my trip. I was emailed a week later stating that they would not be doing anything as I had signed for the car at the time of taking it (which is what anyone would do) and the case was closed. No investigation in to the amounts charged or anything, completely washed their hands of the matter. Not a great follow up. ‘Firstly, in your instructions to collect the car it states, ‘Please proceed through to Hertz counter’. I think the instructions would be more useful stating you need to proceed to the actual Firefly counter. Maybe a bit confusing as it was late and I was half asleep, but may be useful for other customers going forward as I queued up for an hour at Hertz only to be told this. So, I presented my documents at the counter to collect the car but had a debit card and not a credit card. I don’t carry a credit card and have never had any issues with holding deposits being placed on my debit card, in fact one was placed on the card at a later stage as I will explain in a bit. I was then informed that the only way I could take the car was to take out the full insurance package which was €280.44. I have an annual rental car insurance policy which is why I did not take the insurance in the first place. At this point I explained that my debit card had cleared funds if they wanted to take the €1537.50 as the deposit and I would get it back if I returned the car undamaged. They said I could do this but it would take 6 months to get the money back. When I said I would proceed with this (as there is no way I would be waiting 6 months to get the money back) they then changed their mind and said I could not do this. I then offered to call up my details online to get the details of my credit card, they said the card needed to be there in person. I then explained that should the magnetic strip in a card be damaged they would enter the details manually, and me giving them the card details would be no different. Again, they would not accept this. My only option was to accept the unwanted insurance. I feel that because I did not have a credit card on me in person, the whole situation was engineered to make me pay the insurance payment rather than a deposit that I would have got back. I then noticed a holding transaction on my debit card (as mentioned earlier) which amounted to the difference of €280.44 minus my original payment of £149.80 which then disappeared. I returned home, and on the 8th August a payment has been taken from my account for £264.75. I cannot work out what this payment is for, it is not the difference between the original amount I paid and the new amount that I was quoted with the insurance. It is also not the amount that I was quoted with the insurance so I have no idea what is going on really. Ultimately, I have been charged £414.55 for a week’s car rental which is disgusting.’”

Helpful Report

Posted 6 years ago

“When we arrived at our destination we where told they did not have the child seat we ordered, on chasing this up with holiday autos we where told that child seats are not guaranteed, at 2 in the morning this becomes a massive problem, as if travel isn’t stressful enough! On top of this there was no fuel in the car so we had to find fuel at that in the early hours, awful experience.”

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Posted 6 years ago

“I booked a car with a debit card, so the sum of 190.83 EUR has been debited from my account and when arrived in front of the rental agency, the debit cards are not accepted. So why can we book online if the debit cards are not accepted?!!! I did not have a car that day, nor the refund of this sum. This is an open and public fraud/scam of the sum of 190.73 EUR (if you want to see the invoice for this open fraud, I can send it to you). Very bad service !!!”

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Posted 6 years ago

“had booked a car with Holiday autos to be picked up at Dubai Airport. However, when i enquired at the Hertz desk they didnot have a reservation for me. My wife and 2 young children aged 7 and 5 were stranded there at midnight without a car. We had been in a long flights from UK to Dubai, tired and this was very disappointing. I had to leave them at the airport while i looked for another car. > While the email from their side said that the reservation was not confirmed it did have the following clause > "In the unlikely event that they are unable to confirm your booking, we will contact you to assist with finding a suitable alternative" > There has been no communication from theirr side and not even an email to say that the booking has been cancelled”

Helpful Report

Posted 6 years ago

“Stay well clear of this company. Once they have your money their customer support is non existant. Their website suggests it is possible to modify bookings on line but this does not include the length of the booking. We were in Austria and after 10 days hire wanted to return the car since it was proving difficult to use in Vienna. I could not make telephone contact. Web Chat help had no staff available and it was not possible to modify our booking on line. Given the fact I have been unable to make contact with anyone in Holiday Autos either when in Austria or having returned to the UK I am thankful that I didn't have to make an insurance claim since given my experience so far I am not convinced that would have been straightforward.”

Helpful Report

Posted 6 years ago

Holiday Autos is rated 1.1 based on 529 reviews