Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.08

1.1 Rating 540 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

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Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 5 star review on 9th August 2025

Andrea Curry

Holiday Autos 1 star review on 17th September 2024

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Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rented car via holiday autos and paid in full. They then offloaded the hire to gold car. When collecting the car in the early hours of the morning after a delayed flight I was presented with an agreement in Spanish foe €380+. When questioned I was told that I would have to pay to get the car and If I was unhappy I should make a complaint later. Have contacted Holiday Autos on numerous occasions and the do not want to know. They just ignore the facts and say that you signed the agreement so you are liable for the costs. DO NOT USE THIS COMPANY”

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Posted 7 years ago

“If I could give Holiday Autos and by extension Easi-Rent zero stars it would be a better indication of their service. We were forty-five minutes late to our car pick-up because a wind storm caused our plane to circle the runway so they gave our car away. They claimed they were able because we did not supply a flight number but seeing as how I paid for a car ahead of time I expect it to be held for more than forty five minutes. Seeing as how we were one of MANY customers who experienced the exact same thing on the day we were there (literally three families at the same time as us) I believe this is some type of car rental racket and if you rent for them it is at your own risk. We ended up spending hours of our vacation searching every agency in the airport for a rental since they offered no assistance whatsoever to help us locate another car. When we did find one it cost us about six times more than what the original rental did and of course we did not receive a refund or the slightest bit of help or understanding. I don’t know how they can run a business like this. I would seriously caution anyone. They will find any excuse they can give to justify their lack of basic customer service.”

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Posted 7 years ago

“Dire. The Holiday Auots IT system had fallen over so I had no idea if my online booking had been successful. So tried callin g them on their "24 hour, 7 days a week number". After 75 minutes of waiting no-one answered.....and this was at 10.30am, not in the middle of the night. Dreadful. Time the EU put a stop to these rip off companies.”

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Posted 7 years ago

“I went to Fuertevntura in Jan18 and booked through these and got a car from Goldcar at the airport. I took out extra insurance in the Uk through holiday autos. I was told that i would have to pay 4euros airport tax over there.Amonth later i found that Goldcar had charged over 260 pounds to my card and took this up with holiday autos who did not want to know. I ended up paying 350 for a car that was supposed to be 90 pounds. Buyer beware Holiday Autos are taking your money and running a mile when there is a problem.”

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Posted 7 years ago

“If it’s too good to be true…….. …it probably is. Booked a car from Menorca airport foe an unbelievable price. Checked out all of the reviews and decided Holiday Autos were a reputable company as they scored highly. Arrived at the public meeting zone on the car park as per the instructions and there was no sign of Holiday Auto’s. Asked the other companies who were there and they said that yes this was the right place but they had not seen anybody from Holiday Autos that day. Called the local number to which there was not reply, waited and kept trying the local number. After about 6 calls it was answered and I was told the shuttle bus would be with us in a few minutes. Over 20 unanswered calls and 2 hours it became apparent that the shuttle bus was not going to turn up. Ended up hiring from Europcar in the terminal, more pricey but at least they had a car. Was willing to give Holiday Autos the benefit of doubt on the basis they had good reviews. Reported this on return from holiday and was told a resolution could take up to 20 days which has now passed and I have heard nothing. Be wary.”

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Posted 7 years ago

“Stolen booking money - I made a reservation through Holiday Autos, came to the desk the next day and the lady, being nice to me, offered me a different car as it had unlimited miles per day and we were planning to do a lot of miles, so it would be cheaper for me which I, of course, accepted. She told me to call Holiday Autos and ask for a refund for the original booking as she would change my booking. I called Holiday Autos and the agent (Steven) told me he had no reason to refund my booking. This is unacceptable - Holiday Autos kept my 75 USD for nothing.”

Helpful Report

Posted 7 years ago

“Chat Started 3:37 PM Please wait while we connect you with an agent 3:37 PM Ilario Connected 3:37 PM Ilario Hi Fa Fas I am Ilario. How can I help you? 3:37 PM fa fas Hi I want to rent a car in Bucharest-otopeni and I see Mex as a provider what do you know about them? are they trusty? 3:38 PM Ilario I would like to inform you that they are one of our partner. You could choose the supplier seeing the rate on our website or you could also make a search on google. 3:40 PM fa fas well I have done all this but I can only see a grade on your website about them however I am not able to see what people wrote about them do you have any feedback from your customers about them? 3:41 PM Ilario I am sorry bu t unfortunately the rate is the only measuring meter to evaluate a supplier on our website. 3:42 PM fa fas do you not hold any other info about this provider/ ? 3:44 PM Ilario You could also use the filter on your search "Customer rating" 3:44 PM fa fas You could also help me with my inquiries. don't suggest me things that I already know what is 0.8 with yellow and 6.7 with yellow too? 0.8 shouldn't be with red? 3:46 PM fa fas ..... why? don't tell me now I can chose a different airport 3:50 PM Ilario The rating is from 0.0 to 10.0. Unfortunately I cannot give a feedback to you as the customer ratings are subjective and a bad rate from a customer could be a good rate for another and viceversa. 3:50 PM fa fas right can you tell me how many people vote for this provider then? not 25 + I see that, I want something more accurate 3:51 PM Ilario I am not able to provide this information, I am sorry. For sure there will be a minimum of feedback to have rate published. 3:52 PM fa fas strange that you have 0.8 with Yellow as AVERAGE I guess it should be very bad you sure something is not wrong? why do you have them as a partner with such a low score ?? you need to improve your website, is just not professional at all 3:54 PM Ilario For the same reasons that I provided before. The rate is a personal feedback. It is the customer the only one that could decide to make the booking with a supplier or not. 3:55 PM fa fas but me using you as a third party website, I expect you to do some research of the company that you advertise. ain't that right? I used you in the past, no problem. now there is this dodgy provider. with such a good price and I don't know if I should go ahead or not and you cannot comfort me with this. basically you are telling me you don't care. with other words 3:57 PM Ilario I am sorry but I do not have any personal experience with this supplier. The decision is only yours. I am sorry but I cannot assist you further with the customer rating. Is there something else I can help you with? 4:00 PM fa fas what can you assist me with? you couldn't give me one answer so far and you have the guts to ask me if you can assist me with something ELSE? :)) you are a joker :)) what are you good at? I see you don't know your job at all you are telling me you don't have any personal expierience :)) you don't need that. you need product training how can you sell if you don't have answers ??? 4:03 PM Ilario Dear Sir I apologies but I will not able to assist you any further with this matter. Our agents do not have this information to hand. Therefore we cannot assist with supplier's scores via chat. Apologies but I will be ending this chat now. Thank you for your time. 4:05 PM Ilario Disconnected 4:05 PM Chat Ended”

Helpful Report

Posted 7 years ago

“I've spoken with a customer service agent who started every single sentence with "But" as he kept reading policies I had no idea about. CC hanged up the phone on me as soon as I requested to speak to a manager. The trust couldn't be restored. I was advised by my bank to wait until you fully take the money before lodging a dispute. Every single rental company will only charge you once the deposit if fully taken from your account, not the other way round to avoid any charges unless the customer goes ahead with the rental. It impossible to get hold of a customer service when you call them to cancel on time and now they say you never contacted us so we cant refund you. really? so you think it's acceptable to take people money without them having any product or service in return?”

Helpful Report

Posted 7 years ago

“I recently had the misfortune to be duped into booking 2 holiday rental cars with Holiday Auto's at Malaga Airport. The Flash sale 40% discount draws you in, once you've booked they keep sending you emails to book the damage insurance, when you arrive at your destination the car rental firm - Centauro Malaga in this case will only honour the damage insurance if you give them a further 1200 euro's deposit which makes an absolute mockery of the insurance premium you have paid for. They charge 22 euros per day for their damage insurance which means you dont have to pay the 1200 euro's deposit -to say it is a con is an understatement. They are not content with making on the insurance. If you arrive on a late flight you are charged for the privilige of waiting for their 8 seater minibus to take you to the depot a further 40 euro's. You then have to wait to be served because there is only two staff on. I have hired many cars abroad, I have never been so ripped off by a company, I could have booked a top of the range car with Hertz Avis or any of the more well known companies and paid less than I paid for a shambolic service. This company are greedy, they do not deserve the business and I for one will never use them again. They get one star for the car which was clean, given I'd booked a Vauxhall Astra / a vehicle for 5 the mini they supplied would not have sufficed. I am unimpressed.”

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Posted 7 years ago

“complete scam! the terms and conditions are irrational and designed to not to be seen. I just realized all of the dumb points after the payment. Cancellation policy? just forget it. No refund, no cancellation confirmation whatsoever. I believe that they get all of their money by using this method. go to the hell!!”

Helpful Report

Posted 7 years ago

“Unprofessional, dishonest, scammers. Their good partners will try to sell you expensive insurance. Refusing you might not get the car. Criminals”

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Posted 7 years ago

“I was charged over £300 for 5 days car hire. Expensive and unhelpful call service. Never ever use again.”

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Posted 7 years ago

“No any help or support from them when I was overcharged by budget. I was charged for items that holidays autos voucher stated as included. They just said can't help as I have signed the agreement. If I Hadn't I would end up without a car! Usless”

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Posted 7 years ago

“Really just best to pay slightly more and go direct. These guys aren’t looking to help you out should something go wrong. They provided poor as well as incorrect and misleading information and customer service was really poor. Having notified them of a big in there system I have been ignored”

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Posted 7 years ago

“Cost of car for holiday was quotes and paid for at £78. Upon arrival at Palma airport I was told I'd have to pay £50 in taxes and £110 in charges imposed by Gold Car and the £78 I'd already paid was for Holiday Autos not for Gold Car.. When dropping the car off I asked for the car to be looked over and signed off to ensure I would'nt be charged for damage I hadn't caused. I was told this wasn't nessacary as I'd paid £110 for full liability cover. I hadn't asked for this and when I questioned it was told it was a charge I NEEDED to pay in order to take the car. Holiday Autos should not be working with companies such as Gold Car who exist only to rip off customers.”

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Posted 7 years ago

“The company charged me 25 euro for late pick up (70 min after the scheduled pick up time) even though it was related to delay flight. Will never do business with this company ! I called the company and said that I have a flight number and they can easily verify this information. The response was stunning: "we are not interested in verifying this information as you did not enter the flight information at the time of booking" They provide 'better prices' but seek in additional charges.”

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Posted 7 years ago

“Company did not inform be that the "deposit" must be from a credit card that is only VISA or Mastercard. They would not accept a debit deposit instead, so I had to pay double for my rental. In addition to this, I was guaranteed the model of car I booked online, but I did not receive this model. I complained to the company and their complaint handling was poor and refused to accept any error on their part. When there are plenty of similar alternatives to this company for car rentals, I would highly recommend going with the alternatives, even if they cost a little more.”

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Posted 7 years ago

“rip off. all very well saying how much it costs when booked on line. substantially nore had to be paid on arrival at Majorca airport. very disorganised set up, we will never use them again...”

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Posted 7 years ago

“My group rented a car at London Heathrow Airport using Holiday Autos, but the rental car agency refused to rent us a car without a passport as a secondary form of ID (We live in the UK so usually do not travel with passport). All of Holiday Autos' customer communications (in 3 different places which we checked) indicated that a secondary form of ID MIGHT be a passport but really just had to be a government-issued ID card, which is what we were using (a biometric UK residence permit). We ended up having to rent a car at another place for a much higher price in order to get to our destination. Holiday Autos needs to revise their secondary form of ID guidance and reimburse us fully for the original car rental and the replacement one!”

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Posted 7 years ago

“In March 2018 I rented a car from Holiday Autos in Salt Lake City. Although I was a tourist and not a US citizen, I presented my US driving license which I happen to have. They not only refused to rent me the car, costing me $881 for the week's rental, but they also would not refund me the eu220 which I had already paid for the car. The customer support demanded a series of documents but were totally unresponsive and seemed to have absolutely no interest in helping. My impression was that they were doing everything possible so as not to provide support or to take responsibility They are brokers and do not take responsibility. I would stay away.”

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Posted 7 years ago

Holiday Autos is rated 1.1 based on 540 reviews