Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,642 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Easy and quick on the way to the airport but we missed the bus back by about 30 seconds and seemed to wait ages for the next one.”

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Posted 6 months ago

“Nice that reception manned 24/7. Easy to book in and staff very pleasant on arrival and departure. Would recommend”

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Posted 6 months ago

“Pick up bus took a long time to arrive”

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Posted 6 months ago

“Everything went to plan other than on our return to Jetpark 3, we had parked in Zone A which was completely flooded with no assistance from car par k attendants to call on for help”

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Posted 6 months ago

“Good, quick system and easy pick up but could do with better signage for drop off on main airport roundabouts”

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Posted 6 months ago

“The booking process was straightforward, it was easy to find the hire car centre and the car was ready and waiting. The only flaw in the process was that Holiday Extras had advertised the car category as 4 suitcases, 5 passengers. The hire company said that this was not true and the car should have been advertised as 3 suitcases. We did manage to squeeze in, but more accurate car descriptions would have been preferred.”

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Posted 6 months ago

“Excellent service.”

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Posted 6 months ago

“Flawless experience & very simple to enter the carpark & exit.”

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Posted 6 months ago

“The parking is very expensive. I would suggest getting a taxi or the public transport to avoid extortion prices.”

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Posted 6 months ago

“Easy to park and close to the airport”

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Posted 6 months ago

“Brilliant service , bus was quick both ways”

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Posted 6 months ago

“The Renaissance was a great hotel with runway views. As always Holiday Extras made it easy.”

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Posted 6 months ago

“So easy and simple. No problems from arrival to departure.”

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Posted 6 months ago

“Great off site parking for Liverpool airport. Helpful Members of staff. Secure Good transfer service to the terminal Easy to contact Would park here again”

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Posted 6 months ago

“Staff at drop off were excellent talked me through the new automated check in service. Bus returned for us without waiting for ages and my car was parked at the drop off collect bay ready for me to jump in and drive away. Definitely use this service again”

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Posted 6 months ago

“Transfer to and from the airport in Tunisia was excellent. The drivers were friendly and on time. Excellent service”

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Posted 6 months ago

“Love using Holliday Extras always a pleasure whenever we’re using car parking or airport lounge”

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Posted 6 months ago

“Good service ,very efficient Reasonable cost”

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Posted 6 months ago

“Professional from start to finish. Seamless check in and check out. Highly recommended. Thank you”

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Posted 6 months ago

“The car park itself was great, very easy process of just driving in and out - a completely seamless process. Where we did have a bit of surprise though was the length of the queue for the transfer bus upon returning to Stanstead.. Whether this is the norm we remain unsure.”

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Posted 6 months ago

Holiday Extras is rated 4.4 based on 9,642 reviews