Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.24

4.2 Rating 5,488 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.2

Based on 5,488 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly but the cost of parking at airports is very high . I’m a pensioner & it’s difficult”

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Posted 2 weeks ago

“Used HE several times and will continue to do so. Very smooth.”

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Posted 2 weeks ago

“Good service as usual. Can be a long journey as Terminal 5 is a long drive. But always use Holiday extras.”

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Posted 2 weeks ago

“Looked for a cheap option for hotel stay and parking from Luton before holiday. This was it.”

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Posted 2 weeks ago

“Very good value - will use again”

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Posted 2 weeks ago

“Booked at the Leonardo pre flight with parking. Great service just a little expensive in the hotel but hey you’re on holiday. Would definitely use again.”

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Posted 2 weeks ago

“Easy to book on online. Reminers through app. Very straight forward good communication”

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Posted 2 weeks ago

“Booking is simple and reasonably priced. However, not Holiday Extra's fault, the automatic number plate recognition at Bournemouth Airport again did not work, which involved trying to resolve the problem at the airport before checking in. This takes valuable time when trying to catch an early flight.”

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Posted 3 weeks ago

“Great service as always from sentinel”

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Posted 3 weeks ago

“Tables and seats to low. No nice food to eat. Very noisy.”

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Posted 3 weeks ago

“Good price. Easy to park. Quick drop off to airport but a long queue for bus coming back from airport”

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Posted 3 weeks ago

“Newly taken over, directions were clear but no easy signposts to direct you to entrance. However once in the compound all went well. Transfer from airport to carpark was chaotic to say the least, picked up by a mini bus, no space for cases which were piled in the front of the bus and blocked the exit doors. Health and safety issue, driver did not explain that he could drop off at each bus stop so that one could alight where car was parked. His communication was poor and I felt that he had not done this before, The person in charge at the porto cabin was very helpful and apologetic, Would use again but the line numbers need to be at both ends of the parked cars lines and possibly reflective to be seen easier in the dark. Bus stops also need to have easy to see numerals or letters so that driver can be informed as to which stop [s requested.”

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Posted 3 weeks ago

“All went well,found signage in car park confusing,walked further than needed to find exit to departure”

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Posted 3 weeks ago

“We only needed a bed before an early flight. The hotel is basic but clean and comfortable.Really good value. We have been back again since our first visit.”

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Posted 3 weeks ago

“Well to be honest it was the cheapest transfer I could find at Tenerfife airport, the company they used did a good job.”

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Posted 3 weeks ago

“Good quality hotel, reception team very friendly. Had dinner in the Italian restaurant, good quality of food.”

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Posted 3 weeks ago

“I booked the Holiday inn at Gatwick Airport for an overnight stay with 12 days onsite parking. This represented the best value for me without having to move the car in the morning. The check in process was seamless, the food and drink in the hotel was ok and the rooms very comfortable. Caught the bus from the front door to the South Terminal with no problems and upon return, the check out and car collection was equally as seamless. My only niggle was Holiday Extras wanting to charge an additional fee for late return cover should the flight be delayed. When I checked with the hotel, my car was booked in for 14 nights so that would have been an unnecessary expense had I paid it. I've used Holiday Extras before and would not hesitate to use them again.”

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Posted 3 weeks ago

“Ensure they put a space in your registration. I was issued with a ticket as the barrier didn't recognise the reg. Thankfully the Stansted customer service helped resolve the issue via email so a quick chat at the exit gate and all was resolved. Fantastic price through Holiday Extras so would definitely use again”

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Posted 3 weeks ago

“Great service, however the price seems to have gone up a lot. £140 for 11 days parking seems very steep”

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Posted 3 weeks ago

“Easy to find and ANPR recognised my number plate. The only issue with the parking was that it wasn’t well signed as to whether or not we were at the correct bus stop bus stop for collection to go to the airport. We had the same issue on the return journey from the airport back to the car park. A sign at each stop with details would have helped. Apart from this minor issue, parking was value for money compared to other car parks around the airport.”

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Posted 4 weeks ago

Holiday Extras is rated 4.2 based on 5,488 reviews