Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,886 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, fast and great. Will use again 100%”

Helpful Report

Posted 1 month ago

“Instructions good, very convenient, car ready to collect on return, staff polite.”

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Posted 1 month ago

“Helped with car parking”

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Posted 1 month ago

“Staying at the Thistle hotel was fine but parking was a bit more difficult as spaces were not easy to find and we ended up driving round the other car park areas before finding a space. The POD system worked well and it was easy to get to T5 and getting back to the hotel from T5 also worked well.”

Helpful Report

Posted 1 month ago

“Easy to use app to book car park.”

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Posted 1 month ago

“Excellent hotel and transfers. My only gripe was that when I clicked on the link for the parking, it took me to the hotel rather than the car park.”

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Posted 1 month ago

“Good value, super close to terminal building, and no waiting”

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Posted 1 month ago

“Great value & makes the airport trip so much easier.”

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Posted 1 month ago

“Easy to use good value”

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Posted 1 month ago

“Easy to use good value”

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Posted 1 month ago

“All good apart from parking bays could be wider. Was a struggle getting into car.”

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Posted 1 month ago

“Pick up On time”

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Posted 1 month ago

“Easy to book Maple parking at Gatwick airport. Just one thing, the instructions to the carpark should state that the entrance is almost immediately past the Sofitel hotel, because we missed it first time due to so many people walking past the entrance. Not much of a problem we just had to drive round again. With number plate recognition, we didn't even have to take a ticket. We also booked a room at Premier Inn as a package with the parking, this was good too. Checking in was a bit slow as it was all self service and lots of people were checking in and some of the machines didn't seem to be working properly. There were staff to help out which was good.”

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Posted 1 month ago

“Good value”

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Posted 1 month ago

“Easy to use Liked everything been on the app But you do need to put the post code of the hotel on your info rather than just directions - would make entering it into the sat nav much easier”

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Posted 1 month ago

“Use mid stay every year. Buses are frequent and drivers friendly”

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Posted 1 month ago

“Radisson Hotel was very nice. Hoppa return shuttle bus was on the hour & not every 30 minutes as stated on ticket, which resulted in a long wait late at night.”

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Posted 1 month ago

“Good parking, room great,”

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Posted 1 month ago

“Great value but we were the last drop..”

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Posted 1 month ago

“Easy booking, parking at Luton was done with ease and quickness. Both ways didn't have to wait long for the shuttle transfer.”

Helpful Report

Posted 1 month ago

Holiday Extras is rated 4.3 based on 8,886 reviews