Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,604 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable value. Close to the airport, didn’t have to wait too long for the bus in either direction. My only complaint was the spot where we were directed to park was a bit overgrown so front of the car was in some sort of vegetation.”

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Posted 3 weeks ago

“Really good room, easy parking and easy to get to”

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Posted 1 month ago

“Good service and help available when you need it.”

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Posted 1 month ago

“Everything ran smoothly except I requested a twin bed room at overnight hotel & was given a double. The hotel said they had no record of the request but changed room anyway”

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Posted 1 month ago

“Easy booking, good instructions mostly . Just need to clarify all details which was not on your info to keep ticket and pop into barrier after hols.”

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Posted 1 month ago

“All worked well, first time I’ve used this park, could have been better if more information was clear as to where to park, bus etc. That said next time would be easy. Will use again”

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Posted 1 month ago

“No problems - everything went like clockwork.”

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Posted 1 month ago

“Everything ran smoothly, apart from the difficulties leaving the airport after the car park. There is a lot of work being done on the roads”

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Posted 1 month ago

“We’ve stayed at the Heathrow Renaissance before with Holiday Extras, using a Meet and Greet package for our trip. It’s convenient for all terminals and offers clean and comfortable accommodation. It’s also well positioned for alternative dining options. The Meet and Greet part with Maple was also fine. All together everything worked well thanks to Holiday Extras.”

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Posted 1 month ago

“Very convenient place to park for the airport and a good place to stay. Clean and comfortable and a friendly welcome.”

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Posted 1 month ago

“Very easy only the cost is questionable.”

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Posted 1 month ago

“Lovely room not a lot of gluten free options on the menu”

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Posted 1 month ago

“Everything was great. I just think your flight should be tracked and your transport ready and waiting.”

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Posted 1 month ago

“Easy to book & park. One small niggle is that there are no signs when you get out of the lift so we trailed with all our luggage to the wrong end of the carpark”

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Posted 1 month ago

“Easy to book, no problems with parking.”

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Posted 1 month ago

“Enjoyed the stay and parking went well. Good value for money . Helpful staff - stay better this time than our last stay! Will consider using the hotel again.”

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Posted 1 month ago

“Parking would be better if there was a shuttle service”

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Posted 1 month ago

“Great value parking”

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Posted 1 month ago

“Great service as always. We use this service several times a year. It’s the luck of the draw, but on this occasion when your flight is a late on our car could not have been parked further away”

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Posted 1 month ago

“Decent experience but as always could have been cheaper, plenty free spaces but the closest parks closed so we had to walk further”

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Posted 1 month ago

Holiday Extras is rated 4.4 based on 9,604 reviews