Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,886 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple process. Everything went well. We did have to wait for 5 mins for our car, but that was perhaps due to Heathrow being very efficient on baggage reclaim and passport control.”

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Posted 2 weeks ago

“Just about perfect had a bit of trouble finding the car , even taking a photo of the spot we had parked. But that was our fault.”

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Posted 2 weeks ago

“Easy, straight forward”

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Posted 2 weeks ago

“Easy to find and pleasant staff.”

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Posted 2 weeks ago

“Very nice. Food great. Drinks fab. Service great. Just didn’t get to see the runway and planes etc.Aircon was a bit too cold. Otherwise the best lounge we’ve tried.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“Outward was fantastic. Seamless. The way back not so, it was very busy and we had to queue for ages. I’m hoping it was a blip so we will use the service again”

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Posted 3 weeks ago

“The hotel is warm and friendly close to the airport for convenience. Lovely clean rooms. Leave your car for the duration and it will be hidden with leaves when you return. Had to take it to car wash as some leaves had stuck, plenty of bird poo stuck to windscreen. The hotel is great”

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Posted 3 weeks ago

“Transfer was smooth both ways. The only issue is that the pick up time they gave was at the time the plane was due to land. Seems daft the pick up time is set for that and doesn't allow for getting off the plane and through passport control as it states the driver will only wait for an hour after that time in the T&C's.”

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Posted 3 weeks ago

“Need more lighting on signs”

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Posted 3 weeks ago

“Price charged. Ease of use.”

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Posted 3 weeks ago

“They were on time and kept in contact with me thank you”

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Posted 3 weeks ago

“Great on line experience. Late adjustment to car reg easy to change. Notifications brilliant. Access and departure from car park automatic and fast. On line contacts and reminders perfect. Just bad airport support to car park. Stansted Long Stay bus overcrowded on return at 11pm and late arriving at terminal. Toilets at entrance to Long Stay car park are a health hazard. Been like this for years. Terrible. Be warned!”

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Posted 3 weeks ago

“The car park was easy to find. And easy to access and leave. It was quite a way to walk to the terminal luckily the weather was kind to us. Improvements, the spaces could do with being a bit wider a lot of people have SUVS . Fast track was a nice to have.”

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Posted 3 weeks ago

“Great drop off no problem. Had to wait a bit on collection which was OK but we were freezing having just returned from Turkey!!”

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Posted 3 weeks ago

“Only disappointment was when we got back to my car the driver who had parked my car up had messed with the car heaters, heated seats and other in car dials.”

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Posted 3 weeks ago

“Stress free, easy to find, park and walk to terminal. Only problem was rain on return but can’t be helped!”

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Posted 4 weeks ago

“Not crowded”

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Posted 4 weeks ago

“Hotel was superb, driver who collected us from airport needed to smile 😃”

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Posted 4 weeks ago

“Ibis hotel was so convenient for terminal 2. The room was quite small but adequate for our needs as we had a very early flight so just needed to get a few hours sleep.”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 8,886 reviews