Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,709 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,709 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went as usual EXCEPT the ANPR system on the exit from the Express Drop Off area, requiring contact with the office to avoid an exit charge”

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Posted 3 weeks ago

“Once I found the location (7 miles from Gatwick South) the rest was excellent. I did put their postcode in my sat nav and did trust it! It is like going to the back and beyond!”

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Posted 4 weeks ago

“Parking was easy, sadly the Sofitel let us down this time, very noisy room overlooking the bar/lounge/reception area, if I’m going to get noise I’ll book the Premier inn and have it cheaper.”

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Posted 4 weeks ago

“Hotel was great as was the room. Only drawback for me was that every time I bought something I had to pay. Not allowed to run a tab. So3 rounds then dinner and a bottle of wine that 5 transactions nearly wore my card out!!!”

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Posted 4 weeks ago

“Parking easy. Staff friendly and helpful. Would have liked the car to be parked nearer the office when returning. We are 85 yrs of age and pushing a trolly with suitcases on to area C was hard work. Otherwise completely satisfied.”

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Posted 1 month ago

“Holiday Extras was a good gateway to booking parking and one of the airport Lounges I wanted. Unfortunately didn't have the one at Manchester Airport, so booked that direct! Apart from that very good process overall.”

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Posted 1 month ago

“Signage at Heathrow Terminal 4 meet & greet needs to improve as parked on floor 1 instead of floor 2. Assistant agreed to move my vehicle from this area rather than me having to pay to leave and reenter. On return landed at Terminal 5. Had a short wait upon return for vehicle to be brought to pick up point despite calling from terminal 5 and the 4 once we arrived via shuttle.”

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Posted 1 month ago

“The booking process was simple, the stay at the hotel was lovely and simple, as was the parking... the only issue was a few too many emails from holiday extras (I had selected no marketing emails but still lots of "you might also like" contacts that it seems to be impossible to avoid)”

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Posted 1 month ago

“Transfer bus on way out excellent coming back horrendous definitely not health & safety conscious too many crammed on bus”

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Posted 1 month ago

“Transfers quick. Car Park muddy & rough surface - need improvement.”

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Posted 1 month ago

“Easy booking process and everything went well. Easy to find, plenty of parking spaces and safe.”

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Posted 1 month ago

“Prompt friendly service, just a little out of the way but no more than many other cark parks, best if travelling from the south of the airport.”

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Posted 1 month ago

“I always use Holiday Extras and not their fault that, this time, the car park had a power outage that delayed both entry and exit.”

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Posted 1 month ago

“Excellent service which helped our holiday run very smoothly. Thank you.”

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Posted 1 month ago

“Seamless procedure from parking in Longstay car park to arriving at Premier Inn. Comfortable stay overnight. Took advantage of meal deal for dinner and breakfast. Easy short walk to airport terminal for our flight.”

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Posted 1 month ago

“It's easy to find this place and no problem to park my car.”

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Posted 1 month ago

“Good parking solution. Pity about the signs for Purple parking at Terminal 5 Heathrow arrivals leading us to the wrong end of the concourse to collect our car.”

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Posted 1 month ago

“Easy booking and check in at arrival. A short walk to the arrivals and departure lounge.”

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Posted 1 month ago

“Other than not having any clear information on where to drop the car off, everything else went smoothly”

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Posted 1 month ago

“Only issue was all the disabled parking spaces were used. From walking past a full line, I noticed two failed to display any badge. Perhaps some more able to walk customers, could be more considerable when they park please”

Helpful Report

Posted 1 month ago

Holiday Extras is rated 4.3 based on 7,709 reviews