Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.24

4.2 Rating 5,491 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.2

Based on 5,491 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very close and convenient to airport. Bus service efficient. Only downside is poor guidance on location on instructions provided.”

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Posted 1 month ago

“All fine. It’s a walk if raining but fortunately it wasn’t!”

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Posted 1 month ago

“We've used courtyard + meet and greet before. Always suits our needs, close to the terminal.”

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Posted 1 month ago

“Easy to find, good parking facilities, quite close to the terminal.”

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Posted 1 month ago

“Happy with price & transfers to & from airport. Disappointed in lighting , exit signs need to be improved in dark at Glasgow. For this stay had problems with exit barrier.”

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Posted 1 month ago

“We continue to return here,fair prices,well managed site,easy to locate,staff efficient,texted up to date information. Bus times could be sent via text,we waited at 30 bus stop 25 minutes and its always cold. We are senior citizens and struggle to get our cases in and out luggage racks,drivers could wait little longer as they always rush.”

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Posted 1 month ago

“Expensive even when booked well in advance!”

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Posted 1 month ago

“Purple Parking worked well. Buses arrived and departed without much delay. Had minor issue with staff directing me to wrong area of car park on collection but all good.”

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Posted 1 month ago

“It was very easy to book our requirements. The accommodation was very good and the car parking service was also very good. How a couple of minor points to mention a) Instructions to find the car park could be improved and b) On arrival back in Edinburgh our pickup point was unavailable due road works , it would have been helpful to have been advised of a new pick up point. A quick telephone call sorted matters out.”

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Posted 1 month ago

“Convenient, easy check in and out. Expensive.”

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Posted 1 month ago

“Very efficient airport carpark. Easy to use- no need to hand in keys or even a ticket, barrier opened automatically on arrival and departure. Bus arrived fairly promptly.”

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Posted 1 month ago

“Booking easy, parking easy for a change, pickup worked well even though the arrival machine misread my car reg. Good service during quiet periods.”

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Posted 1 month ago

“Meet and greet is fantastic. If there's a delay driving to the airport there's no heart stopping wait for a car park bus. Just drop the keys off and one minute walk to the terminal.”

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Posted 1 month ago

“Quick and easy to drop off car and catch the bus to the terminal. Likewise on the return journey”

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Posted 1 month ago

“Very efficient system - you park and at reception you drop key into a machine which gives you a green receipt (with printed code). Whilst you're away, they move the car to a separate area and attach a plastic tag to your key which matches code on your receipt. All keys are kept securely at their reception. On return you hand in green receipt for key. I was very concerned about the enormous number of yellow plastic tags that must be used every day and then discarded. I wonder if at the exit, there was some way that drivers could remove the clip and drop it into a container ready for reuse.”

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Posted 1 month ago

“Very easy to use and find would recommend to anyone”

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Posted 1 month ago

“It was easy to park as the signage was good in T2 Manchester. Key drop off was simple. Collecting was not so good as it was not clear exactly where the car was parked and we had to search for a few minutes to find it.”

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Posted 1 month ago

“Easy to book easy to pick up - but car was covered in mud on return down one side”

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Posted 1 month ago

“The hotel was absolutely gorgeous. We were the only people in the dining room did feel a little bit dead, but we had arrived late so forgiveable the meal was okay it’s beautiful spot and the parking was good, a little difficult to find. It was also quite muddy to drag your cases out of. The receptionist was exceptionally friendly and booked us a taxi to get us to the airport at a set price… Very good and I would return.”

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Posted 1 month ago

“Long stay at Newcastle. Easy to find. Plenty of spaces. Customer service very friendly and helpful when my car broke down and needed recovery. First class”

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Posted 1 month ago

Holiday Extras is rated 4.2 based on 5,491 reviews