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Holiday Extras Reviews

4.3 Rating 8,067 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,067 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Shazad
Unverified Reviewer
“Arrival staff excellent”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Very convenient and comfortable hotel with helpful friendly staff”
Helpful Report
Posted 4 months ago
Li Jones
Unverified Reviewer
“very convenient”
Helpful Report
Posted 4 months ago
Anna Stone
Unverified Reviewer
“Hotel has good bar and food and rooms very comfortable Breakfast good too especially now they have decent bread!!”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Great having parking so close to the airport with limited walking ability it really helped”
Helpful Report
Posted 4 months ago
Neil Harrison
Unverified Reviewer
“Easy booking. Nice hotel and easy bus transfers to Airport.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“This trip my car wasn’t splashed with mud as it had been previously. Also the bus driver left the airport with only the bus half full ( nobody waiting) instead of waiting until the bus was uncomfortably crammed full . This makes such a difference when you are tired and you have large luggage to look after .”
Helpful Report
Posted 4 months ago
Mark Morgan
Unverified Reviewer
“Hotel transfer to air port was excellent. We asked driver where pick up point was. He said out side arrivals, it was actually a bit further away. It would be helpful if drivers could actually tell you the number of bus stop to wait at. Pick up bus arrived and return to hotel was perfect .”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Hilton hotel very nice with large rooms and comfy. Only downside was airports express parking. The car parks are in Zone areas. Once in the zone there are no line markers or numbered spaces. So you have to remember where your car is parked and the car park is huge and virtually no lighting. The bus did not drop off at the same point of pick up so even more difficult to find car. We arrived back in the early hours of the morning to a very disgruntled driver.”
Helpful Report
Posted 4 months ago
AnnJ
Unverified Reviewer
“It’s nice to relax and be able to help yourself to food and drink with ease”
Helpful Report
Posted 4 months ago
Catherine Edgar
Unverified Reviewer
“Nice room at Hilton south terminal made everything very easy, quick shuttle over to north terminal in the morning. They could put some biscuits with the tea and coffee and bigger bed would be nice as was a bit small as room was pricey but other than that recommend the service provider”
Helpful Report
Posted 4 months ago
Lisa
Unverified Reviewer
“Easy to book great price and good service”
Helpful Report
Posted 5 months ago
Neil Harvey
Unverified Reviewer
“Always very professional never had a problem always on time when we return keep it going I’m booking again in another couple of weeks thank you”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Easy booking and competitively priced. My car wasn't moved, however I only found out it maybe moved on check out and the staff asked me for my keys. This needs to be highlighted on booking”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Very easy to navigate long stay car parking for Stanstead with HE. As a lone female traveller I’ve had no problems. Only one- not HEs fault, but the long stay bus driver careered straight past me in the snow at 4am and I had to wait for the next bus. Otherwise, I found them good value for money.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Close to terminal”
Helpful Report
Posted 5 months ago
JML
Verified Reviewer
“Used the facility for Glasgow Airport and everything went well. Drop off was easy and the pick up was on time. No long waits, a short run to airport and car was safe and secure. The only reason this is not a 5 star review is because the surface of the carpark where we got a space was no the best and it was impossible to return to car without getting wet feet. But they cant control the rain!!”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Flew back New Year’s Eve got key no problem but area was not correct so spent a good 10 mins looking”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Car park entrance and exit was quick and easy. The Bristol Airport parking is under construction so not easy to follow the signs.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Competitive price”
Helpful Report
Posted 5 months ago
Holiday Extras is rated 4.3 based on 8,067 reviews
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