Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.25

4.3 Rating 5,636 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 5,636 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking great however a decided to park on the double yellow line so I was blocked in!! Took a while to get my car out not great when tired and just traveled over 10hrs the hotel should take action.”

Helpful Report

Posted 2 months ago

“Distance from car park a little more than 2-3 minutes as suggested on the web site”

Helpful Report

Posted 2 months ago

“I use Holiday Extras regularly in my holidays and the transfers always work just fine. This time however the local company sent me detailed instructions to meet the driver at the arrivals car park, which i followed but he wasn't there. Waited for 15 minutes and ended up having to call them, to find out the driver was somewhere else. He was a lovely guy and saved the day, but i suggest you stick to the usual practice of having the driver wait for you at arrival holding a sign with your name.”

Helpful Report

Posted 2 months ago

“Quick, efficient service with regard to buses To the airport. Slightly longer wait than advertised when returning to car at end of trip.”

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Posted 2 months ago

“For the last two times, it was let it down slightly with how hard it was to actually find a parking space - it felt like the carpark was overbooked. There were just no spaces - we had to drive round for ages until office let us park in front of it.....!”

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Posted 2 months ago

“Overall it was good ,hotel was fine , what let it down slightly was how hard it was to actually find a parking space it felt like the carpark was overbooked there were just no spaces we had to drive round for ages untill somebody left which wasn’t great and not the best start to a holiday”

Helpful Report

Posted 2 months ago

“Very easy to find at Newcastle. Seamless check in and helpful staff. 5 minute undercover walk to check in. No problems on early morning return. Cheaper options but will use this service again”

Helpful Report

Posted 2 months ago

“I have never had any serious problems with APH in Manchester and have always found the drivers to be helpful and pleasant and had no problems with my car. I will use again”

Helpful Report

Posted 2 months ago

“Very convenient airport parking at Luton, efficient transfer and overall good value for money.”

Helpful Report

Posted 2 months ago

“Very handy car park, but car reg not recognised on exit. Eventually allowed to leave after difficult conversation with control office.”

Helpful Report

Posted 2 months ago

“Brilliant parking all very smooth and efficient”

Helpful Report

Posted 2 months ago

“Easy to find, comfortable stay , fuss free transfer 10 minute by evo taxis to Gatwick.”

Helpful Report

Posted 2 months ago

“Went like clockwork as usual.”

Helpful Report

Posted 2 months ago

“All OK apart from my vehicle not being recognised at the barrier both in and out at Stansted long stay. On exit it said wrong car park! I was soon let in and out after using help button however.”

Helpful Report

Posted 2 months ago

“reasonable priced car parking easy web site to use and good location of car park”

Helpful Report

Posted 2 months ago

“Very easy to locate from junction 10A on M23. Although there was no staff on the desk when we initially arrived, we were there about mid-day and couldn’t register until 4pm, there was good signage at the desk regarding logging in your registration number to avoid the charge for parking without authority. We went into Crawley, about 15 minutes drive away, to kill the time before check in and visited the pub just 5 minutes down the road for lunch On checking in, the reception staff were friendly and helpful and provided us with taxi details to order an early taxi for the airport the next day. The rooms were a little tired but perfectly clean. The water was hot and the bed comfortable, exactly what we needed for our holiday the following day, will definitely use them again.”